Hello, my name is Kimberly Grable and I am a Travel Advisor. I was in Louisville, Kentucky for a baseball tournament that was at Spalding University. I travel at least three weekends a month for either business or family events. With me on this trip was my daughter who is 12 yrs old. We stayed in a non-smoking two queen bed room. Upon checking in we walked in to see the front desk lady leaned over the counter on her personal cellphone. The lobby area was just a few tables and chairs used for breakfast and then a few chairs by the TV. It wasn't very inviting as everything was crowded and in one area. Nothing like the website shows. I processed to check in and was told a completely different amount than my email from when I reserved the room. That lady didn't say a word just walked away and another lady came to take care of it. After showing my emails, which she said was a receipt from something else (even thought it showed the name of the hotel and dates) I got charged the current rate not the rate on my email. I asked about my discounts and was told that you couldn't use discounts since I was a reward member. I asked about my travel agent information and she said yes it was reserved by Magical Vacation but that doesn't matter!!! Very unprofessional and rude from both Front Desk ladies, and when I asked for the business card of the manager she stated here I'll give you mine and the managers, I'm the front desk manager!!!! Both names on the card was Shannon. We received our room keys and room number 423 and got on the elevator to go to the room. Entering the room it had a musky smell and you could tell it wasn't recently cleaned. The room was plain and no decorations but two pictures. The bathroom was ok, no blow dryer like stated on website and the cleanness of the tub was half done ( you could see the ring mark and there was hair on the shower curtain. The room had a small TV, microwave, and refrigerator. We could not use the thermostat due to it being broken, and the main unit made loud noises when turned on. The one bed had hair on it and sheets didn't look or smell clean. Both beds was very uncomfortable and you could feel the springs in them. You could hear every little noise from the hallway and outside, not a quite hotel. The breakfast was nothing like stated on the website!!! There was just a few choices and no fruit besides apples. An older lady was working the breakfast area and made rude comments to many guests like if you aren't going to eat it don't take it, or that's not how you do it!!! Very unprofessional and uncalled for. I noticed at least 6 guests walk away with no breakfast and complaining about it. There was a younger lady named Izzy who did show respect and asked how our stay was and thanks for coming but that was it. I have to say that this stay was one of the worse Hampton Inn's that I've been at. I definitely will not be staying here again. Yes it is by Interstate 65 but hard to get to and leave from. I hope this review
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