소피아 럭셔리 호텔

'It is a very beautiful hotel inside out. What does not make this hotel great is the poor service of at least two sections of the hotel from my personal experience. Number one disappointment is the Beauty Salon. I made an appointment for meniscus at 16:30 on September 22. I showed up on time only to be told by the receptionist that the appointment is at 16:45. I told her that is not true and in fact I confirmed it with her twice. It was apparent that someone cut into the line and from our conversation I know she knew it as well. Yet, she was lying through her teeth that is totally beyond me. The worst was yet to come, I was told when I came down again at 16:45, I had to wait for another 20 minutes. That is the end of the story. Second incident is at the “well known” restaurant Mediterra. To make a long story shot, the Greek style calamari I ordered looked as well as tasted like burned wood log. To the main course “beef cheeks” the only thing I could think about it is what I once tasted on a Lufthansa flight business class section is 10 times better. Other than that I had a very pleasant stay and the receptionists are extremely friendly and helpful. I should also add the location of the hotel is very convenient and has easy access to all the main attractions.'

'Hotel was with good location, the room was quite basic. Good pool & sauna area. Service attitude not the best and the breakfast room was quite messy and not cleaned also small. I can recommend this for a few nights stay in Sofia.'

'호텔은 깨끗하고 깔끔하며 조용합니다. 직원들은 친절하고 도움이 됩니다. 위치가 좋고 관광 명소와 레스토랑과 가깝습니다. 식사 장소를 찾고 기념품을 구입하는 것이 쉽습니다. 호텔은 건강 수업을 제공합니다. 우리는 레스토랑에서 식사를 했고 음식은 맛있습니다.'

'Great stay, hotel was was really premium and fantastic service from the staff Breakfast and room service was high quality Pool, Sauna and gym were all really great and felt luxurious, the pool especially was very relaxing Location is a little far from the centre but quick metro ride close by or hotel was great at organising taxis Would highly recommend!!!'

'Good service and kind staffs , let me enjoy great time in sofia . Love it and will visit again if come to Sofia'

'Nice garden which they have for breakfast area. But the staff this time wasn't that great at the restaurant.'

'The hotel is located in the heart of the town. It took us some time to find the entrance to the hotel because of reconstruction process that is going on near the hotel. Parking area being very small was fully occupied, therefore we had to search for public parking area. The room was a little bit dark and one mirror element (part of wall decoration) was broken. Cleanness in the room and in the hallway leave much to be desired. Breakfast was very good: well organised, good service with good variety of food.'

'Hotel Anel in Sofia boasts spacious rooms and a central location, but the service leaves much to be desired. Staff often come across as indifferent, with reports of unresponsiveness and rude behavior. Issues like delayed room readiness, poor cleaning standards, and inconsistent amenities detract from the 5-star experience. Improvements in customer care are needed'

'나쁘지 않습니다, 그것은 생활 지역에 위치한 지역 랜드 마크입니다. 바는 매우 유명합니다. 단정한 정장 차림으로 옷을 갈아입는 사람들이 있습니다. 패션 공간은 꽤 넓습니다.'

'The room is super huge and the hotel is at good location within walking distance to all major attractions. But the hotel looks tired and the hair dryer is useless.'