GHL Hotel Lago Titicaca 후기

Hotel Lago Titicaca needs some serious renovations to claim they are a 5 star hotel. Service at the front desk was not too friendly and the restaurant seemed to follow behind which might require looking at the entire team. They have a property that is capable of being truly remarkable but ownership and management just don’t know how to make that happen. Very sad.

Nice lake view and good location away from downtown. There was loud music/ performance at night (before 11pm) tho

普諾這個地方好一些的酒店選擇確實不多，這個酒店實在太太太太太臟了，換了3個房間，床單和被子都是臟的，最後穿着衣服睡的，然後最可怕的是第一個327房間床居然是壞的，浴巾都是黑色的，329房間更可怕，床單和被子都是黑色的臟兮兮的東西，338房間是家庭房3個床，但是房間不是湖景，房間有噪音！具體每個人怎麼選擇全靠您自己吧！反正我要求就是乾淨安靜

環境一流，房間太小，設施比較陳舊，早餐不錯，有無麩質餐。

環境優美，可以讓前台幫忙叫車租車，到鎮上10-15索

非常滿意 早餐不錯

洗澡水很小

全南美最好

Our stay at this advertised “five-star” hotel was filled with disappointments, particularly with the accommodations and the lack of accountability from the management. While there were some redeeming qualities, such as the excellent staff who were eager to please (Leslie and Franz at the front desk, Lucio the bellman, Hugo the restaurant waiter, housekeeping ladies, etc) and the tasty and tastefully presented food at the restaurant, the overall experience fell far below expectations. This place is reminiscent of a 1970s/80s hotel with dated interiors and furniture and stained carpeting, and does not merit more than 3 stars in my opinion and based on our experience. On our Peru tour, we had previously stayed in truly 5-star properties such as Inka Del Tambo (Marriott) in Urubamba and Inkaterra Machu Picchu (Aguas Calientes) and Inkaterra La Casona (Cusco) - superb properties all, and it was hugely disappointing that GHL Lago Titicaca advertised itself as 5-star and took my money accordingly! Even after our travel agent followed up on our behalf, there was zero management accountability; instead they pretty much called me a liar for highlighting the gross deficiencies at the property even after I presented photographic evidence. Room Experience: The issues with our accommodations began immediately upon arrival. The first two rooms we were allotted were uncomfortably hot, with no adequate climate control. Despite the hotel’s attempt to remedy the situation by providing a portable fan, it did little to mitigate the oppressive heat. After raising our concerns, we were moved to what seemed like more acceptable rooms. Initially, we thought this would finally offer some relief, but later, we discovered a blood stain on the bedroom curtain, hair on the supposedly clean bedsheets, and crumpled floor carpeting. This was a frustrating end to what had already been a challenging process, leaving us feeling increasingly dissatisfied and questioning the hotel’s standards of cleanliness and comfort. Customer Service and Accountability: Compounding the issues with the rooms was the hotel management’s complete refusal to take responsibility for the problems we raised. Rather than acknowledging and addressing the valid concerns we brought to their attention, the management dismissed them entirely and even implied that we, as customers, were being unreasonable. This lack of accountability was deeply disappointing and turned what could have been a moment to rectify the situation into a display of poor professionalism. Restaurant Experience: The hotel restaurant offered a rare bright spot in an otherwise lackluster stay. While service was slow and the waitstaff rarely checked on us, the food itself was outstanding. Every dish was visually appealing and delicious, showcasing a clear attention to detail and culinary expertise. We thoroughly enjoyed the meals and appreciated the high quality of the dining experience, though the delays in service made it harder to f

Staying at GHL Titicaca was a memorable experience, mainly because of its stunning location on the shores of Lake Titicaca. The hotel itself is built with a rustic, yet modern aesthetic, offering guests a serene escape. The overall atmosphere is calm, making it a perfect retreat after a long day of exploring the nearby attractions. The expansive views of the lake are absolutely breathtaking, and the property's architecture blends well with the natural surroundings. LOCATION: The hotel's location is one of its strongest points. Situated directly on the edge of Lake Titicaca, it offers unparalleled views of the lake, especially at sunrise and sunset. It's also fairly close to the city center, making it easy to access nearby shops, restaurants, and local attractions. However, it’s a bit isolated, so if you want to explore the area, you’ll need to rely on a car or taxi. DINE + DRINK: The dining experience at GHL Titicaca is quite good, with a mix of Peruvian and international dishes. The restaurant has a lovely ambiance, and the staff is attentive. Breakfast is well-reviewed, offering a variety of fresh options. The choice of drinks are decent, and the hotel’s bar offers a cozy spot to relax, with mindblowing views. ROOM: We stayed in Room 200, which was a SUITE room, so this review is based on that; SIZE: Spacious enough for 2 adults and simple baggage; VIEW: Million dollar views of the magical lake; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM:Good sized bathroom with a Stand-in shower; TOILETRIES: good quality toiletries FACILITIES: The hotel offers a solid range of facilities, including a spa, a fitness center, and an outdoor terrace with sweeping views of the lake. SERVICE: Friendly staff that cared for all our needs with a smile and made us feel pampered and well taken care of. Special Shout-out to PAUL at the bar and ANASTASIO and JOHANN at the restaurant for hosting us wonderfully! HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is good! Big Smart TV(one each in the living room and bed room) dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment in multiple languages

It was a wonderful place, people there is so kind, the Peruvian food I had in the Uros Restaurant was delicious, special shout up to Chef Jose Maquina that described perfectly the ingredients and preparation, thanks to the GHL Lago Team, see you soon!

Stayed for two nights in order to see and visit Lake Titicaca. Check in process smooth. Room was a decent size. View over the lake was fantastic though the old windows could be noisy when the wind blew in a certain direction. Bed comfortable but the bath tub was tiny! No USB ports. Breakfast was very good and staff very attentive. The hotel was quiet when we stayed and was quite soulless. On occasions the looped music was off putting around the bar and we struggled to get drinks - had to go a couple of times to reception before getting served. I guess at busier times there may well be more staff on. The location and position above the lake is fabulous with panoramic views of the lake, Uros floating islands and the town of Puno. Overall a great place to stay when visiting the lake but the hotel is looking a bit dated.

This is a very very comfortable hotel, I have seen comments about its age but really it's an excellent option. The bar and restaurant are great, with professional staff and a wonderful menu. Front desk is superb, linens and bedding are really first class. Only one thing which is an easy fix: the billiard table (very tight pockets, cues in good condition) is not level. It could be improved in a few minutes. I mentioned it to the staff so let's hope that all who enjoy the game will benefit from the attention.

I was visiting with my family, it was an unforgettable experience since reception Kasandra and Lesly were very kind to give me an upgrade to a suite, in the restaurant Johan recommended delicious dishes and Paul at the bar prepared us the best pisco sour. The view of the lake, the sunset and sunrise are beautiful and the reception team very friendly and attentive to our requests.