We stayed in a Karoo cottage for 2 nights. I had previously stayed (9 years ago) and was disappointed with my experience this time round in comparison. Starting with the good things - the animals and reserve itself were fantastic! Could not fault the length of the game drives, the knowledge of the safari leaders or the quality of service in that respect. We also opted to do a quad bike safari, which was a truly unforgettable and fantastic experience! Notwithstanding this, there were a few issues which we think could be improved: 1. While we understand Aquila is a business and needs to make money, we were shocked to find that no drinks were included (aside from juice and water at breakfast, and a single complimentary beverage on evening game drives). At lunch, dinner and throughout the day guests were required to pay for bottled water to keep hydrated. We paid a lot of money to stay 2 nights in a Karoo cottage so were disappointed that things like water, Coca Cola and locally produced wine were not included in the price. 2. The whole format has become more family friendly and at some points this detracted from the luxury experience expected for the price paid. Buffet food options seemed geared up to children’s needs/preferences and the pool area was often incredibly loud with screaming, shouting and splashing. Our first game drive was completed ruined by sitting next to a couple with a toddler and small baby dot 3 hours. The constant squealing and crying was not the luxury safari experience advertised by Aquila and, more importantly, we were extremely concerned for the baby’s welfare given the jolting of the safari jeep. Not a suitable experience for little ones. 3. A few days prior to our arrival I emailed Aquila indicating that I have a severe food allergy and asked whether this was going to be OK with the buffet food. I never received a response. 4. Our Karoo Cottage itself was nice but a bit dated. We expected something more modern (I.e., bathroom and furniture) for the money paid. Our outdoor area was covered in debris and animal droppings, making it largely unusable. While we appreciate Aquila is a game reserve, things like this could be resolved by housekeeping to give guests better value for money. Overall, we had a good time at Aquila. But we would not recommend or return as we didn't feel the whole price (including the basic refreshments we had to pay for) was worth the money we paid.
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