When we arrived at our first room, we did a walk through. We found the air in the room musty and unpleasant. The toilet was unclean. We immediately went to ask the hotel receptionist for another room or to have someone come and clean it. We were given a second room. The second room had a burned out lamp, with a melted plastic globe, and a non-functioning phone. Once again, we asked the hotel receptionist to send someone to replace the lamp and to connect a working telephone. We got a third room. The third room was cleaner, better smelling, and the phone and lamps were working ok. There was a leaking faucet in the tub, but we were fine with that. I was glad the hotel receptionist was helpful in getting us cleaner room, with better working devices. Sadly, the next day, I asked for an office area where I could use a computer and internet, and they said the computer was not working.
We stayed at Home2Suite during our last trip to Houston but it was the one at Pearland. We arrived at this one late in the night and the staff at the front desk was very friendly. However once we entered the lift, we were welcomed with a strong greasy smell. The hall way had rug that was clean but obviously old.
The major concern was the room which had a hole in the ceiling inside the toilet dripping water all over the floor. The AC also wasn’t working well that even at 19 degrees Celsius, was still warm. Initial complain to the staff was met with no vacant room, that they were fully booked. We managed for the first three days because we were outdoors most of the time. The room was later changed to a more comfortable one.
The other thing was the swimming pool. My kids really wanted to swim during our stay but the staff mentioned that some handle to the pool was broken and that it was closed.
The breakfast was also good but with little varieties to choose from.
아주 좋음
리뷰 108개
8.8/10
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EUR94
1박당
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원하는 옵션별 호텔
조식 제공하는 휴스턴 호텔트윈룸 있는 휴스턴 호텔더블 침대 있는 휴스턴 호텔수영장 있는 휴스턴 호텔무료 취소 가능한 휴스턴 호텔
우리는 3 박 동안 머물렀고 뷔페 아침 식사가 포함 된 주차장이있었습니다. 아침 식사 환경이 매우 좋고 음식이 좋습니다. 세탁 2.5 칼, 건조 2.5 칼. 야외 수영장이 있습니다. 커피와 온수는 24 시간 제공됩니다. 이 객실은 소파 베드가있는 성인 3 명을 수면 할 수 있습니다. 유일한 나쁜 점은 청소가 없다는 것입니다. 우리는 다음날 물었다. 그들은 이틀에 한 번 청소했지만 다음날 청소하지 않았다고 말했습니다. 프론트 데스크에서 환불을 신청하기 위해 플랫폼에 직접 연락하도록 요청했습니다. 왜 이런 저급 오류가 있는지 모르겠습니다.
Good place ! I like it is comfortable and nice the girl in front desk very kind.
Este Lugar es muy bonito tiene buena localización es muy limpio, los cuartos tienen muy buen tamaño, la única situación es que la tina no sellaba bien y se escapaba el agua pero es un muy buen lugar ninguna queja en cuanto a servicio.
Hotel was clean but expect to walk in thru security gate. If you want good security this is the place to be. Staff was really nice! Smell of smoke is prevalent, it is a poker club after all.
I booked this hotel with breakfast together but when I check in, front desk said no record about booking with breakfast and asked me to call the agent to call back the hotel for confirmation even when I showed the booking letter with full booking information. I felt I’m not welcome and told her this is their job to clarify instead of me. Anyway, she issued me the breakfast vouchers even not willing to. And the next morning there is an envelope with breakfast vouchers inside left under my door. I felt they are very careless on doing things.
Others hotel facilities and stuffs are good!
좋음
리뷰 48개
7.9/10
객실요금 최저가
EUR84
1박당
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웨스트체이스 호텔 더 보기
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7.9/10
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TTaKori나는 나의 체재를 좋아했다. 11시에 체크아웃했는데 같은 날 다시 체크인을 하고 있습니다. 😊
리리뷰어Milton was an absolute helpful hotel employee he was very knowledgeable about all the fees and accommodations that they offered and was able to provide me a great experience so much that I extended my stay