리리뷰어“호텔 5성급, 5점 만점에 5점”
2025년 5월 3일 체크인 시, 컨시어지 서비스도 없고 벨보이도 없었습니다.
체크인 대기 중 짐과 물품들이 방치되어 있었고 아무도 신경 써주지 않았습니다.
배정된 방은 매우 멀리 떨어져 있었고, 방에 들어가 보니 에어컨이 제대로 작동하지 않아 방이 너무 더웠습니다. TV 모니터에는 투숙객 이름이 잘못 입력되어 있었고, 슬리퍼도 제공되지 않았습니다. 하우스키핑에 두 번이나 전화했지만 15분 후에야 겨우 왔습니다.
샤워기 수압이 약해서 뜨거운 물만 나왔고, 온수나 냉수 중 어느 쪽으로 설정해도 찬물이 나오지 않았습니다.
결론:
호텔 서비스와 시설이 제대로 운영되지 않았고, 객실 점유율이 낮음에도 불구하고 5성급 호텔 서비스에 걸맞은 서비스를 제공하려는 의지가 전혀 없어 보였습니다.
호텔 건물 및 시설 외관은 고급스럽고 좋았습니다.
CChrysaWe booked 3 rooms forv6 pax. I am very pleased with the rooms and service.
Breakfast was good and varieties. Unfortunately, on the 6th day, I found a medium fly or bee in the vegetables. I showed to the staff serving foid but no response from them.
I was quite pleased when I entered the hotel. Unfortunately, I had lots of trauma with 4 cats jumping and appearing suddenly running across everywhere. One cat even keeps meowing at the door at night until I have to call the reception to take it away.
They should cage the cat or house them far fro. The front rather than let them run wild causing traumatic experience.
I would not want to stay at Sandalwood in future.
SSusi PEverything was great clean rooms, nice facilities, and the pools were awesome. This was my fourth time staying at Sangria, and I always enjoy it.
The view is beautiful, and the hot water pool or jacuzzi is a great bonus.
Definitely recommend
익익명 사용자The hotel close to Lembang Park Zoo, not much facilities but the hotel provide good service, though the breakfast can be improved much with such price for the room
MMarijan MartinjašZanimljiv koncept smještaja, no ipak fali još dosta da bude lijepo i uredno.
Kupaona je siromašna, nema ni umivaonika, već samo tuš i wc školjka u istom prostoru.
Također, nema niti ormara. Personal je jako ljubazan i simpatičan.
익익명 사용자It was our second time and it worse. The tent had holes so we asked for tapes to cover it — to avoid leak if it rains. The blanket was ragged, pillows are smelly. Good thing that night wasn’t rainy bcos in the morning it was raining and we suddenly had a pool inside our tent. Our first time we got free upgrade to luxury tent and it was good. We were so surprised that the superior tent we got was that bad.
AAries JonathanPlease just be careful before booking this hotel. I'm not sure what's wrong here. The type of the room is not the same as the real one. it gets swapped with other room types.
so better ask the property 1st before you book. Breakfast is nice. not many options but it's good. location a bit far from the city and challenging. The room was good.
overall okay.