리리뷰어Great customer service. Rick was friendly, funny and helpful.
Had a good sleep on the beds.
Evening social hour, snacks,& refreshments were nice.
Breakfast quiche was delicious! Very nice breakfast served,& view of water, awesome!
I have two suggestions that would make my rating a 5.
The floors in our room were dirty enough to make my sisters new, clean, white socks black.
The tv remote fell behind the dresser/ refrigerator console. When I slid it away from the wall to retrieve the remote, it was pretty dirty back there.
Shower may have been clean, but maybe due to the brown grout, appeared dirty. We were questioning the cleanliness, after seeing my sister’s socks,& chose not to use the shower .😬
As a suggestion, putting some type of reflective tape, paint or lighting at the different step elevations . ( my 83 yr old brother in law missed the step, leading to our parked car, and fell, getting pretty banged up).
Overall, despite the negative observations, we enjoyed our stay, the location,& would stay here again.
리리뷰어The staff at Comfort Suites were helpful and friendly. The room was clean, the bed was very comfortable and I loved that there was a separate lounge area. Breakfast was also included and there was a decent range of food. I would definitely stay again and would highly recommend
리리뷰어It was our first time staying at the Renaissance Historic Downtown Hotel. As we pulled in, we were Approached by the valet, who was very polite and kind. We walked into the lobby side door in immediately. There was a very pleasant and refreshing smell throughout the hotel. We immediately began to notice the decor which was very unique and impressive. As we approached the front desk to check in, the receptionist who was a young man, was very prompt and polite, and willing to share information about the area. As we went up to our room, we couldn’t help but notice the beautiful decor as well as how clean the environment was. I have been in the commercial cleaning business for over 30 years and pay attention to detail. As we opened our room, we were very impressed once again with how clean the room was and how nice the room was. To sum up this, my wife has put this on her list as her top favorite thus far and we have visited over 12 times. Thank you so much for making my wife’s 58th birthday. We had a wonderful experience
리리뷰어Will definitely be back! Staff was very friendly and helpful, breakfast was good and location was perfect! Love how you can just open your door and see/hear the ocean! Loved watching the sunrise from the balcony!
리리뷰어The reception was friendly and informative. Housekeeper was nice. She asked if we needed our room refreshed. The location to St George Street wasn't too far of a walk. Just under a mile to cross the St John's River to reach Saint George street.
JJon eissWe stayed in room 9. It’s a strange small layout. The sitting/living room was too small for the big screen TV ,so we stayed in the bedroom wich had its own TV. The bed was great, very comfy. The bathroom is about the size of an RV bathroom. The toilet is very low. Folks with bad knees or issues standing will have problems getting upThere is
리리뷰어First I am going to star saying that I feel sad I am going back home today. The hospitality of the hotel and the service was above and beyond fantastic. The staff was sooo nice and efficient staring from management to the breakfast guy always with a smile . The entire team was great . Hotel’s location is perfect , you can walk to the old city and is safe at night. Rooms were clean and everyday housekeeping service with new towels and soap . I recommend this hotel 100% no doubts every time I come back to st Augustine I will make my home Hotel las Villas 1565. 🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻
리리뷰어우리가 도착했을 때 제공된 방은 100% 준비되지 않았습니다. 광고 된 방은 냉장고를 위치에서 꺼내고 문은 한동안 새고 있던 물을 모으는 수건 위에 열려있었습니다. 민트. 물에 젖은 엉망을 청소하고 냉장을 다시 제자리에 가져와 문제를 신속하게 대응했습니다. 냉장고는 다시 꽂았지만 결국 지난 3일 동안 누수가 시작되었습니다. 높은 습도가 있었을 수 있으므로 방은 축축한 느낌이 들었습니다.