Barceló Palmeraie Oasis Resort 후기

숙소 답변: Dear Guest,Thank you for your review.We are thrilled to hear that your time with us was enjoyable.We regret to hear about the inconvenience caused by the phone in your room. It is important for us that all amenities function correctly for the comfort of our guests.We are delighted that you found our culinary offerings and service to be to your liking. Our Ambiance Bar and Oliveraie restaurant are indeed popular amenities among our guests for the variety and quality of food and drinks they provide.Nonetheless, it is particularly gratifying to receive your praise for Salma, reflecting the dedication of our staff to guest satisfaction. Moreover, we hope you were able to enjoy the tranquility of our garden views from your accommodation.We hope to welcome you again in the future. Best regards,FADDANI Sara, Guest Experience Manager

숙소 답변: Dear Hamza,Thank you for taking the time to share your feedback.We sincerely regret that your experience fell short in some areas. The comfort of our guests is our utmost priority, and we are truly sorry about the issues you encountered with the accommodation arrangements. Our team strives to address such situations promptly, and we apologize that the solutions provided during your stay were not satisfactory. Our reception staff is available around the clock to ensure guest comfort and resolve any concerns immediately.Nonetheless, we are delighted that you appreciated our prime setting. The hotel's strategic position offers convenient access to the city's attractions while maintaining a serene atmosphere within our verdant grounds.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,FADDANI Sara, Guest Experience Manager

숙소 답변: Dear Guest, Thank you for sharing your opinion following your recent stay.We are deeply concerned about your experience at Barceló Palmeraie. Your comments about our facilities, cleanliness standards, location, and service have been shared with our management team for thorough review and necessary actions. As a luxury establishment, we take pride in maintaining high standards across all aspects of our operations.We would appreciate the opportunity to discuss your experience in detail. Please contact our guest relations team directly so we can better understand your concerns and work toward making things right.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,FADDANI Sara, Guest Experience Manager

숙소 답변: Dear Amine,Thank you for taking the time to review your recent stay at our hotel.We are sorry to hear about the unpleasant odor you experienced in your room and regret any inconvenience this may have caused. Our team is committed to maintaining high standards of cleanliness and comfort in our accommodations. Furthermore, we apologize for the confusion regarding the reservation details. We strive to ensure accuracy in all our guest information and appreciate your patience as we address these concerns. Additionally, we deeply regret that our customer service did not meet your expectations. We aim to provide prompt and attentive service to all our guests and we are sorry that the solutions provided during the stay were not satisfactory.Please rest assured that your comments are important to us and we take them seriously as part of our continuous commitment to improving our guest experience.We hope to be able to welcome you back for an improved stay.Kind regards,Karroum Hafssa, Guest Experience Agent

숙소 답변: Cher Client, Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes navrés des désagréments rencontrés près de la piscine et restons vigilants pour assurer la tranquillité de nos clients.Nous sommes ravis que l'accueil et le professionnalisme de notre équipe aient contribué à rendre votre expérience excellente.Nous espérons vous recevoir à nouveau pour un séjour plus réussi.Cordialement,ABOU ELAIBADA Omar, Guest Experience Agent

숙소 답변: 親愛的賓客您好！感謝您選擇我們酒店並留下反饋我們很高興您對酒店的環境感到滿意，並享受了我們的早餐。我們的餐飲團隊致力於為客人提供新鮮美味的餐點，您對麪包和果汁的讚賞對我們而言意義重大。我們也非常感激您稱讚我們員工的態度和服務。在您離店時遺失重要物品的情況下，我們能夠及時協助您找回並確保您順利離開是我們職責所在。客人的安全和滿意始終是我們的首要任務。 衷心期待您的再次光臨，我們將為您奉上更好的住宿體驗，祝您生活愉快！Ait Bouihia Imane, Guest Experience Agent

숙소 답변: 親愛的賓客您好！感謝您選擇我們酒店並留下反饋！我們很高興您對巴塞羅帕爾梅萊酒店的入住體驗給予了積極的評價。儘管我們的酒店通常為客人提供包括礦泉水在內的各種飲品，以及房間內的日常用品，您提到的關於水和梳子的問題我們已注意到。為了確保我們的服務能夠滿足所有客人的需求，我們將對此進行關注和改進。我們很高興您對我們的服務和酒店環境感到滿意。巴塞羅帕爾梅萊酒店一直致力於為每位賓客提供高品質的住宿體驗。最後，對於您在中餐廳享用的麪條大加讚賞，我們感到十分高興。我們的餐廳以提供美味的國際美食而自豪，包括您所提及的精彩的中式美食。 衷心期待您的再次光臨，我們將為您奉上更好的住宿體驗，祝您生活愉快！Lara Khattabi, Guest Experience Agent

숙소 답변: Chère Berra,Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre Barceló Palmeraie.Nous sommes enchantés que vous ayez passé un agréable séjour parmi nous.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. Cordialement,Hajar Sobhi, Guest Experience Agent

숙소 답변: Cher hôte,Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre Barceló Palmeraie.Nous sommes ravis que vous ayez apprécié le charme de notre établissement ainsi que le professionnalisme de notre équipe.Merci pour vos gentilles paroles.Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,Lara Khattabi, Guest Experience Agent

숙소 답변: 尊敬的賓客，您好！非常感謝您能在百忙之中給我們留下寶貴的建議！ 我們注意到您提到酒店的名稱已更新為Barceló Palmeraie，確實如您所述，我們的酒店已經進行了品牌更新。關於您提到的聯繫電話問題，我們將會核實並確保攜程上的訊息保持最新和準確。在接下來的工作中我們會多加留意工作細節，真誠期待您的再次光臨！祝您天天好心情！Aida Maaroufi, Guest Experience Manager