수영장 시설을 갖춘 인도네시아 칼리만탄바랏 호텔

Subject: Complaint Regarding Recent Stay (Feb 25 – Mar 1, 2026) Dear Hotel Management, I am writing to provide feedback regarding my stay at your hotel from February 25 to March 1, 2026. While the hotel's recent renovations have resulted in pleasant hardware and the location is convenient for transportation, my overall experience was significantly marred by several service and management issues. The specific areas of concern are as follows: 1. Delayed Response to Maintenance Issues For the first two nights of our stay, the drainage in the bathroom was clogged, causing water to flow very slowly. This issue was reported to the front desk immediately but was not addressed. It was only on the third day, after we mentioned it again to a manager we encountered in the restaurant, that the problem was finally resolved. The slow response to a basic room maintenance request was disappointing. 2. Construction Noise Disrupting Rest Throughout our stay, we were disturbed by loud construction noise coming from the adjacent room. This occurred early in the morning (around 7:30 AM) and again in the early afternoon (around 2:30 PM), making it impossible to rest during these times. A peaceful environment is a fundamental expectation for hotel guests, and I believe construction work should be scheduled in a way that minimizes disturbance. 3. Breakfast Quality and Variety The breakfast offerings were monotonous and the food was generally quite salty. Furthermore, there was a noticeable lack of options suitable for guests with Chinese culinary preferences. As an international hotel, a more diverse menu catering to different cultural tastes would be beneficial. 4. A Serious Security and Safety Incident (Most Critical Issue) This incident, although it happened to my travel companion, is the most serious matter I must raise. At around 3:00 AM, she was abruptly awakened by loud knocking on her door. Looking through the peephole, she saw two strange men standing outside. Feeling terrified, she immediately secured the door with the latch. Subsequently, the phone in her room rang, but she was too frightened to answer it. When she complained to the front desk the next morning, the explanation provided was that it was ”Muslim faithful reminding each other to pray.” We find this explanation shocking and completely unacceptable. Two unknown men knocking on the door of a lone female guest's room and then calling her in the middle of the night is a severe breach of safety and privacy. It is the hotel's fundamental duty to protect its guests from such disturbances and threats. This explanation is not only unconvincing but also reveals a critical failure in your security protocols and staff training. Conclusion: In summary, while the physical hardware of the hotel has improved with the new renovation, the management standards and overall service quality were, in our experience, subpar. The issues we encountered, especially the last one concerning personal security, have severely undermined our trust in the hotel. I urge the management to take these issues seriously, particularly the security incident, and provide a reasonable explanation for what occurred, along with assurances that measures will be taken to prevent such situations in the future. I look forward to your response.

A very good and central hotel. The staff were very professional and the rooms are nice and comfortable. Will surely stay there again.

首先酒店位置距離機場好近大概10分鐘左右，出商場都近。不過去gaia mall都要搭車🤦🏽♀️沿住迴旋處可以到但比較危險～ 服務方面：下車就有兩個保安幫忙搬行李，reception 都很熱情 簡單英語都可以溝通 清潔方面：都算整潔，但唯一不滿是廁紙，明顯有污糟都不換反而將佢反轉～ 另外廁所有啲牆身發霉？完全唔似5星酒店 早餐方面：07:00-10:00，種類都好多 每日會有少少變化 都係簡單英文可以溝通

Loving this place. Will definitely come again with the kids. Recommended for families with kid or others that love water and nature. Wonderful and peaceful resort. But aircond not really cold. Maybe need to maintenance it. Love the friendly and helpful staff

Pelayanan dan kebersihan baik, uda dpt kupon gratis masuk ke kolam renang untuk 2 org, pilihan sarapan tidak banyak,

쇼핑몰이나 주변에 아무것도 없지만 공항과 가깝고 호텔에서 식사할 수도 있습니다.

Good recommendations from a friend living in PnK. Hotel meets my expectations & experience with the girl is fantastic. Friendly & helpful Staff very customer focused. Location is good next to the Ayani mall. No complaints. Definitely will choose the hotel for my next stay.

Location is strategic, just 20-30 minutes away from Airport. There are several restaurants and cafe with walking distance from the hotel.

Simple business hotel but convenient to move around. Rooms need a bit of refurbishment but it's ok. Overall, satisfied with the room. Staffs are helpful and interactive. Walking distance to a local laundry shop. Not a bad option.

애스턴 호텔에 묵을 때마다 직원들이 항상 친절하고 미소를 지으며 응대해 주어서 좋은 추억이 많이 생겼습니다. 항상 최선을 다해 고객을 만족시키려고 노력하는 모습이 보기 좋았습니다. 하지만 호텔 시설은 대체로 오래된 건물에 있는 것 같았습니다. 직원들은 최선을 다해 깨끗하게 유지하고 온수/수도도 잘 나옵니다. 프런트 데스크와 컨시어지 직원들의 쾌활한 태도와 밝은 미소에 감탄했습니다. 제가 집에 가져갈 폰티아낙 과일과 포장 선물용품을 판매하는 멋진 지역 농산물 가게와도 가깝습니다.