23생생 리뷰
시스이, 나라의 럭셔리 컬렉션 호텔
나라|동대사 남대문까지 거리: 0.36km
This is a beautiful property, but service is not up to standard. This is reflected in their 2.5/5 rating on Bonvoy. Some examples: - hotel entrance is almost impossible to find and sign is laughably small. Concierge talked to our driver in the street and we still missed the entrance. - check-in is slow and cumbersome, literally 20-25 minutes, when 5-10 would suffice. Am dreading the check-out. - asked concierge for Nara restaurant suggestions. Got deer in the headlights look and asked about our priorities and told us everything was closed. Asked for Kyoto suggestions; similar useless response. - in-room dining is limited, so we ordered some food delivery via Uber Eats. Asked front desk to accept our delivery (not bring it to our room, just accept it for us). We were told it wasn’t possible with no explanation (I guess they think making these deliveries more of a hassle will increase room service revenue - it will also increase customer inconvenience). Night desk clerk was not friendly or pleasant to deal with. Room service prices are also astronomical with tiny portions. - asked for foam pillows. Feather pillows were causing allergic reaction. Answer was no, they are all in use. - there are literally almost no places to sit, while waiting for a taxi. Is a bench so hard? - finished breakfast. Some kind of film crew shows up (10:30am); everyone tip-toeing around them. Paying guests being inconvenienced trying to come and go. - “Luxury” service is all about anticipating guest needs and helping them. One very bright spot was Evisa. She saw our taxi driver seeming confused, ran down the driveway and outside to translate and help us, without being asked. She was helpful with a very positive attitude. She could teach the rest of the staff excellent customer service.
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