바(Bar) 시설을 갖춘 탄자니아 잔지바르 도시·서부 주 호텔

객실, 발코니, 객실에서 보이는 전망, 레스토랑은 정말 좋습니다. 하지만 리셉션 고객 서비스에서 개선해야 할 점이 하나 있습니다. 체크인할 때 서명한 객실과 실제로 받은 객실이 달랐습니다. 그들은 아무런 통보 없이 객실을 바꾸었습니다. 왜 내부는 같은 객실이라고 했는지 물었습니다. 하지만 전혀 달랐습니다. 바뀐 객실은 프라이버시가 전혀 없습니다. 투숙하는 동안 창문을 닫아야 합니다. 그리고 체크인할 때 늦은 체크아웃을 요청했습니다. 그들은 마지막 날 아침에 체크인하라고 했습니다. 마지막 날에 다시 2시간 늦은 체크아웃을 요청했습니다. 그들은 시스템을 확인하지도 않고 요청을 거부했습니다. 그냥 NO라고 말했습니다. 저는 그들의 태도에 매우 실망했습니다. 그리고 사이트를 확인했을 때 남은 객실이 많이 있었습니다. 모두가 알다시피 잔지바르는 휴양지입니다. 휴양지의 대부분 5성급 호텔은 비행 시간 때문에 체크아웃 시간을 매우 유연하게 운영합니다. 고객 서비스에서 5성급을 받을 자격이 없습니다.

We were very happy to book again when our flight got postponed. Friendly staff but very slow service. Lovely amenities and clean facilities

Хороший отель, приветливый персонал , старинный арабский особняк.

I have never stayed in a hotel where the service and experience progressively got worse each day. Everything just started going downhill during our second day you wake up in the morning and the first thing that happens is you are asked about joining one of the tours and offer through the hotel and they do that every chance they get and the moment they find out that you have a booking For a tour with another company and not through them, they will just little snide comments and make you regret your decisions. The second thing was the food you had to order lunch hours before and when you ordered for specific time you get to the restaurant you still have to wait at least another 30 minutes to get it, I ordered calamari on one of those days for eight and only got four small pieces of calamari and that was it just for small pieces of calamari and fried plantain so that was basically two dollars per calamari. There was an element of feeling unsafe because one of the mornings as I was walking up to breakfast there was a strange man just walking around and when I get to breakfast, one of the staff members there tells me that there’s a man who has been asking about me and looking for me and as I turned there, that man is standing right there and my question was, how are you letting this man on the premises, and what if you wanted to come to me and you guys are letting him walk around this entire place because I ran into him on the other side of the hotel so there was that as well which made me feel extremely uncomfortable and uneasy and unsafe. They didn’t spray any mosquito spray as it’s common in the area to in and spray the room with mosquito spray at the end of each evening they only did that first night and we had to keep them and each time it was met with just a sigh of inconvenience like we were inconveniencing them getting there difficult worth it and I think that is the one thing I can attest to being the better part of this entire establishment, but that aside the services awful. You will go hungry, we told the bar open a specific time but it wouldn’t open. Also they change their rules at one day. It’s OK to have a meal by the bar closer to the beach the next day you can’t do that but then you’ll see them. Send them food down for specific people so that was also extremely offputting, I can safely say I will never set foot in that place ever again. Also, the WiFi was bad

It was very cool and tidy

Lovely hotel, room was very clean and bed was comfortable. Staff were very friendly. My safari was cancelled and the staff provided other tour options, many thanks for that! There is no phone in the room, I'd like to suggest even having a pager in the room would be helpful. Also no wifi in the room I think that should be an option. The food was great and I enjoyed my stay, would definitely recommend!

호텔은 스톤 시티에 위치하고 있으며 자동차는 외부 주차장으로 운전할 수 있으며 도로 표지판이 있으며 찾기가 매우 쉽습니다. 호텔에서 해변까지 도보로 5-6 분이 걸립니다. 불평하고 싶은 것은 호텔의 아침 식사에 먹을 것이 없다는 것입니다. 레스토랑은 최상층에 있습니다. 주변 지역은 단순하고 낮은 주택으로 둘러싸여 있으며 바다를 볼 수 없습니다. 호텔 프로모션 사진의 효과가 전혀 없습니다. 솔직히 호텔 프로모션 사진에 있는 레스토랑의 아름다움을 보고 예약했습니다.

The location is at the quiet side if the Stone Town. Due to it is situated inside a small alley, the directions could be quite complicated and we were lost several times to head back to the hotel. Despite being assured that it's safe, we were tapped by few mischievous children when we passed by a school near the hotel. That said, the room and hotel itself was great. We particularly enjoyed the breeze at the open air loft, where we could view the sea and ships from far away. It was indeed relaxing. The historical bed and bath in the room made the experience so unique. The only downside was there was insufficient of hot water for the bath. The breakfast wise was in fact the best we had in Tanzania, not to mention the impeccable hospitality provided by the staff there. Special shout out to the helpful staff who assisted us with our luggage during check in and out. Bear in mind on the steep staircase up to the room and inside the room to the loft. It might not be suitable for those who have knee problem, as you literally need to climb up and down everytime to the washroom. Otherwise, it was quite a memorable stay.

Loved this place, everything was great, food, drinks, pool, gym.. baggage storage after check out. Wish i had more time.. and the aircon after 3 weeks without any was the icing on top of the cake.. bed was really comfortable. They allowed an early check in too.. i have absolutely nothing bad to say 👌 staff really friendly and polite as well