리리뷰어Very nice hotel and stay. Just a few things that kept me from giving it 5 stars. First was the desk chair. It wasn't completely functional. The adjustment lever would get stuck if you tried to use it, so you were stuck with the chair in the current settings. Second was the coffee. For some reason, they only had 1 regular coffee and 3 decaffeinated coffees. Third, the hotel didn't clean the room on the second day. I was hoping they would provide additional coffee, sugars, and creamers, but they didn't come by at all.
Everything else was outstanding. I loved the room I was in. The studio had a couch with a large swivel TV. The kitchen had everything I needed, and the bathroom was clean, bright, and modern. The complimentary breakfast had a lot of hot options, which was great.
리리뷰어After booking reservations online, I arrived at the hotel and was checked in for my 3day/2night grief vacation. The next morning, I received notification from my bank with three pending transactions from the hotel for double the charges. I quickly went down to the front desk to get clarification on why. I was informed that they were not sure why I was charged but assured me that it was corrected in their system and the cost would only be be what I booked online. I explained to the clerk that my money was being held in PENDING transactions which means I have no money available to spend for food and gas. They quickly apologized and gave me a discount but it still didn’t change the fact that my money was still pending. I drove back home with the assurance the clerk cancelled the double transactions. I contacted my bank and I had to wait three days for everything to clear. This trip was suppose to be relaxing and soul searching yet I was stressed and depressed.
KKeile charlesI can't say this enough. The staff is phenomenal. We had the same housekeeper over our 8 days, and Katrina was so caring and patient. She was genuinely interested in making sure my family had wat we needed. If I could change one thing, it would be.. adding meat to breakfast. The one thing I hoped for every day was bacon or sausage links, and that just wasn't there, but everything else was so delicious. I loved the variety of waffles. I hope we can enjoy the pool next time as well. I would absolutely stay here again and recommend this hotel as well. Thank you to all the employees we had the pleasure of meeting.
리리뷰어Subject: Concern Regarding Bottled Water Charges
Dear Team,
As a frequent business traveler, I have stayed at many hotels over the past three years. However, this is the first time I have encountered a hotel that charges for the two bottled waters provided in the room. I was surprised to see a charge of USD 6 per bottle (excluding tax), which I find difficult to understand.
While the bottles did have labels, I would not have consumed them had I known they were priced this high. I believe such practices are out of step with the current trend in hotel services, where complimentary water is typically provided to guests.
Small issues like this can unfortunately damage the overall image of the hotel. I hope this feedback is taken seriously, and that the bottled water charges will be waived accordingly.
This experience will make me more cautious when staying at BONVOY hotels in the future.
Sincerely,
리리뷰어The room is showing age, mildew on the bathroom and bedroom ceiling. The floors were not very clean; however, the linen, and towels were clean. For one night it was fine; however, I won’t return.
리리뷰어주변에 많은 상점과 쇼핑이 있는 편리한 장소. 우리는 4인 가족이 있었습니다. 더블 베드룸. 방과 호텔은 정말 낡았습니다. 방 청결도는 평범했고 천장을 따라 많은 얼룩, 녹 및 곰팡이가 있었습니다. 침대는 편안했습니다. 시트는 느껴지고 깨끗해 보였습니다. 방의 모든 것이 작동했습니다. 9시에 끝나는 무료 유럽식 아침 식사. 와플, 계란, 베이글, 머핀, 주스 및 커피. 직원은별로 친절하지 않았지만 우리가 2 개를 요청했지만 여분의 수건을 제공했습니다. 인도인이 소유한 것 같지만 확실하지 않습니다. 다시 거기에 머물 계획인지 확실하지 않습니다.
夏夏日的鸡蛋花마이애미에서 돌아오는 길에 이 호텔에 묵기로 했습니다. 가격 대비 성능 비율은 여전히 상대적으로 높습니다. 하룻밤 쉬는 호텔로 아침에 미트 로프, 소시지, 스크램블 에그 (중국인의 맛이 아님)로 아침 식사를하는 것이 좋으며 크레페를 만들 수 있습니다. . 11월말이라 날씨가 조금 추웠기 때문에 로비 근처 본관에 묵었습니다. 본관의 에어컨은 싱글 컨트롤이 아니었습니다. 중앙에어컨에 더운 바람이 나오지 않는데도 잠을 자기엔 조금 쌀쌀해요! 나는 방의 따뜻함을 좋아합니다. 추위가 두려우신 분들은 2층(옆 2층) 방을 선택하셔야 합니다. 에어컨 소리가 좀 시끄럽긴 하지만 얼어붙는 것 보다는 낫습니다.