Séjour incroyable ! Contrairement à certains avis négatifs concernant la propreté de l’hôtel, nous avons au contraire découvert un magnifique hôtel très bien situé près des commerces (juste en face d’une supérette et du centre ville) La chambre était impeccable ainsi que toutes les installations de l’hôtel. Et le personnel hyper bienveillant ✨ Nous avons eu la chance de séjourner pendant le carnaval 🎭
La ubicación indicada no es muy exacta respecto a su ubicación real. Las piscinas se encuentran 'encajonadas' entre los edificios y son más pequeñas de lo que parecen en las fotos. La persona de recepción que nos atendió fue muy amable, le pedimos algu a recomendación y fue un acierto total.
El personal de recepción es escaso para atender la gran cantidad de clientes que llegan y salen del hotel. El sistema establecido para contactar con recepción no nos gustó nada, no hay un teléfono directo, la centralita pasa la llamada pero nadie la atiende.... después de intentarlo 4 dias antes de nuestra llegada fue imposible.
호텔은 도시의 중심부에 위치하고 있으며 호텔은 도시의 중심부에 위치하고 있습니다. 로리실바, 론 카나리오, 고피아 몰리노스, 그리고 그의 최고의 사람들의 생산, 증류. 호텔은 도심의 중심부에 위치하고 있으며 도심의 중심부에 위치하고 있습니다.
더 이상 서비스를 요청할 수 없습니다.
서비스와 직원은 훌륭하고 청소는 매우 좋으며 위치는 나쁘지 않지만 해변 근처에는 없지만 건물의 오래된 상태에 대해 부정적인 리뷰를하고 싶다면 그룹 설립 Axel이이 상태에 있다는 사실에 매우 실망했습니다. , 우리는 매우 좋은 맛과 장식을 가진 Axel 체인에 속하는 시설을 선택했습니다. Axel Maspalomas는 원하는 것이 많고 아파트, 욕실 및 건물 내부는 매우 낡고 개조되지 않았으며 가벼운 세안만 있습니다.
이 시점에서 우리에게는 매우 나쁘고 완전히 실망했습니다.
The room was comfortable, with a cozy bed and all the necessary amenities. The reception staff were great , and we are very grateful to them for allowing us to leave our belongings before check-in.
The views, of course, were incredible, as the hotel is located in a picturesque area. There is also an indoor pool with views of the teide.
At the same time, we spent the night in the company of cockroaches, which, in my opinion, is absolutely unacceptable in a hotel where room prices start at $140.
We informed the reception about this, and when we asked if any compensation was possible, they smiled at us and said that it was not possible.
I enjoyed my 1 night stay in this hotel, its accessible to all.
clean rooms, only one thing , you can here the noise outside the hallways , also in the neighbor rooms,
Thank you🙂
Gutes Hotel. Es spricht fast niemand Deutsch. Einrichtung gut. Duscharmatur müsste neu montiert werden. Grosszügige Zimmer.
Hatten das letzte Zimmer , zu unterst und am weitesten von der Rezeption entfernt. Mitarbeiter sehr freundlich
К номеру нужно быть готовым, на самом деле по сути нет окна. Вернее оно очень маленькое и есть, но выходит в узкий колодец и не открывается. И оно находится по сути в ванной комнате. В номере влажно и душно. Я так и не поняла, как нужно было бронировать номер с окнами, в описании было указано, что в номере одно или несколько окон и были фото с окнами. Питание на завтрак понравилось. До круизного порта далеко, нужно брать такси. Для меня выбор отеля оказался не удачным, люблю номера с окнами и балконами, а не спичечные коробочки.
리리뷰어Santa Catalina Hotel is undeniably a historic architectural landmark, but as a hotel experience it fell well below expectations. On arrival, the service felt cold and somewhat pretentious rather than welcoming, with concierge staff coming across as detached and pompous rather than genuinely hospitable.
A key reason for choosing the hotel was the prominently advertised rooftop pool and views, only to discover after check-in that access is restricted to suite guests. The spa is similarly limited unless you pay €15 per person for 90 minutes, which feels disproportionate given the modest facilities. These restrictions are not clearly communicated at booking and leave a sense of being misled.
Several of the lounge and communal areas were also frequently reserved for corporate events and seminars, which further diminished the sense of a relaxed hotel environment. As a guest, it often felt as though you were secondary to business groups and functions moving through the space, even in more personal hotel moments such as walking through common areas in a robe.
In-room entertainment is very dated, with a non–smart TV offering only basic local and satellite channels. Room service carries a €5 delivery surcharge, while on-site dining is largely limited to high-end fine dining with little casual alternative.
It is also worth noting that Las Palmas sits under a noticeably less favourable microclimate than the south and west of Gran Canaria. During our stay, conditions were consistently cloudy, windy, and cool, which further limited the enjoyment of the hotel’s already restricted amenities. For those seeking reliable sun and beach weather, the southern or western parts of the island are a better choice.
Overall, despite its striking heritage setting, the combination of underwhelming service, restricted access to advertised facilities, dated in-room amenities, corporate use of guest spaces, and disappointing weather made for a stay that did not feel justified by the price and is not somewhere we would return to. The atmosphere and clientele also skew noticeably toward an older demographic.
리리뷰어Lovely clean accommodation, and an easy drive from the airport - perfect for a late-night arrival. The staff was very friendly, with biscuits and water refills available at reception. The apartment itself was super clean and felt very new. Our Wi-Fi didn't work the night we arrived, but I think that was just a temporary blip. The bed was nice, and the place felt spacious - a good place to work remotely from with well-stocked cupboards in the kitchen, and a good dining table too. There was also a lovely pool area with plenty of loungers. If you don't mind not having beach views, this is a good sun and pool break option.
리리뷰어아주 좋은 위치에 있는 사랑스러운 호텔. 현대적이고 크리스마스를 위해 멋지게 장식되어 있습니다. 정중한 직원, 아침과 저녁 식사를 위한 좋은 선택. 크리스마스 저녁 식사는 이 세상에서 벗어난 것이었습니다(많은 호텔에 갔지만 지금은 크리스마스 저녁 식사가 일치하기 어려울 것입니다). 항상 이렇는지 확실하지 않지만 우리는 휴가의 첫 번째 부분에 호텔에서 가장 어린(43&47)이었고 나중에 다른 젊은 사람들이 우리와 합류했습니다. 평균 연령은 60 년대였습니다 😁이 호텔은 어린이를 향한 것이 아니지만 우리에게는 완벽했습니다. 비명과 외침이 없었고 우리 소녀는 수영장에서 재미있었습니다.
그녀와 그녀의 사촌 🤣 처음에는 Spring Hotel Bitacora를 예약하고 싶었지만 지금은 훌륭한 선택을했다고 생각합니다. 즉, 모든 것이 포함 된 서비스 Bitacora가 제공하는 것 때문에 다음에 시도 할 수 있습니다. 조용하고 좋은 숙박이었기 때문에 터키, 수영장 주변의 음악, 어린이 디스코 및 쇼와 같은 것을 기대한다면 이 호텔은 당신을 위한 것이 아닙니다. 우리는 하프 보드였고 4일 동안 풀 바에서 먹었고 결코 실망하지 않았습니다. 좋은 음식과 합리적인 가격. 우리는 아이들과 함께 있었기 때문에 UP 옵션을 예약하지 않았지만 (18+용) 그들 없이 오면 시도해 볼 것입니다!
장점:
아주 좋은 위치
현대 호텔
온수 수영장(휠체어 친화적)
좋은 음식과 서비스
단점:
방에 샴푸가 없습니다! 그것은 나에게 처음이다 🙈
수영장의 타일 (모자이크)은 교체가 필요합니다. 내 딸은 수영장의 바닥에서 가방의 절반을 채웠습니다. 🤣
모두 완벽한 숙박이며 나를 믿으십시오. 나는 까다 롭습니다. 친구와 가족에게 추천하고 싶은 호텔 중 하나입니다.
리리뷰어We had an amazing time here the staff are very friendly, the food was very nice and a variety. The drinks are better than most 4 stars I stayed at. The location is on point, the rooms are comfortable enough, it's worth vtge prices. Thanksvto the restaurant and bar staff for working hard to please the customer. The pools are clean and well located. They also have a pool bar which is not part of all inclusive. Drinks are reasonably priced too. I will definitely go again.
리리뷰어Magnicico albergo in posizione panoramica. Tra i più belli 4 stelle in cui ho soggiornoato. Merita da solo un viaggio apposta a Gran Canaria. Pulitissimo, e arredato molto bene (la mia camera aveva anche 1 belle poltroa un divano. Bellissimo il terrazzo privato panoramico on sedute). Spazi comuni magnifici come il salone con divani e biblioteca, sala ristorante, terrazza panoramica e giardino spa con piscina panoramica. La migliore colazione che ho fatto in vita mia in alberghi di questa fascia 4 stelle! Prodotti locali e non di altissima qualità e cucina espressa la mattina. Salmone servaggio, formaggio di capra locale, dolci di qualità superiore ecc. Tovaglie bianche con il logo della catena Paradores.
HHUIHUA부모-자식 휴가에 매우 적합하며 호텔은 아침부터 밤까지 많은 프로그램을 준비합니다. 호텔은 매우 아름답고 어디에나 있는 디자인 세부 사항, 완벽한 아프리카 스타일입니다. 9 개의 수영장, 당신은 당신이 휴식을 취하기에 적합한 장소를 찾을 수 있습니다. 호텔 입구에는 쇼핑 축제와 작은 레스토랑이 줄 지어 있습니다. 그림 9 레스토랑은 가장 정통하고 맛있습니다. 주인은 우리에게 매우 열정적입니다. 식사 후 큰 와인 한 잔을 보내십시오. 모래 언덕의 가장 중심적인 위치 택시로 7 분
리리뷰어Ideally located in quiet part close to old town as well as the *****. Two pool areas (one with shallow kids pool) and food available by larger pool -also small dining area just past reception (good selection for breakfast).
Pool table for older kids and small playground for toddlers onsite.
Very clean complex and friendly staff. Fully equipped kitchenette and lovely powerful shower in bathroom which I loved!
Close to lots of shops and restaurants, but relatively steep stroll downhill to beach, fine for us but could be a workout with buggy or if any mobility issues. There was on street parking outside if hiring a car. Lots of taxis around if not! We enjoyed exploring the local areas on foot after a day of sightseeing…some great restaurants close by in the old town.
No air con in the apartment that we could see (but we didn’t ask either as we stated at end January so 24 Celsius and pleasant indoors and out) - recommend checking if going at peak times.
Pools weren’t heated but nice for a dip- clean and lifeguards on duty at both between 9:30 and 6pm.
Relaxing short break at lovely complex, we’ll be back!
리리뷰어The accommodation needs updating and needs TLC until they get round to it. It is very clean, staff are friendly and happy to help. where we had fridge and kettle need to have double plug, they was quick and gave me a extension lead to use both together. it a shame bar inside not opened as we had windy nights and we was sat pool bar with patio heaters on which i didnt do.
Lovely that in your accommodation you are told about put your towels down around the pool, that they get removed if not being used so no blocking sunbeds.
could do with some paperwork for you to keep on your visit on what time you choice for meals and also what time snacks available on the all inclusive.
It a lovely touch that you get a towel for you to use at the pool i not been to hotel that gives you them..
Food is good for a 3star only thing would be a problem in higher season is only 1 toaster in dining room.
I full enjoyed my stay here. I would stay here again..
YOU ALL SHOULD BE PROUD OF YOURSELF XX
I know people have put about road outside but the hotel can not be held responsible for this as it down to council..