수영장 시설을 갖춘 인도네시아 칼리만탄바랏 호텔

Subject: Complaint Regarding Recent Stay (Feb 25 – Mar 1, 2026) Dear Hotel Management, I am writing to provide feedback regarding my stay at your hotel from February 25 to March 1, 2026. While the hotel's recent renovations have resulted in pleasant hardware and the location is convenient for transportation, my overall experience was significantly marred by several service and management issues. The specific areas of concern are as follows: 1. Delayed Response to Maintenance Issues For the first two nights of our stay, the drainage in the bathroom was clogged, causing water to flow very slowly. This issue was reported to the front desk immediately but was not addressed. It was only on the third day, after we mentioned it again to a manager we encountered in the restaurant, that the problem was finally resolved. The slow response to a basic room maintenance request was disappointing. 2. Construction Noise Disrupting Rest Throughout our stay, we were disturbed by loud construction noise coming from the adjacent room. This occurred early in the morning (around 7:30 AM) and again in the early afternoon (around 2:30 PM), making it impossible to rest during these times. A peaceful environment is a fundamental expectation for hotel guests, and I believe construction work should be scheduled in a way that minimizes disturbance. 3. Breakfast Quality and Variety The breakfast offerings were monotonous and the food was generally quite salty. Furthermore, there was a noticeable lack of options suitable for guests with Chinese culinary preferences. As an international hotel, a more diverse menu catering to different cultural tastes would be beneficial. 4. A Serious Security and Safety Incident (Most Critical Issue) This incident, although it happened to my travel companion, is the most serious matter I must raise. At around 3:00 AM, she was abruptly awakened by loud knocking on her door. Looking through the peephole, she saw two strange men standing outside. Feeling terrified, she immediately secured the door with the latch. Subsequently, the phone in her room rang, but she was too frightened to answer it. When she complained to the front desk the next morning, the explanation provided was that it was ”Muslim faithful reminding each other to pray.” We find this explanation shocking and completely unacceptable. Two unknown men knocking on the door of a lone female guest's room and then calling her in the middle of the night is a severe breach of safety and privacy. It is the hotel's fundamental duty to protect its guests from such disturbances and threats. This explanation is not only unconvincing but also reveals a critical failure in your security protocols and staff training. Conclusion: In summary, while the physical hardware of the hotel has improved with the new renovation, the management standards and overall service quality were, in our experience, subpar. The issues we encountered, especially the last one concerning personal security, have severely undermined our trust in the hotel. I urge the management to take these issues seriously, particularly the security incident, and provide a reasonable explanation for what occurred, along with assurances that measures will be taken to prevent such situations in the future. I look forward to your response.

Pelayanan baik, kamar bersih dan housekeeping keren, lokasi strategis,

We had a great stay at this hotel. The service was truly excellent, from the security staff to the reception team and concierge, everyone was kind, professional, and very helpful. When we arrived, we were welcomed with a refreshing welcome drink and were even allowed to check in early, which we really appreciated. The security staff were especially friendly, helping us with our luggage and opening the car door for us. It truly a five-star service. The room was very comfortable, the bed, lighting, and overall ambience were excellent. What I loved most was the strong water pressure in the shower, which made it very comfortable and enjoyable. In terms of location, it’s quite convenient, close to Gaia Mall and the airport.

애스턴 호텔에 묵을 때마다 직원들이 항상 친절하고 미소를 지으며 응대해 주어서 좋은 추억이 많이 생겼습니다. 항상 최선을 다해 고객을 만족시키려고 노력하는 모습이 보기 좋았습니다. 하지만 호텔 시설은 대체로 오래된 건물에 있는 것 같았습니다. 직원들은 최선을 다해 깨끗하게 유지하고 온수/수도도 잘 나옵니다. 프런트 데스크와 컨시어지 직원들의 쾌활한 태도와 밝은 미소에 감탄했습니다. 제가 집에 가져갈 폰티아낙 과일과 포장 선물용품을 판매하는 멋진 지역 농산물 가게와도 가깝습니다.

Pertama kali nginap disini dan luar biasa pelayanannya. View pemandangan juga tak kalah memukau. Saran untuk menu di cafe ditambah biar banyak pilihan.

Location is strategic, just 20-30 minutes away from Airport. There are several restaurants and cafe with walking distance from the hotel.

All staffs Politely, Nicely, helpfully,friendly❤️.the foods very delious, many seletion of the foods,decoration of the hotel such a beutiful❤️ , the hotel very clean🥰 . We will come again at the next we are vacation❤️ Thank you so much for Tulip Hotel.

쇼핑몰이나 주변에 아무것도 없지만 공항과 가깝고 호텔에서 식사할 수도 있습니다.

Good recommendations from a friend living in PnK. Hotel meets my expectations & experience with the girl is fantastic. Friendly & helpful Staff very customer focused. Location is good next to the Ayani mall. No complaints. Definitely will choose the hotel for my next stay.

이 호텔에서 정말 멋진 시간을 보냈습니다! 시설은 깨끗하고 잘 관리되어 있었고, 친절한 직원들이 만들어낸 따뜻한 분위기는 정말 마음에 들었습니다. 위치도 매우 편리했고, 19층에서 바라보는 전망은 정말 환상적이었습니다. 이번 방문의 하이라이트였습니다. 단 하나 아쉬운 점은 헤어드라이어가 없다는 것이었는데, 있었다면 더 좋았을 텐데요. 전반적으로 훌륭한 경험이었고, 다른 분들께도 추천하고 싶습니다!