인기 휴스턴 웨스트체이스 호텔

When we arrived at our first room, we did a walk through. We found the air in the room musty and unpleasant. The toilet was unclean. We immediately went to ask the hotel receptionist for another room or to have someone come and clean it. We were given a second room. The second room had a burned out lamp, with a melted plastic globe, and a non-functioning phone. Once again, we asked the hotel receptionist to send someone to replace the lamp and to connect a working telephone. We got a third room. The third room was cleaner, better smelling, and the phone and lamps were working ok. There was a leaking faucet in the tub, but we were fine with that. I was glad the hotel receptionist was helpful in getting us cleaner room, with better working devices. Sadly, the next day, I asked for an office area where I could use a computer and internet, and they said the computer was not working.

新裝修的酒店，乾淨衞生，唯一不滿意的就是，不管你住幾晚，衹給兩瓶迷你版礦泉水，問了前台説，要麼用希爾頓積分兑換，要麼去健身房接水，要麼花錢買。但是保潔員很好，特地給我了好幾瓶礦泉水。

We stayed at Home2Suite during our last trip to Houston but it was the one at Pearland. We arrived at this one late in the night and the staff at the front desk was very friendly. However once we entered the lift, we were welcomed with a strong greasy smell. The hall way had rug that was clean but obviously old. The major concern was the room which had a hole in the ceiling inside the toilet dripping water all over the floor. The AC also wasn’t working well that even at 19 degrees Celsius, was still warm. Initial complain to the staff was met with no vacant room, that they were fully booked. We managed for the first three days because we were outdoors most of the time. The room was later changed to a more comfortable one. The other thing was the swimming pool. My kids really wanted to swim during our stay but the staff mentioned that some handle to the pool was broken and that it was closed. The breakfast was also good but with little varieties to choose from.

아침 음식이 너무 맛있었어요. 제가 다녔던 호텔중에 음식 맛 NO. 5 안에 들어서 다시 방문하고 싶네요. 다들 방문해서 먹어보세요.

I observe location is key, when it comes to hotel, no matter the brand or hotel name, the location determines the luxurious settings

우리는 3 박 동안 머물렀고 뷔페 아침 식사가 포함 된 주차장이있었습니다. 아침 식사 환경이 매우 좋고 음식이 좋습니다. 세탁 2.5 칼, 건조 2.5 칼. 야외 수영장이 있습니다. 커피와 온수는 24 시간 제공됩니다. 이 객실은 소파 베드가있는 성인 3 명을 수면 할 수 있습니다. 유일한 나쁜 점은 청소가 없다는 것입니다. 우리는 다음날 물었다. 그들은 이틀에 한 번 청소했지만 다음날 청소하지 않았다고 말했습니다. 프론트 데스크에서 환불을 신청하기 위해 플랫폼에 직접 연락하도록 요청했습니다. 왜 이런 저급 오류가 있는지 모르겠습니다.

幫朋友訂的酒店，離機場很近，進出機場方便，房間超大，環境整潔！

Good place ! I like it is comfortable and nice the girl in front desk very kind. Este Lugar es muy bonito tiene buena localización es muy limpio, los cuartos tienen muy buen tamaño, la única situación es que la tina no sellaba bien y se escapaba el agua pero es un muy buen lugar ninguna queja en cuanto a servicio.

Hotel was clean but expect to walk in thru security gate. If you want good security this is the place to be. Staff was really nice! Smell of smoke is prevalent, it is a poker club after all.

I booked this hotel with breakfast together but when I check in, front desk said no record about booking with breakfast and asked me to call the agent to call back the hotel for confirmation even when I showed the booking letter with full booking information. I felt I’m not welcome and told her this is their job to clarify instead of me. Anyway, she issued me the breakfast vouchers even not willing to. And the next morning there is an envelope with breakfast vouchers inside left under my door. I felt they are very careless on doing things. Others hotel facilities and stuffs are good!