스파 시설을 갖춘 멕시코 할리스코 호텔

Overall, the hotel itself was decent. The room, food, and general service were acceptable, and most of the staff were friendly. However, I had a very disappointing experience with the tour desk inside the hotel, especially when it came to payment. On my first day, the tour representative was very friendly, so I decided to book a tour through them. When I paid, the staff member spent quite a while setting up the card terminal and deliberately kept the part showing the exchange rate out of my view. I was never shown the exchange rate clearly, and I was never asked whether I agreed to have the transaction converted into Canadian dollars. I only found out afterward, when I received the transaction notification from my credit card company. The exchange rate they used was extremely poor, and I ended up paying about CAD $30 more than I should have. What bothered me most was that I had no idea this currency conversion was being applied at the time of payment. My understanding is that with Dynamic Currency Conversion, the customer should be clearly shown the exchange rate and final amount and should be given the choice to accept or decline it. That did not happen in my case. I did not go back to argue with them after I discovered it because I did not want this issue to ruin the rest of my vacation. However, after checking online reviews, I also found comments from other guests mentioning similar issues involving exchange rates and deposits. Because of that, I do not believe my experience was simply an innocent misunderstanding. The whole situation felt very misleading. In fact, I had already read some reviews about questionable exchange rates before the trip, so I specifically brought cash to pay the deposit in order to avoid this problem. Unfortunately, I still ended up being charged this way when making the final payment. The tour itself was also not a good fit for us. Almost everyone in the group was local, and the guide mainly spoke Spanish, so if you do not understand Spanish, you may miss a lot of the experience and there were some safety issues too. I also felt the tour was poor value and that several parts of the day seemed focused on encouraging additional spending. The tour was also highly overpriced. To be fair, I would not say the hotel itself is bad. I would still consider staying here again. However, I would strongly recommend being very careful with the tour desk and with any credit card payment. Make sure you can clearly see the currency, exchange rate, and final amount before tapping or inserting your card, and insist on being charged in MXN unless you personally choose otherwise.

We're so excited to come to PV for the very first time and also first time with the Hyatt Hotel Group as well we might be a little bit have a higher expectation but overall the check in process was smooth and very easy we got the room early upon arrival the reception is very attentive but we will not going to return here again one thing I like to give a credited to this hotel is the location very convenient with almost private beaches stunning view but the service is up and down all the time during our 3 night stay especially the one at the main pool the waiter who walking to ask for a drink he only asked the white people obviously I'm an Asian who sat in the Sun Lounger in between the two white ladies he kept coming back and ask those two lady for any more drinks services but never ask me he treat me like I'm a ghost who never existing there I was so disappointed, The food # the Italian restaurant we try out on the first night was the worse the most terrible horrible extremely ridiculous the test was super nasty we never ever want to go back to that restaurant ever again the pineapple juice taste like water with some of the pineapple scent an orange juice is very fake color is like very light yellow almost like water but it was terrifying # The Sushi restaurant is just on average # The Mexican restaurant although Not so bad at all #The the one that we really love the most is the steakhouse the service excellent the food is the most delicious and the other one is the buffet that we recommend it, The house keeping I have to kept bucking the reception to tell them come and clean my room but they never do we ran out of the toilet pepper they never spare anything in our room unless I have to ask for once you missed the morning cleaning room you will missed it for the whole day they will never return to check to your room ever again, Another downside is the hotel is always under construction and outside by the walkway is very loud at night but not the whole night one thing I really hate about this place they claim they're 5 star hotel but I will give them only 4 or even less All the public restroom throughout the property are very dirty smells so stinky everywhere you're trying to use it's very very ridiculous the hotel itself are dated, Well overall I would say we enjoyed this stays because of the stunning beach view beautiful sunshine everyday again if you ask me would I be back here I would say ”NO”

La app fue facil de utilizar. Sin embargo llegando al hotel, me dieron una habitación que no correspondía a lo que yo habia reservado, siendo esta mucho mas sencilla. Fui a solicitar una aclaración y el hotel dijo que no tenia informacion por parte de trip.com respecto al tipo de habitación que a mi me se me habia confirmado e incluso mencionaron que el codigo de confirmación era incorrecto. No recomiendo trip.com porque no son claros entre lo que tu reservas y lo que se te entrega

항공편 취소로 인해 우연히 여기에 머물러야했지만 아내와 나는 매우 만족했습니다! 장소는 거대하고 공항 바로 옆에 완벽하게 위치하고 있습니다. 불행히도 공항까지 택시 서비스를 제공하지 않지만 항상 택시를 이용할 수 있습니다. 운전자는 당신을 찢어 버리고 5 분 동안 타는 데 $ 20 USD를 청구하려고하지만 현지인은 $ 5-$ 10 USD 사이를 지불합니다. 최대; 그러니 그것에 빠지지 마십시오. 그러나 호텔은 아내와 나에게 환영받는 놀라움이었습니다. 뷔페 아침 식사를 추가하십시오! 우리는 우리가 선불로 약 40 달러가 될 수 있었던 아침 식사에 대해 90 달러를 지불하게되지 않았습니다. 코코넛으로 알코올 음료를 사는 것을 귀찮게하지 마십시오. 가격이 너무 비싸고 알코올이 거의 없습니다. 체크인시 제공되는 무료 쿠폰/서비스의 유리한 위치를 확보하십시오. 무료 음료, 데킬라 샷 및 스파 통과가 포함된 작은 쿠폰 책을 얻습니다. 그것들은 추가 혜택이었습니다. 방은 고급 럭셔리가 아니라 충분히 좋았지 만 호텔의 나머지 부분은 인상적이었고 거대한 수영장은 굉장했습니다.

I don't usually post negative comments, but if this will help another traveler make an informed choice, I thought I'd let you know a couple of things. First, I booked a junior suite with an ocean view. The rooms are very nice and spacious. However, our ocean view was actually of telephone poles and wires and the thatched roof of the club across the alley. I admit, the ocean was in view, beyond these obstacles. Our original room was on the 4th floor and the first night our roof sprung a fast leak due to the downpour outside. It was mostly cleaned up and we were told to let the front desk know in the morning that we needed to move rooms. I would have thought that due to the inconvenience of having to re-pack everything, that they would have given us an upgraded room. Instead, they gave us a junior ocean view suite on the 3rd floor with a closer view of the wires and rooftop. This room also had only one patio chair so even if we wanted to sit out on the patio, we wouldn't have been able to together. The resort itself has nice amenities.

장점: - 좋은 위치 - 거대한 방 - 말레콘과 가까움 단점: - 너무 붐비다 - 소음 - 점심을 위한 유일한 실제 옵션은 뷔페 장소입니다. - 수영장이 깨끗하지 않습니다 - 시간 공유 - 직원들이 조금 더 친절할 수 있습니다. - 뷔페가 너무 바쁘거나 혼잡합니다. 우리는 아침 뷔페가 포함 된 방에 대해 Trip.com을 통해 지불했습니다. 체크인 직원은 지불이 완료되지 않았으며 여전히 방과 뷔페를 별도로 지불해야한다고 말했습니다. 2시간의 혼란과 1세 아이와 기다리다가 마침내 해결됐다. 직원들은 실수에 대해 전혀 미안하거나 사과하지 않았습니다.

We upgraded to the Family Suite of three bedrooms, two bathrooms. Every single service person we encountered on the property greeted us with a smile. The grounds are beautifully landscaped. You are right on the ocean. The beach restaurant is excellent and has nightly entertainment with an exceptional vocalist as well as dancers and gymnasts. The on site sit down restaurant had the best gourmet food I have ever had for three meals daily. There is 24 hour room service available as well. The pools were very clean and heated well. The Kids Club had a variety of well thought out and executed activities for all age groups. The kiddie pool was very safe. There was a live Aladdin show while we were there that was so enjoyable for all, then activities after. The daily housekeeping as well as the unit being stocked daily with snacks and beverages was also exceptional.

호텔은 절대 보석입니다. 새롭고 완벽하게 유지됩니다! 1km의 비포장 도로가 당신을 위협하지 마십시오 (우리는 처음에있었습니다). 당신이 접근 할 때, 멋진 건물은 터널 끝에서 반짝이는 보상처럼 나타납니다! 😀 한쪽은 마야 피라미드의 봉우리인 순수한 마법을 엿볼 수 있습니다! 다른 쪽에서는 넓은 수영장과 무성한 정원이 내려다보입니다. 방의 전망에 관계없이 당신은 대접을 받고 있습니다. 모든 직원은 매우 친절하고 환영합니다. 룸 서비스는 그만한 가치가 있습니다. 수영장은 매력적이지만 물은 나에게 약간 쌀쌀한 느낌이 들었습니다.

We arrived for our 10 day stay and at the check in we were informed that the Family pool was closed for renovations and that all guests were using the Adult Only Pool. (which is considerable smaller. Needless to say the pool was packed with children with water toys etc, jumping splashing ( having lots of fun) It was difficult to sit by the pool as all the chairs were taken very early in the day and getting into the pool to relax was not possible. If we had known we would have booked somewhere else as this really affected the enjoyment of our vacation. Also the front lobby staff tried to tell us on our last day lunch was not included. I showed them the email that you had sent. They were not very accommodating and reluctantly let us have lunch. Left a bitter taste

훌륭한 장소, 매우 세심한 직원, 훌륭한 음식과 로비 리셉션 및 매우 친절한 바, 바다 전망 및 접근