타라고나 호텔 발코니 예약

'Posto Pulitissimo e molto comodo sia per chi arriva dalla stazione sia per andare in centro... Consigliato'

'The room itself was comfortable and the location was good. We were also aware in advance that the hotel does not have a 24-hour reception and relies on a self check-in kiosk, which we were prepared for and had no issue with in principle. However, our experience became extremely stressful when the kiosk was unable to recognise a valid booking. We arrived close to 10pm after delays on our high-speed rail journey. Despite having a confirmed reservation via Trip.com, the kiosk could not locate our booking — neither by surname nor by booking reference. We tried every possible option for over 45 minutes late at night, with no access to staff support. With no alternative, we were forced to book and pay for an additional room on the spot just to have somewhere to sleep, leaving our original (already paid-for) room unused. By the time we finally checked in, all nearby restaurants were closed and we went without dinner. The following morning, resolving this issue was equally frustrating. There was no reception until midday, meaning we had to wait around and lose a large part of our day. When we eventually spoke to the front desk, there was no apology or acknowledgement of the distress caused. Instead, responsibility was deflected onto the third-party booking platform, despite the fact that the kiosk is designed to work with either a booking number or a guest’s name. Only after firmly explaining that the kiosk failure had forced us to spend nearly €100 on an extra night did the issue seem to register. While the additional night was eventually refunded, the lack of empathy and accountability left a lasting negative impression. It’s a shame, as the hotel itself has potential. Unfortunately, due to how this situation was handled, I would not return or recommend this hotel to anyone arriving outside normal reception hours.'

'위치는 완벽했고 모든 주요 명소와 가깝습니다. 방은 아늑하고 좋았습니다. 큰 장점은 그 유형의 대부분의 호스텔이 아닌 화장실과 샤워실이었습니다. 주방은 없었지만 커피 머신과 쿨러가 있어서 즐거웠습니다. 우리를 조금 괴롭히는 유일한 것은 벽이 종이로 만들어진 것처럼 보였기 때문에 이웃의 소음이었습니다. 🤪🤦♀️ 그렇지 않으면 특히 2 박 동안 즐거운 숙박이었고 작은 발코니는 훌륭했습니다. 감사합니다 u 🙏😘'