FEEDBACK FOR BOTH HOTEL AND TRIP.COM. Overall hotel stay was very good. However, hotel employee during checkout was inexperienced and was not trained by hotel. Also trip.com has NOT did NOT educate and communicate to the hotel that Trip.com is a legitimate online company, and when trip.com sends a prepaid reservation, customer HAS FULLY PAID FOR STAY. This lack of communication by trip.com and incomplete training by hotel management, left a BIG GAP in employee delaying checkout. Hotel employee never heard of Trip.com and was in a dilemma whether to charge me again in spite of stay being paid in full. This caused me excessive delay, and spoiled the entire stay experience. Hotel in all other aspects was excellent and world class.
Classic 40 year hotel in the heart of Hyderabad and a family friendly hotel with great amenities. Food is great and close to malls and offices. Great for families.
The overall experience was surprisingly great. I previously stayed at the Lalit in New Delhi, and I was not impressed with their service. But this is the first time, I am staying at Leela.
The rooms were big, and the service was top-notch right from the entrance all the way to the room.
Special thanks to Hussain, the main door *** who always with his welcoming smile, Namal and Tulika the receptionist who were very welcoming with their ittar and guidance, Dorothy the waitress who made sure we were well taken care of with a smile and finally Rumanika the room cleaner who cleaned our room especially well and ensured every part of the room is cleaned thoroughly during our stay. Lots of names to mention but I managed to remember only a few of these names. I know this is a new hotel and I believe they will continue to keep this service, cleanliness, and hospitality. Thanks again for the wonderful stay at your hotel and we were very happy with our stay.
I loved the fact that I was greeted with a smile and an amazing check in and check out service. The only issue was that the breakfast service did not give me a 5 star feeling with people running around and inadequate places to sit. Stood there for 30 mins to find a seat and everyone was running everywhere. Inspite of paying for the breakfast I did not go the remaining nights.
Apart from this everything was amazing and perfect
나는 하이데라바드의 Courtyard by Marriott에서 매우 즐거운 숙박을 했습니다. 체크인부터 체크아웃까지 전반적인 경험은 편안하고 잘 관리되었습니다. 직원들은 정중하고 도움이되었으며 항상 기꺼이 도와 주므로 숙박이 부드럽고 스트레스가 없었습니다.
방은 깨끗하고 넓으며 필요한 모든 편의 시설을 갖추고 잘 관리되어 있습니다. 하우스 키핑 표준은 훌륭했고 환경은 안전하고 편안하다고 느꼈습니다.
음식은 숙박의 하이라이트였습니다. 아침 식사는 현지 인도식 및 세계 각국의 취향을 모두 충족시키는 다양한 종류를 제공했습니다. 음식의 품질은 매우 좋고 신선하며 잘 표현되었습니다. 레스토랑 직원은 세심하고 서비스는 신속하고 전문적이었습니다.
전반적으로 만족스러운 경험이었고 비즈니스 및 레저 숙박 모두에 Courtyard Hyderabad를 확실히 추천합니다.
While the hotel location is excellent, the rooms and amenities are out dated and the property needs refurbishing. Staff are friendly. Valet service is quick.
The executive chef is very professional and gave us when asked. The hotel general manager is over smart and I am surprised how he got job there.
Gym was tucked away to the back so there was privacy and the treadmills faced the pool. Nice atmosphere. Room was a tad musky but staff have been extremely attentive and caring. Breakfast spread was goos