바(Bar)가 있는 프리토리아 호텔 예약

Room was great but service a bit and miss. Called butler and housekeeping to change Aircon settings but no reply Portions in restaurant are large so don't order too much

이 부티크 호텔은 뛰어난 고객 서비스를 제공했습니다. 객실은 큽니다. 나는 벽난로 앞에서 아침 식사를 제공 받았다. 이것은 멋진 경험 이었기 때문에 다시 여기에 머물 것입니다.

Great experience. Wonderful staff at reception , doning room ,bar and parking . The staff cleaning the rooms make a lot of noise, knock on the door early in the morning and were not very polite. They need to be inducted in customer service.

속도는 비즈니스 및 식품 매장 근처에 중앙에 있습니다. 그들과 함께 식사를 하거나 도보 거리에 여러 레스토랑을 선택할 수 있습니다. 안전한 주차 공간이 있으며 객실은 편안하고 깨끗합니다. 빠른 WIFI가 있습니다. 직원들은 친절하고 매우 도움이됩니다.

Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.

도착했을 때 서비스는 훌륭했습니다. 생일을 축하하러 갔기 때문에 케이크와 과일, 견과류 플래터에 놀랐습니다. ANEW HOTEL에 감사드립니다. 리셉션에서 샴페인 한 잔을 잊지 않고 생일을 즐겼습니다.

Best location in Pretoria for safety, good food and the hotel staff were brilliant. Safe car parking, top class restaurants and best value for the money.

An absolutely stunning place!! The best stay we have had!! Breakfast and dinner included. The food was outstanding and a lot couldn’t finish every meal. They are friendly and helpful we had royalty treatment! 100% recommend to stay here. The room was amazing, the temperature was comfortable for this cold weather and the VIEW was spectacular !!!!! The Lodge is also safe to go for a nice run or nature walk.

It's a very good hotel. However the road to the parking is very narrow. If you are not a good driver you can scratch the car.

Staff were really great. Hotel is in excellent location. Had a room far from the lift so no noise from people in the hallway. Excellent service