힐튼 과테말라 시티(Hilton Guatemala City)

The staff is a bit rude, the hotel itself is old and outdated. The rooms have a distinct smell. I was extremely underwhelmed by the lack of costumer service. It is safe to say that I will never book here again. Save your money and book elsewhere. There are so many other hotels with better facilities and costumer service.

Antonio works as concierge, front desk, and bellman. He is everywhere and so efficient and professional. His support was the highlight of my experience at the Hilton. He should be the front end manager! Customer service is his priority and it shows.

Location is good. Hotel staff not helpful, their answer to any request was always no. Hotel room (338) not clean, closet room full of dust.

Hotel is near to a very, very busy road, rooms are not soundproof...it is impossible to have a good night of sleep with all the noice of trucks and cars. There are not restaurants or shops in walking distance.

Love it! The room was awesome and the price was very reasonable! Considering in LA it would be double! Get the suite! There are only two but so worth it.. splurge your on vacation.

Nice hotel but located in an inconvenient area. There is nowhere to walk. The traffic to get from this hotel to any location is horrendous all day long

The hotel is beautiful, nice gardens, the personel are really nice and make sure you feel at home. I would suggest changing the towels, the look kinda old.

Very comfortable room, the bed and pillows were excellent. Staff is very helpful.

A beautiful property but hotel was poorly staffed. This is not a 5 start property -Did not honor reservation arrangements. -Did not honor executive benefits. Got placed on standard room -Got locked out of room multiple times due to door not working properly. (When traveling with kids this is horrible). -Son was sick, staff did not answer the phone in the middle of night when he needed help. -No room service. Order water for sick son. Had to go downstairs to get it ourselves -No good comunication between front desk and restaurant. -No hot water in the room - No heating in the room -Jacuzzi never worked. Luxury is not a priority. But family safety is and due to staff not answering the phone when help was needed and during stressful times, that was very scary.