수영장 시설을 갖춘 인도 하리아나 호텔

Our experience at this hotel was extremely disturbing and amounts to harassment by the hotel staff, ***** with gross mismanagement and lack of basic humanity. We were explicitly allowed to enter and stay in the room, including having guests. Once permission was granted, there was no justification for the staff to continuously interrupt us throughout the night via repeated phone calls and visits to the room. This constant disturbance, despite having allowed us to stay, felt like deliberate harassment. Further, the housekeeping staff initially confirmed that pets were allowed, based on which we proceeded. Later, the front desk team contradicted this information, stating that pets were not allowed. This internal miscommunication is entirely the hotel’s responsibility, yet the consequences were unfairly imposed on us. During the night, my mother was asked to stand outside the hotel at around 12:30 AM, in the cold and darkness, for nearly 30 minutes, and was repeatedly told to move aside instead of being assisted. This was both unsafe and inhumane. The front desk staff, Alisha and Pankaj, were rude, repeatedly poked and provoked the situation, and invaded our privacy by attempting to enter the room under the pretext of noise complaints. Ironically, they themselves escalated the matter by calling multiple staff members into the lobby and creating a scene. Ultimately, we were forced out of the hotel at 3:30 AM, which is completely unacceptable and unsafe. Asking guests to leave hotel premises in the middle of the night due to the hotel’s own policy confusion cannot be justified on any humanitarian or professional grounds. Hotels are not just about rulebooks—they are about hospitality, safety, and empathy. This incident reflects a serious failure on all three fronts. We strongly urge the management to investigate this matter and take appropriate action, so that no guest is subjected to such harassment, humiliation, or risk in the future.

트립닷컴을 통해 이 호텔을 예약하시는 분들은 숙박 기간 내내 발생할 수 있는 결제 문제에 주의하셔야 합니다. 체크인할 때 프런트에서 트립닷컴 파트너사로부터 호텔 측에 결제가 완료되지 않았다고 하더군요. 그래서 호텔에서 사전 승인 결제를 진행했는데, 아직 환불받지 못했습니다. 여행사와 호텔 간의 문제 해결을 기다리느라 시간을 낭비하고 싶지 않았기 때문입니다. (저는 트립닷컴에 숙박비를 전액 지불했습니다.) 이 문제에 대해 트립닷컴에 여러 번 문의했지만, 매번 결제가 완료되었다는 답변만 받았습니다. 하지만 체크아웃 후에도 호텔 프런트에서는 계속해서 결제가 완료되지 않았다고 말하고 WhatsApp으로 연락까지 해왔습니다. 숙박 기간 내내, 그리고 체크아웃 후에도 계속 불편한 상황에 놓였습니다. 그 외에는 숙박 경험 자체는 괜찮았습니다. 할머니 생신을 맞아 호텔 측에서 객실 하나를 예쁘게 꾸며주셨고, 객실도 꽤 넓었습니다. 다만 객실이 좀 오래되어 특히 화장실은 리모델링이 필요해 보입니다. 얼룩도 눈에 띄었는데, 청결 상태 개선이 필요해 보였습니다. 호텔 조식 뷔페는 다양한 메뉴가 있어서 좋았지만 (고기를 좋아하는 분들에게는 적합하지 않을 수 있습니다), 직원들은 친절했습니다. 호텔 레스토랑에서 저녁 식사도 했는데, 그냥 그랬습니다. 또한, 델리의 주요 관광지를 방문하려는 관광객에게는 거리가 꽤 멀기 때문에 추천하지 않습니다.

Very disappointing experience. When we arrived no wifi in hotel and being far away from family during these turbulent times not ideal. Then when we went to the room to unwind the TV was not functional and they stated the situation would not be solved that evening. After a long flight we figured at least we could take a nice hot shower and to our dismay no hot water. Not a good start to our experience. Following morning still no wifi thik late evening. Figured a swim might be worthwhile in the late afternoon and were told pool was under maintenance for a few days but we were not notified of this even at check in time. We usually book hotels on vacation or even for business getaways with down time in mind and this felt more stressful than relaxing. Staff overall was friendly at breakfast and at the desk but was disappointed with how management handled it. No offer of apologies or complimentary anything despite the challenges. Heard lemon tree was supposed to be a good brand but won't be booking again. Oddly we got water the other evenings only after informing them we needed hot water. They would tell us that they will inform the engineers to turn it on. And another thing I found odd which I have not experienced is that you can only connect max 2 devices to wifi but both my husband and I have devices that we need connected eg lap top, cell phone and tablets. Difficult to pick only 2 per room.

Due to the original hotel being fully booked and our reservation suddenly getting canceled, we had to make a last-minute switch to this luxury five-star hotel. Although some of the facilities are a bit dated, the service still meets five-star standards. The breakfast is especially worth mentioning — it offers a wide variety of options and tastes excellent. I also booked a room for a colleague. I’m not sure what criteria were used for evaluation, but despite being a Ctrip Diamond member, I wasn’t upgraded, while my colleague was. Overall, though, the stay was still reasonably worth the price.

I am extremely happy with my stay at the Grand Hyatt. I do thos every year. It was my anniversary and Celine (don't know the correct spelling, maybe Selene) was so kind in arranging cake for us. Divyaansh at Checkin was so courteous and professional, kindly helping us bring our bags to the room. His manager was also great, and remembered us from our stay last year. Forgot her name but she really exhibited her leadership skills. At checkout, Alisha was very helpful and kind, so was her manager (didn't get her name). They walked us all the way to the door. Kind gestures like these matter alot. Amit also showed great service by helping us with our bags, and Vinay at the front door too was so polite and helpful with our bags. Location is also alright. 35 minutes to airport if no traffic, half an hour drive to DLF Cyberhub for great dinner. Oh and in winter time they serve some delicious hot chocolate as a welcome drink. Their breakfast was also fantastic. I got to try local delights I don't usually have time to try like the Bun Maska. 10/10 recommend Grand Hyatt!

The drain was clogged in the shower room so that water could’ve be flushed correctly and overflowed… The facility is overall old and not clean. But anyway, the service and food was good.

Beautiful property. Really well built and laid out. We stayed at the one bedroom Premier Villa. It was spacious, very well lit up and the interiors were very nice. Bathroom was amazing with a skylight above the bathtub. His and Her sink + separated shower and toilet areas were a great add on. The property is very green and one would hear birds chirping, peacocks calling, hens, turkeys, white pekins around the property with some rabbits, guinea pigs, emus and even a horse in the pack . Pool area is ideal for the kids and even adults. There is cart service that one can avail to go around the property or even get a bicycle. But the property is perfect if you want to go for a stroll and check out all the amenities. Food quality is good. Buffet has a decent variety. Staff is well trained and looks after you well. All in all a great experience. Definitely recommended

Leila Hotel에서의 숙박은 매우 편안했으며 따뜻한 환영과 집과 같은 아늑한 객실로 표시되었습니다. 서비스는 기억에 남는 경험을 보장하기 위해 계속해서 노력한 세심한 직원과 함께 탁월했습니다. 손님 만족이 최우선임이 분명하여 적극 추천하는 호텔입니다.

출장으로 이 호텔에서 이틀간 묵었습니다. 공항 근처에 위치해 있어 접근성이 매우 좋습니다.

저는 그렇게 좋은 서비스를 기대하지 않았습니다. 레스토랑 직원들은 친절하고 도움이 되었습니다. 여기의 다른 호텔과 달리 그들은 당신을 위해 테이블을 할당하기 때문에 바쁜 아침 식사 시간에 테이블이 차지될까 걱정할 필요가 없습니다. 방은 깨끗했고 즐거운 시간을 보냈습니다!