Xishan Hot Spring Hotel

• 環境氛圍好：大堂挑高設計很氣派。温泉區多個不同功能的泡池，露天星空泡池尤其受歡迎，晚上邊泡温泉邊看星星，浪漫又治癒。 • 温泉體驗佳：温泉池種類豐富，有水果池、藏葯池等，温泉水質好。 • 餐飲豐富：自助餐廳種類繁多，有現切的三文魚、烤羊排、大螃蟹等，還有女生最愛的哈根達斯隨便吃，夜宵還有粥，麻辣燙，能滿足不同客人的口味需求。 • 親子設施完善：有藍鸚鵡小童樂園，面積大，裏面有垂直滑梯、攀爬網、模擬城市等多種遊樂設施，孩子喜歡玩的在這裏都能找到，是親子家庭的寶藏地。 • 服務貼心：客房管家服務周到，會提前電話聯繫客人，瞭解具體情況，幫忙準備尺碼合適的拖鞋和温泉衣，包括小朋友的也能安排到位，讓客人感受到無微不至的關懷。

從辦理入住時就感受到了工作人員的熱情，都是從客人的角度考慮問題，特別暖心，入住房間後管家也特別貼心，把注意事項和自助餐時間都再三叮囑，給更換了不合適的衣服，晚上還問了礦泉水夠不夠喝，總之能想到的都想到了，非常感謝所有工作人員的熱心付出！

The resort is located right outside a metro station, it’s very convenient to reach. It is a giant recreational hotel, so everything one needs for the weekend is there : hot springs, food in buffet, games, nice vibe… when we arrive at the hotel, pyjamas are waiting for us on the bed, and literally everyone is wearing pyjama during the entire stay. So fun, so comfortable. Small inconvenient is it is so big and so crowded during holiday, avoid the peak times.

There was a traffic jam of 10 minutes upon arrival at the hotel as many cars stop to drop off passengers at the entrance of hotel lobby. At the reception, there was a kid who kept playing with strap of the standee while grandparent and mother were talking to the receptionist. The standee dropped but the guardians did little to tell the kid that she should not play about with the standee, to avoid getting hurt. The bedroom is large and spacious with elegant touch of decor but the toilet needs to be dated as there are some cracks on its wall. The breakfast was OK but could have been better. The coffee machine were spurting hot steam suddenly that it took me in surprise as I was afraid the hot water will suddenly splash on me. There was no staff attending nearby as everyone was busy cleaning, serving and broadcasting. There were some adult and kids openly coughing to the food on the counter, which is rather unhygienic. Small kids were running around or dropping food everywhere with adults not seemingly minding them. Some adults were seen picking on their nose or rubbing their feet while eating. For the hot spring, it was too crowded with people at the pool and everywhere else, where people need to queue for a long time. There were kids jumping at the fish area where some fish passed on, parents didn't bother to mind the kids as they were on their phone. Staff had trouble controlling the crowds. Again safety issues should be seen to it. It would be good to see more prominent signs to remind the adults to mind their kids at all time, instead of looking at their handphone. The concierge was helpful with the luggages.