마이애미 비치 호텔 검색

존경 받고 고객으로 평가 받고 싶다면이 장소에 오지 마십시오. 폴은 어떻게 든 작동하지 않기 때문에 내 방에 새로운 열쇠를 얻어 나를 ”도왔다”는 사람이었다. 제가 정중하게 새로운 신분증을 요구했을 때 그는 ”아마도 전화로 넣을 것”이라고 태도를 취해 나에게 말했다. 그때 저는 그의 태도에 대해 아무 말도 하지 않았고, 그 후 그는 제가 바로 지갑에서 꺼내온 신분증을 요구했고, 신분증을 기 대신 컴퓨터로 걸어갔고, 손으로 사인을 하고 저에게 말했습니다. ”나는 여기 있습니다. 당신은 여기 와요. 얼마나 무례한 !! 나는 고객입니다. 왜 그가 내가 서있는 책상의 측면에서 ID를 얻을 수 있었습니까? 그가 볼 필요가 있었던 것은 이름이 일치했다는 것입니다. 아주 작은 카운터 인 것조차 멀지 않았습니다. 그러나 솔직히 말해서, 그가 조금이라도 예의를 갖게 된다면 나는 아무런 문제가 없었을 것이기 때문에 그는 끔찍한 태도를 취했다. 그러나 그것은 단지 끔찍한 태도 였고 그는 계속 ”당신이 그것을 원할 경우, 여기에 당신의 열쇠가 있습니다”라고 말했다. 끔찍한 나는 그의 관리자가 이것을보고 싶다, 나는 사람들이 고객이 그들의 급여를 만드는 것을 잊는 것 같다. 고객 서비스 사업에 있다면 올바른 방식으로하십시오 !!

Hospitality: Maggie and Denzel at the front desk are very friendly, kind and courteous. They are readily available and responsive to any questions or requests. Cleanliness: Room was serviced daily. Bed made neatly each time. Sometimes items were missed like replenishing washcloths or toilet paper. Food and Drink: I only ordered once because I was not overly impressed with the açai bowl or green juice. Both portion sizes were very small and not filling considering the high cost of each. Fitness Classes: Bootcamp 5/5: Highlight was Bootcamp with Nikki. Nikki is an excellent trainer - she balances being both firm and fun. I was the only person in the class so I was lucky to enjoy a 1-1 session with Nikki. I highly recommend her classes. IG: @nikkilove_fitness Yoga 1/5: Unfortunately the yoga class was terrible. It was hosted on the sand. Neither yoga mats nor Fiji water were provided as described. The instructor seemed disinterested and unprepared and encouraged mid-expert level movements like the crab and headstands on the sand which is dangerously. I flagged this at the front desk and it was confirmed that this instructor was a stand-in for the regular yoga instructor so hopefully this experience is not the usual standard. Location: Perfect for a first stop to South Beach Miami with east access to all nearby amenities. Loved the beach access and comfortable seating provided.

나는 우리의 경험이 완벽할 수 있도록 열심히 일한 Dilip의 타의 추종을 불허하는 환대를 경험하게 되어 기뻤습니다. 우리가 도착했을 때 그는 로비에서 기다리고 있었고, 우리가 열리기 15 분 전에 식당에 앉도록 준비하여 나중에 카바레 쇼에 갈 시간이 충분했습니다. 그는 우리를 호텔 주변으로 데려가 제공해야 할 모든 것을 우리에게 보여주었습니다. 고마워 딜립!

마이애미 비치에서 머물기 가장 좋은 곳. 최고의 음식과 직원.

I never thought this would happen. If you look at other reviews, I have always raved over Bentley South Beach, but I guess as with most things post pandemic, businesses are starting to be careless on customer service. When I arrived at the Bentley, I noted I didn't see the same smiling faces that I'm used to (I will go into further detail). I frequent this hotel, so I'm familiar with what used to be amazing customer service. Upon arrival, there was still construction going on. Understand because they are trying to upgrade. At 3:20, I'm being told there are still no rooms ready. Check-in is at 4. I feel this may have been the new manager trying to stick it to me to let me know she was boss now (previously was on the desk and wasn't friendly then either). I understand policy which was promptly told to me by the new front desk guy, but I have already stayed here three times this year and a total of 9 times last year with the amount of money I have dumped into this place you can't check me in 45 minutes early. Ok, fine. I got to the room, which was fine until the next morning. There was a construction generator outside the room. I have a video and will try to upload it. The people on my Zoom meeting could literally hear it. I asked to be moved. I was moved up two floors in the same location. Could definitely still hear the generator. While construction is understandable, I think guests should be warned and offered a discount for the inconvenience. That's not a relaxing vacation. While there, I also found that one of the front staff that had been there for three years was let go that very day with no warning. Manager, Eric was also let go. This is what I mean about companies letting go of quality staff and customer service and replacing them with folks who could care less. Do you know the whole time I was having issues the new manager never came out of her office? Instead, Ashleigth had the staff running back and forth between us delivering messages. You have all this construction going on, and you don't even come out to address it with a customer, a return customer. On my last day, I was glad to see the other manager, William. William is a Bentley staple and exudes customer service. He makes every guest feel like they are the only one. He is the only reason I even gave a three. The construction is a mess with no discount. The pool and hot tub on the roof are great, but there is construction crap up there. With the renovations the rooms seem to be awkward. I feel they are still a decent size for South Beath boutique style. The two bedrooms are still one bath. Which isn't great when just one block behind you can airbnb a 2bd 2bath. Just saying. I'm really saddened that this is the route Bentley is going and I hope in the future they get back on track. Side note: Cesar, concierge, was great!

2일 예약하고 하루만 묵었습니다. 취소는 씨트립의 동의 없이 다음날 취소되었습니다. 객실요금을 환불받았는데 2일분은 리조트피를 호텔에서 청구하고 1일분은 호텔에서 청구해야 합니다. 연락을 취하고 철수를 약속했지만 아직 제자리에 있지 않습니다. 10달러 이상 과충전한 것을 발견하고 연락을 취해 수술이 잘못됐다며 퇴각하겠다고도 했다. 며칠이 지났는데 아직 안 왔어요.

에어컨이 너무 춥고 욕실 용품이 좋지 않습니다.

아름다운 곳이 돌아올 것이다 날씨가 좋을 때 다시

Расположение отличное, прямо на Wash.st. и улицей магазинов и кафе Lincoln rd. Также недалеко до бурлящей Ocean dr. Сам отель очень старый и прошел реновацию, но помогло плохо. Слышимость очень хорошая, стены тонкие как сбоку так и между этажами. Уборка в номерах тоже очень слабая.