마카티 인피니티 풀 호텔

'1. Great service as always, hotel accommodated our early check in; we had an accident on the eve of new year and they were very responsive and checked on us regularly; brought us all the items we needed despite full occupancy, it did take some time so you can improve on adjusting manpower during busy times; something to improve on is the pet policy - while you do allow pets, I would not necessarily call the facility pet friendly as our furry friend really is just allowed inside the room and cannot walk around freely. We had to transfer rooms wothin the stay as we booked a different room within the stay and it toom sometime for the room to be ready during the transfer and they allowed us a late checkout because of this. 2. Room feedback - hair dryer units are difficult to use, I hope you revert back to automatic (my mom who is a senior cannot keep pressing the handle for continuous blow drying and we had to ask for a different hair dryer); the hot water was not very hot. 3. My biggest dissappointment was the heated pool. I always choose to go to this hotel because of this amenity, I stayed 4 nights and the pool heater was under maintenance the entire time so no heated pool. Not to mention it was the busiest season of the year and you should have anticipated this and done your maintenance outside of this period. You should also post this in your website so guests are aware. 4. This is always my beef with Discovery Primea and has not been improved on, in fact, it has deteriorated. Breakfats buffet is not good, limited selection; salad greens were wilted; tapa was tough, no orange juice; we had to go to Manila Peninsula the last day lf our stay as we were tired of the breakfast fare on our 4th morning. 5. Gym - sauna facility: It is weird that they don’t keep your sauna on, you need to wait 30 mins so they canturn on the heat. Shower facility in the gym is also complicated, the fact that you need to post instructions on how to use a shower is not good. Shower ameneties (conditioner and shower gel) were empty in the containers, had to go out to ask for assistance and even then there was no immediate items on hand. Had to go to room to finish the shower.'

'방은 매우 깨끗했고 사진과 일치했습니다. 집주인이 매우 친절하고 위치가 매우 편리합니다.'

'on my 1st day I enjoy the stay however I never see the agent on the day of my arrival and we only talk directly in viber . But then I received a violations because access card is non transferable and shareable so every time you have guest coming you need to pick them up at the lobby . but that`s my struggle been busy with my daughter bday event and I Violated the house rules of the hotel. But the end of 2 days stay I unable to to rest after getting the paper and talk to all the officer . I`m thankful that one of the PMO office assisted me and send email for waiver .On the bathroom the sink and bowl toilet bowl is very old they have shampoo and body wash but no tooth paste and brush or slippers . AC is old type model and because of that the AC water drip on the floor which cause damage the floor. The agent assigned to my booking is difficult to get in touched and delayed reply. I was not inform there`s bigger pool that require one day reservation because during our stay it`s been raining due to typhoon / habagat hoping that adult can able to swim on deep big pool. There`s indoor pool for kids. No play room for kids . I`ve learned my lesson . I will Still recommend this place .'

'저희는 오후 3시 30분에 체크인을 하려고 도착했는데, 꽤 오랫동안 줄을 서 있었습니다. 결국 저희 방은 아직 준비되지 않은 상태였습니다. 그들은 체크인이 2시로 되어 있었지만 방이 준비될 때까지 기다리라고 했습니다. 우리는 이에 대해 보너스, 칭찬 또는 사과를 받지 못했습니다. 우리도 다른 관광객들처럼 가방 위에 앉아 있었습니다. 그런데 여기가 우리를 객실로 안내해주지 않고, 가방도 객실로 옮겨주지 않은 유일한 호텔이에요. 유일하게 좋은 점은 수영장이 좋다는 것입니다.'