바(Bar) 시설을 갖춘 도미니카 공화국 사마나 호텔

Perfecto volvería mil veces quedé encantado. El servicio ufff el final. La señora de la recepción y la joven del bar al lado de la piscina del Edificio 5 merecen un 11 de 10.

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Localização é muito boa. Os quartos grandes. A limpeza é boa. O staff é atencioso e tenta prestar a ajuda necessária. Pequeno almoço é bom. A água da piscina não estava muito limpa.

Generally ok and I did extend my trip a couple of days. The food was good and the entertainment team were great. The front desk however are a bit full of themselves. When I arrived at 14h30 they told me the room would be ready by 15h15. When I went back at 15h30 they said 16h30… it was because they were still painting it! When I went in the room I lent against the wall and got covered in paint. I contacted the front desk who seemed very inconvenienced by the issue and said ‘I suppose you will want to change room’. Well yes… did they offer to help me clean off the paint, move my luggage to the new room, bring the new keys to me? No No No - had to do it all myself. So service recovery skills there non existent. They also messed up the new keys when I extended the stay so I had to go back. There is a club area on the beach but it is so badly signposted that people would drift in there and sit down and then get into a fight (literally) with the club guests. The signage needs to be made a lot clearer. I don’t really want to listen to that on my vacation and I expect people who go in there by accident want to be humiliated either. But I did like the hotel and particularly the beach was great for swimming.

아주 좋은 숙박! 잘 배치 된 레스토랑은 매우 좋은 분위기입니다. 아침 식사 서비스는 때로는 약간 파괴되었지만 그렇지 않으면 훌륭했습니다.