툴룸 리조트 검색

'I honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived. Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality. Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury. We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal. On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous. Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort.'

'I can’t say enough wonderful things about Hilton Tulum Riviera Maya! Everything has been absolutely perfect—the breathtaking nature, the abundance of wildlife, and the top-notch food and drinks. This is the kind of place we could happily return to again and again.'

'칸쿤 지역으로의 여섯 번째 여행, 첫 번째 숙박 - 멋진 경험. 훌륭하고 세심한 직원. 아름다운 해변과 암초. 스노클링은 좋았습니다 - 아름다운 물고기, 외부 암초에서 다시 자라는 산호. 음식 품질은 기대했던 것보다 좋았습니다. 점심은 저녁 식사가 가까운 2위인 가장 좋은 선택인 것 같습니다. 거북이의 산란과 부화에 대한 관심에 감사드립니다. 전문가가 밤마다 와서 보호 구역을 명확하게 표시하여 보호하도록 했습니다. 다이브 샵은 훌륭했습니다. 지느러미가 물집을 문지르지 않도록 양말 한 켤레가 필요했습니다. 그들은 나를 위해 밤새 주문했습니다. 레스토랑 직원은 사랑스럽습니다. 객실 승무원은 훌륭합니다 - 수건 예술을 좋아했습니다! ! 돌아올 것이다!!'

'This hotel is great value for money in terms of all you can eat and the price. The hotel does feel too overcrowded there are so many sun beds on the beach that it takes away from the beach. The hotel did not warn about seaweed before arrival and it was very 50/50 in terms of staff friendliness'

'Family of four (including 2 teens) stayed at the Conrad in room 3307 for one week. We had an ocean-view, 2 Queen room and opted for the Ceiba Club. The room was one of the better-sized and laid-out rooms we have enjoyed on vacation. The facilities were fantastic and we enjoyed the activities offered throughout our time here. The gym was never busy and the daily activities we found to be accessible. The bay in front offered very good snorkeling with several large reefs that held many schools of interesting fish. We also saw rays of various sizes out there too, which was exciting. Beach chairs were always available, which was a surprise, as we read that it could be problematic. Food and drink at the Ceiba Club were worth the extra cost. We lived out that the first several days that the resort wasn't busy, so Ceiba offered à la carte food from the restaurants. We also benefited from Hilton Gold status, so we were able to rotate two of our family through the amazing breakfast buffet at Arbolea. We had dinners at Marakea (Mediterranean) and Autor (Michelin Mexican restaurant). Both were good, but Autor stood out. Would return for sure.'

'훌륭한 호텔, 기대 이상으로, 전체 호텔은 열대의 작은 삼림 공원이며 매우 아름답습니다. 집사 서비스는 무적이지만 식당 서비스는 평균입니다. 호텔 옆에 X'Caret Park에 대한 전용 출입구가 있습니다 (로비에는 보트로 갈 수있는 전용 인공 운하가 있습니다). 무료로 식사를 위해 해변 식당으로 절반의 수익을 내고 공원에 들어가는 것이 매우 편리합니다. 음식은 괜찮습니다 (모든 포함 호텔이 너무 높지는 않습니다). 호텔은 매우 넓기 때문에 다양한 지점까지 골프 셔틀 버스가 있습니다. 정원에는 모든 종류의 야생 동물이 있습니다. 원숭이들은 우리 방의 발코니로 직접 올라가서 그들과 가까이 접촉했습니다. 물론 그들은 다른 뱀, 사슴, 도마뱀 등도 보았습니다. 객실은 완비되어 있으며 침대는 매우 편안합니다. 중국 식당에서 오징어의 메인 코스는 맛 있으며 주문됩니다. 해변은 약간 가난하지만 재미있는 점이 너무 많고 안뜰 자체에는 미니 마야 유적지가 있기 때문에 전반적인 경험에 영향을 미치지 않습니다.'

'온 가족이 이용하기에 적합하며 환경도 매우 좋지만 비수기에 오시는 것을 적극 추천합니다. 성수기에는 해변에서 장소를 찾는 것이 불가능합니다. 화장실은 모두 아주 멀리 떨어져 있습니다. 셔틀을 오가는 ”5 분”자동차가 기다릴 수 없습니다. 그것은 모두 혼자이며 주차장은 당신이 사는 곳에서 멀리 떨어져 있습니다. 일품 요리(뷔페 제외) 저녁 식사는 전혀 예약되지 않았고 하루 없이 3박을 했습니다.'