모로코 마라케시-텐시프트-엘하우즈 소재 애견동반 호텔

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.

Convenient location, spacious room, friendly staff, nice environment, good breakfast, balcony with a view

It is a really nice and closest to main market in Marrakesh. Definitely its cheap hostel so dont expect much but if you are a solo traveller than it a good place

Alles was in orde, jammer dat in de kamers de gebedsrichting niet word aangegeven. En helaas geen gebedskleed. Voor de rest was alles perfect.

Wonderful hotel with great service from the staff, it felt like they actually care about making your stay great. Room service is around multiple times to replenish items. The best place in my 2 weeks in the country. Beach is right in front, decent gym and heated indoor pool, short walk to the markets. Outdoor pool isn't heated and was a bit cold to swim in Dec. I enjoyed the breakfast, some interesting items like banana jam. Thank you all. 😊

The Riad is absolutely lovely — charming Moroccan design, a peaceful courtyard, and a rooftop terrace perfect for breakfast or winding down. The location is ideal, just a short walk from Jemaa el-Fnaa, yet quiet enough to relax. Our room was spotless, the air-con worked well, and everything felt clean and fresh. Breakfast was generous and tasty, served on the terrace with a relaxed vibe. I’m giving 4 out of 5 for service only because staff didn’t regularly check the rooms. Sometimes essentials like toilet paper or… weren’t restocked unless we asked. The team was friendly, but a little more attention would’ve made it perfect. Overall, it’s a beautiful stay and I’d absolutely recommend it.

Marrarkech의 대부분의 명소까지 도보 거리에 있는 멋진 위치 유대인 지구, Palais Badi, Bab Agnaou에서 10분, La Koutoubia, Le Jardin Secret에서 10-15분 거리에 있습니다. 그러나 우리는 첫날 도착했을 때 Riad를 찾는 길을 잃었습니다. 예약 확인서와 함께 더 명확하고 자세한 지침(지도뿐만 아니라)이 주어지면 도움이 되었을 것입니다. Riad는 매우 깨끗합니다. 직원들은 우리 방을 청소하고 매일 수건을 교체했습니다. 아침 식사는 간단하지만 과도기적이고 맛있었고 제한된 플라스틱 포장은 매우 환경 친화적이었습니다. 전반적으로 우리는 우리의 체류를 즐겼고 마라케시 Riad 경험을 찾는 사람을 확실히 추천합니다.

This raid hotel is beautiful landscape, the reception ladies are lovely and helpful. But one of the bar restaurant staff seems only like to talk with Arab or French speaking customers. He was very annoying first thing I asked him about menu when I was waiting for my room to be ready at the bar, he totally forgot my request he was talking with 2 French guests, second day he shouted me out when I was take a photo due to I didn’t know the place was a terrace for a guest room which was no sign or gate closed, I was feeling I m so uncomfortable and unwelcome. Anyway, the room is fine but the service is definitely not 5 stars

Didn’t know much about the Riad’s in Morocco but after the stay I understood the culture more. We arrived at night and couldn’t find the Riad for a while some locals helped us locate it through the alleyways (They did demand tips but we didn’t have enough small cash yet) It was scarier walking through the alleyways than it seemed but quite a chaotic main road. The inside was lovely couldn’t tell too much on arrival but the next day you could see the beautiful interior. Clean and accommodating. The host was friendly and recommend lots to do. The breakfast wasn’t for me but my friend enjoyed it

Don’t be shocked when you’re taken to a cheap back office beside the portal of the hotel after you arrived. It’s here where the check-in and check-out and all the guest related issues are handled. After you’re cleared you’re lead through a luxuriously decorated hall that seems to have been designed to be the reception of a five star hotel. The actual purpose of it was never revealed. The service was acceptable at best. One had the impression the personal was hiding from the guests. That said the hotel has marvelous premisses and the suites are decorated tastefully. The pool is too cold!