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The Renaissance was a wonderful place to stay! I came for a work training and every staff member was exceptional! Henry working the Starbucks coffee counter was always such a joy in the morning and was AMAZING with how many of us there was! I will definitely come back next time I’m in Indy!

Let's start with the positives: Jason, the hotel manager, was efficient and effective in resolving an issue regarding room rate and extending our reservation. We were staying within a group block for a baseball team. This gentleman understands exceptional customer service. The included breakfast and servers were very good. Though the breakfast was the same everyday, it did offer several hot options: eggs, sausage, and breakfast potatoes. The severs went above and beyond -- please be sure to tip them appropriately. Plenty of parking available around hotel and within 10 minutes of plenty of fun restaurants, though hotel itself is in a business park area. Now for the negatives: Rooms are in need of updating. Carpet was dingy and sticky in places. Most of our group wore flip flops around their rooms. Besides Jason (and one other lovely female front desk agent), most other hotel staff here were very subpar and not willing to work with guests. I have read other negative reviews regarding Damion, and I would have to agree (I believe he is the sales manager). He and other front desk staff were not helpful or accommodating in any regard. They probably should not be in the hospitality industry. So if you need hotel with good customer service either ask for Jason or avoid staying here.

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I use this property frequently and have never had a bad experience; staff is always so very friendly and helpful, the rooms are always clean and pretty well put together I maybe bias but I do love the Marriott experience

훌륭한 직원, 좋은 방, 훌륭한 손님! 이것은 내가 경험 한 최고의 호텔 경험입니다. 특히 깨끗하고 신선한 숙박 시설. 내부 / 외부 수영장과 훌륭한 피트니스 공간이 있습니다. 폭동에서 멀리 떨어져 있으므로 교통 수단을 갖는 것이 좋습니다. 저를 믿으십시오. 나는 많은 리뷰를 쓰지 않았지만이 호텔은 5 성급이라고 생각합니다!