I and my husband had to stay there for some business. The room was clean and fully equipped. What I loved the most was the heated pool—it was amazing. The price was impressive. I will definitely go back again.
The checkin was frustrating, we had to wait in line and couldn’t check in because I couldn’t find my license which was no fault of theirs however once we found it we got back in line to check in and was told that the room was not ready so we walk out of line and received a text that the room was ready so we had to go and wait in line agaiin. We requested ground floor close to elevator because of issues. We realize that requests are not guaranteed but 4th floor way down the hall? This was our third stay with no previous issues We will not return to this hotel.
이 호텔은 매우 이상합니다. 두 번 예약했습니다. 청구서 가격, 실제 공제 및 Ctrip이 나에게 보낸 것과 동일합니다. 이틀 전에 공제가 일치하지 않으며 Ctrip 태도가 처리하기에 나쁘지 않습니다. 이제이 청구서가 아닙니다. 동일, 예정된 시간은 127.33 US 달러이고 청구서는 139.23 US 달러입니다(이것은 주세 추가, 이해할 수 있습니다). 그러나 내 은행 카드 실제 공제액은 174.23 US 달러입니다. 차이가 너무 큽니다. 2018년의 마지막 날은 사실 이 문제에 대해 걱정하게 만들었습니다. 이것은 나쁜 평가를 받아야 합니다.
프론트 데스크 직원은 훌륭하고 정중했습니다. 방은 깨끗하고 편안했습니다. 수영장이 문을 닫았고 6월 1일이라 아쉬웠습니다. 그들은 미식가 아침 식사를 광고합니다. 놀랍게도 --- 가깝지도 않았고, 커피용 크림도 없었고, 주스 음료 중 하나가 꺼져 있었고, 요구르트도 없었고, 그 다음 모든 것을 마무리했습니다 ----
와플 머신이 역겹다!!! 더러운 & 내가 와플 메이커에 붙어있는 와플에 대해 내 앞에 와플을 만드는 여성에 대해 물었을 때 호스트는 ”글쎄, 와플 메이커의 비 스틱 코팅이 모두 마모되었기 때문입니다.” & 호텔은 새 것을 얻기 위해 예정되어있었습니다. !!! 내가 냅킨으로 그것을 닦았을 때 - 검은 물건이 그것에 나타났다 ... 그래서 오늘 나를 위해 와플이 없다고 말할 필요가 없다!! 와플 메이커는 사용되지 않아야합니다! 우와. 그리고 소시지 링크의 온도는 터치에 차가웠다! !
정말 실망했다,
스티븐 본
I wasn’t too pleased in the beginning because we get there at 5 in the morning a little after booking this room online exhausted and then the guy upfront tries to tell us that it’s a $40 up charge bc check in time is 3pm ok fine whatever not pleased. Then we get into our room and the curtains are stained and dirty the shower oh don’t even get me started. The water from the shower is so bipolar it was the worst shower I’ve ever taken it kept going from hot to cold in seconds back and forth. The pool was finally open for a change not too bad , breakfast wasn’t too bad either waffles were good. House keeping knocked then opened the door when we were sleepin I quickly got out of bad freaked out but told them we’re good night need towels but that’s it . I did notice that there was a hole in the bathroom door it looks like someone punched it oh also I’m pretty sure half the staff lives there .
Bathrooms were nice. Towels big & fluffy. Shower was WONDERFUL! Crack in tile at the rear of shower but it did not effect the shower itself. Not super soft water, which was great. Some places have water so very soft that a person never feels clean.
Bed was comfortable with lots of varied pillows; good choices. Television monitor big and responsive. All the lights worked and were good to read by.
Everything was covered in dust from construction. Breakfast lady did her best but not enough seats and dust hovered in the air. When we first arrived, we did not know how to get to the front desk to check in. (WHEN will you be finished remodeling?!)
Lady with green/blue hair tried to be nice but I am NOT her ”hon.” Three times she called me hon or honey. I'm 73. My wife standing right there. How about a little respect?
The service was outstanding all the way around! I would like to personally take the time to praise April for her over the top customer service, she went above and beyond to make our stay as comfortable as possible for myself and my handicapped man. Diria ( the host in the breakfast area) was also a very exceptional employee,she also went out of her way to make our stay great, she found a box for me to carry my handicapped man's breakfast in ,so I could carry it back up to the room for him. You should definitely keep both employees,as they are both over the top customer service friendly people.
Thank you both for making our stay outstanding!
Louann Archer and Steven Vaughn