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We recently stayed at this hotel - 25th May for 7 nights as a family of 3 and my little girl is 7. Regarding sickness bug: my little girl got sick on night 5 and me on night 7. Worst sickness I've experienced, it was awful. I wasn't aware of the issue until reading these reviews so something needs to be done. The hotel and rep were great in changing bedding, cleaning aftermath of us both providing water, and organising a doctor, only because I was flying home following day. The hotel allowed us to keep the room on as there was no way I could've sat waiting in reception all day for our early evening collection. Thank you RIU you made a horrendous situation more bearable. I have had to take time off work sick and still recovering now 😔. We had friends go to Tenerife and got really poorly too so think it's doing the rounds unfortunately. Just be prepared, as you're advised to anyway when travelling abroad anywhere. On check in we were made to feel so welcome. The room was on 1st floor (128) and cannot fault the room, very spacious and beds were really comfortable ... i had the best nights sleep (until night 5). View was overlooking the Grand Amadores Thassolos Hotel so to the left of Amadores beach if looking out to sea. We had boulders in the view but it was ok as not planned to spend so much time in the room, but we did 😔. Food was really lovely and plenty choice so can't fault the food. Little deserts were amazing. The terrace outside has fabulous views and watching the sunset as you eat was just the best. Pool areas were great and kept very clean. No need to be up early to reserve a bed so that a big win. Entertainment during the day was fun, always something going on but you have to seek it so it's not in your face if you just want to relax. The water aerobics was brilliant and so much fun, I don't usually get involved but it's a must as music and atmosphere was addictive. Night entertainment was also great for the kids, and adults but I'm easily pleased and we just wanted to have a great holiday so it is what you make it. All of the staff are really friendly, accommodating and always with a smile. This is a great hotel and apart from sickness, which sadly really spoilt it for us , we had a fabulous first 4 days and met some wonderful people and my little girl made some great friends. We will definitely be back to make the most of this hotel as we lost 3 days out of the 7 and would stay longer than 7 days.

Arrived around midnight checked in smoothly and quickly, very efficient and friendly. We were in room 211, 1st floor. First impressions of the room were spacious and clean, bathroom consists of shower, toilet & double sinks, was always plenty of hot water. Bed consisted of two singles pushed together, good night's sleep, quite comfortable. Kitchen area ok, fridge could have done with being a bit bigger though. The balcony was a good size with table and chairs and a clothes drier. The hotel has a roof top solarium which we used most days with the addition of hot tub and showers which you can cool down in, brilliant up there overlooking the beach and resort. We only used the pool once during our stay as we preferred the solarium, area was kept clean, no sunbed wars. All staff we met were friendly and helpful. We had a lovely relaxing holiday and have booked to return next year.

Here now and I’m pleasantly surprised. After reading some bad reviews I was slightly anxious about coming . On arrival there was a mix up with our rooms. ( fault of the booking agent). I booked two apartments. Unfortunately only one was available but it was a duplex so for the first night we shared a duplex. Second day the other apartment was ready so two of us moved into that one. Rooms nice and clean and do have aircon. Pool towels available at reception and apparently in your rooms but yet to find them. Pool area is nice and lots of sun beds. Hotel staff are pleasant. Breakfast is Served 8-1030am, lunch 1230-1430 and dinner 1830-2100. Plenty of choice and really nice food. Some nights are themed bbq and Mexican and again really good. We like to eat out some nights but I found myself wanting to eat in the hotel mostly as it is good. Snacks in between main meal times( burgers and hot dogs) all local spirits available. Plenty of mixers and fresh juices. All in all a good hotel. Two happy adults and two happy teenage boys . I can only imagine the people complaining are the ones booking a 4 star and expecting a 5 star plus. Taxi to Puerto Rico 8 euros max. Cheaper through day. Europe centre is a bit rubbish but the Irish bar after 930 is great