Milton was an absolute helpful hotel employee he was very knowledgeable about all the fees and accommodations that they offered and was able to provide me a great experience so much that I extended my stay
When we arrived at our first room, we did a walk through. We found the air in the room musty and unpleasant. The toilet was unclean. We immediately went to ask the hotel receptionist for another room or to have someone come and clean it. We were given a second room. The second room had a burned out lamp, with a melted plastic globe, and a non-functioning phone. Once again, we asked the hotel receptionist to send someone to replace the lamp and to connect a working telephone. We got a third room. The third room was cleaner, better smelling, and the phone and lamps were working ok. There was a leaking faucet in the tub, but we were fine with that. I was glad the hotel receptionist was helpful in getting us cleaner room, with better working devices. Sadly, the next day, I asked for an office area where I could use a computer and internet, and they said the computer was not working.
We stayed at Home2Suite during our last trip to Houston but it was the one at Pearland. We arrived at this one late in the night and the staff at the front desk was very friendly. However once we entered the lift, we were welcomed with a strong greasy smell. The hall way had rug that was clean but obviously old.
The major concern was the room which had a hole in the ceiling inside the toilet dripping water all over the floor. The AC also wasn’t working well that even at 19 degrees Celsius, was still warm. Initial complain to the staff was met with no vacant room, that they were fully booked. We managed for the first three days because we were outdoors most of the time. The room was later changed to a more comfortable one.
The other thing was the swimming pool. My kids really wanted to swim during our stay but the staff mentioned that some handle to the pool was broken and that it was closed.
The breakfast was also good but with little varieties to choose from.
Hotel was clean but expect to walk in thru security gate. If you want good security this is the place to be. Staff was really nice! Smell of smoke is prevalent, it is a poker club after all.
Fairfield Inn & Suites Houston Westchase offers top-notch services and amenities, ensuring guests experience utmost comfort. Remain linked during your visit by utilizing the complimentary internet access available.Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible.For minor or impromptu requirements, the convenience stores can promptly cater to them without the necessity of stepping out from the hotel.The hotel is completely smoke-free. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service and air conditioning. Expand your in-room entertainment choices with various amenities, such as cable TV offered in certain accommodations. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator and a coffee or tea maker.It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and towels for your convenience. Begin your day on a delightful note with a scrumptious complimentary breakfast, consistently served at Fairfield Inn & Suites Houston Westchase. Fairfield Inn & Suites Houston Westchase provides a superb assortment of leisure amenities for guests to enjoy. Treat and spoil yourself by taking a trip to hot tub. Begin your holiday perfectly by taking a plunge into the swimming pool. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.
AAbrahamGood place ! I like it is comfortable and nice the girl in front desk very kind.
Este Lugar es muy bonito tiene buena localización es muy limpio, los cuartos tienen muy buen tamaño, la única situación es que la tina no sellaba bien y se escapaba el agua pero es un muy buen lugar ninguna queja en cuanto a servicio.