타라고나 호텔 발코니 예약

'훌륭한 숙박이었고, 모든 주요 명소에서 완벽한 중심지에 위치해 있었습니다. 주인은 매우 친절하고 우호적으로 우리에게 주요 명소와 장소의 모든 세부 사항을 설명해 주었습니다. 타라고나에 다시 온다면 꼭 이곳에 묵을 거예요 🤗'

'The room itself was comfortable and the location was good. We were also aware in advance that the hotel does not have a 24-hour reception and relies on a self check-in kiosk, which we were prepared for and had no issue with in principle. However, our experience became extremely stressful when the kiosk was unable to recognise a valid booking. We arrived close to 10pm after delays on our high-speed rail journey. Despite having a confirmed reservation via Trip.com, the kiosk could not locate our booking — neither by surname nor by booking reference. We tried every possible option for over 45 minutes late at night, with no access to staff support. With no alternative, we were forced to book and pay for an additional room on the spot just to have somewhere to sleep, leaving our original (already paid-for) room unused. By the time we finally checked in, all nearby restaurants were closed and we went without dinner. The following morning, resolving this issue was equally frustrating. There was no reception until midday, meaning we had to wait around and lose a large part of our day. When we eventually spoke to the front desk, there was no apology or acknowledgement of the distress caused. Instead, responsibility was deflected onto the third-party booking platform, despite the fact that the kiosk is designed to work with either a booking number or a guest’s name. Only after firmly explaining that the kiosk failure had forced us to spend nearly €100 on an extra night did the issue seem to register. While the additional night was eventually refunded, the lack of empathy and accountability left a lasting negative impression. It’s a shame, as the hotel itself has potential. Unfortunately, due to how this situation was handled, I would not return or recommend this hotel to anyone arriving outside normal reception hours.'

'즐거운 경험, 습한 방, 바퀴벌레가 나를 화나게 했습니다... 사실 호스텔은 엘리베이터가 없어 며칠 동안 도시를 방문하기에 이상적입니다... 잊을 수 없는 즐거운 경험인 타라고나. 비교할 수 없는 위치..'