AC 호텔 바이 메리어트 과테말라 시티(AC Hotel Guatemala City)

Excelente service, courtesy staff and spotless room.

Really nice!

對比官網和攜程後覺得攜程預訂，秒出booking。 前台工作人員很熱情，房間很乾凈。 唯一要吐槽的是前台在頂樓不在一樓。我們是晚上9點多到的，樓下沒有工作人員幫忙運行李…… 位置屬於城中心吧，去機場很方便。 下樓走拐彎就是教堂廣場，有很多美食。傍晚找個露天的位置，非常出片。

Booked there for my team and myself on business trip. I'm so disapointed and upset about my stay here. I had to leave the hotel earlier than expected and front desk have not been able to get my laundry back before my departure despite I've warned them 6 hours in advance. I've asked to ship my laundry ASAP so I can catch up on my following step in Brazil, they agreed and then I never got any follow up and reply. Now I'm back in France, I've been able able to reach them and they only offer to make it available in front desk and don't reply anymore to my messages...OMG it's so poor service level, not what I expect from Marriott which I'm used to choose especially in case I need international standard back up. if you add the room was very noisy with no isolation from slamming door at 5.30AM, strong noise coming the fridge and another source i've not been able to locate, no room service after 11pm...and 200 euros of clothes lost. never Marriott again whatever the country.

Stayed one night, because I wanted to be close to the airport for my departure, after being in Antigua. I wanted to experience Cuidad Cayala and the location was ideal as it’s literally outside the hotel. Room was spacious and clean. Breakfast was a variety of wonderful choices.

Clean area. Heavy security in all surrounding areas. Spacious rooms. Abundant areas to shopping and eat.

We arrive and there was no soap in the room, the telephone was not working; we asked for extra pillows and blankets and took two calls from our cel phone and 3 hours later finally where delivered. Not ideal!

Site is ok. We have been at other Marriot and this does not reflect the quality or service. Restaurant is quite limited. Rooms are not nice. There were some issues with cleanliness and internet. The experience was not worth it. I don't think we'll come back.

It's clean, safe, restaurant, shops. Everything is walking distance. It's located in a beautiful area.