오크우드 호텔 & 레지던스 방콕 후기

숙소 답변: Dear Moloko,Thank you so much for your truly wonderful review! We are delighted to hear that you had a great experience and that our hotel lives up to the Oakwood brand name.We also appreciate your honest comments regarding the road noise and the breakfast selection. It's great to hear that you enjoyed the delicious Thai food options we offer.We are so pleased that you see our hotel as a great value for exploring Bangkok. Your feedback is invaluable as it helps us to continuously improve our guest experience.We look forward to welcoming you back to Oakwood Hotel & Residence Bangkok again soon!Sincerely,RudrojitHotel Manager

숙소 답변: Diqiurenxiaohuangren 님께, 10/10이라는 완벽한 후기와 두 번째 투숙을 선택해 주셔서 진심으로 감사드립니다! 고객님의 변함없는 성원은 저희에게 큰 힘이 됩니다. 편안한 숙박과 다양한 조식을 즐기셨다는 말씀을 듣고 정말 기쁩니다. 다만, 이번에는 객실 샤워 시설이 다소 불편하셨다는 점에 대해 유감스럽게 생각합니다. 불편을 끼쳐드려 죄송합니다. 모든 고객님께 최상의 경험을 제공하기 위해 이 문제를 반드시 해결하겠습니다. 고객님의 소중한 의견을 소중히 여기며, 다음 방문에도 다시 찾아주시기를 기대합니다! 감사합니다. Rudrojit 호텔 매니저

숙소 답변: Dear Ethan runner,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your honest comments, as they help us to continuously improve our services.We note your comments regarding our location. While we understand that location preferences can vary, we aim to provide a convenient base for many of our guests, with easy access to public transport, and proximity to the historic Bangkok districts of Sathorn and Chinatown. We regret our location did not fully meet your expectations.We are truly sorry to hear about the issue with the bathroom smell. Please accept our sincerest apologies for this unpleasant experience. This is certainly not the standard we uphold, and we have alerted our housekeeping and maintenance teams to investigate the matter thoroughly and take corrective action to ensure it does not recur.Your comfort and satisfaction are our top priorities, and we are committed to providing a clean and pleasant environment for all our guests.We hope that despite these issues, you were able to enjoy other aspects of your stay. We would be grateful for another opportunity to provide you with a more positive experience in the future.Sincerely,RudrojitHotel Manager

숙소 답변: Dear patituci,Thank you for choosing to stay with us and for taking the time to share your experience. We are delighted to hear that you had a positive stay despite your late arrival.We are so pleased that our Front Desk team was able to provide a warm and welcoming arrival experience for you after what must have been a long, tiring day. Our team is dedicated to providing excellent service at all hours, and your kind words are a great source of encouragement for them.It's also wonderful to know that our location was so convenient for your travel plans; we are glad that we could contribute to a smooth and hassle-free start to your day.Thank you once again for your feedback. We hope to have the pleasure of welcoming you back on your next visit to Bangkok.Warm regards,RudrojitHotel Manager

숙소 답변: Dear Valued Guest,Thank you for your comprehensive and detailed review of your recent stay with us. We truly appreciate you taking the time to share your feedback, as it is invaluable in helping us to improve our services and facilities.We are delighted to hear that you had a positive experience with our friendly associates and our convenient location close to the subway and pier. It's also great to know that you enjoyed the shower and the excellent quality of our in-room appliances.However, we are very concerned and sincerely apologize for the multiple issues you encountered, which are certainly not up to our standards. We are truly sorry to hear about the rough bedding, the average cleanliness, and the salty drinking water. We have immediately shared this feedback with our housekeeping and quality control teams to investigate these issues and ensure they are rectified.We also regret the inconvenience caused by the poor soundproofing. We understand these design aspects may not suit all guests, and we will take your comments into consideration for future improvements. We are especially sorry for the issue with the bathtub's shower head, including its design and the leak. Our maintenance team has been alerted to address this immediately. Do note that bedroom slippers are available on request at the Front Desk.We are committed to providing a comfortable and flawless experience for all our guests, and we are grateful for your honest assessment. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved and more comfortable stay.Sincerely,RudrojitHotel Manager

숙소 답변: Dear Valued Guest,Thank you for choosing us as the preferred option for accommodation while in Bangkok and taking the time to share your stay experience. We are absolutely thrilled to receive your wonderful review!It truly warms our hearts to know that you enjoyed every aspect of your experience with us. Our team strives to create memorable and exceptional stays for all our guests, and your feedback confirms we're on the right track. We hope to have the pleasure of welcoming you back to the Oakwood Hotel & Residence Bangkok in the near future for another exceptional experience.Thank you again for your wonderful feedback.Warm regards,RudrojitHotel Manager

숙소 답변: Dear Rubytiantian,Thank you for choosing Oakwood Hotel & Residence Bangkok for your stay and taking the time to share your experience. We are delighted that you found the hotel environment clean and bright and also that you loved our location.We hope to have the pleasure of welcoming you back to the Oakwood Hotel & Residence Bangkok in the near future.Warm regards,RudrojitHotel Manager

숙소 답변: Dear 초코우유조아Thank you for choosing us as the preferred option for accommodation while in Bangkok and taking the time to share your stay experience. We are absolutely thrilled to receive your perfect 10 review!It truly warms our hearts to know that you enjoyed every aspect of your experience with us. Our team strives to create memorable and exceptional stays for all our guests, and your feedback confirms we're on the right track. We hope to have the pleasure of welcoming you back to the Oakwood Hotel & Residence Bangkok in the near future for another exceptional experience.Thank you again for your wonderful feedback.Warm regards,RudrojitHotel Manager

숙소 답변: Dear SUNGJOON,Thank you for your review. We are truly concerned and sincerely apologize for your disappointing experience with our breakfast and the condition and cleanliness of your room.This is certainly not the standard we strive for, and we are genuinely distressed to learn that we fell so far short of your expectations in these key areas. We are immediately addressing your feedback with our food and beverage team to improve the quality of our breakfast, and with our housekeeping team to ensure a more thorough and consistent cleaning of our rooms.Your comments are invaluable as we work to improve our guest experience. We deeply regret that we failed to provide you with a satisfactory stay.Sincerely,RudrojitHotel Manager

숙소 답변: 친애하는 손님, 따뜻한 인사드립니다!방콕에 머무는 동안 저희를 선호하는 숙박 옵션으로 선택해 주셔서 감사합니다. 저희 시설과 서비스를 좋아해 주셔서 기쁩니다. 귀중한 피드백을 주셔서 감사드리며 불편을 끼쳐드려 사과드리며, 필요한 조치를 취하고 있음을 알려드립니다. 다음에 방콕을 방문하실 때 다시 환영해 주시길 바랍니다. 감사합니다. 좋은 하루 보내세요. 따뜻한 인사를 전합니다. Kaustubh Sur General Manager

숙소 답변: 친애하는 손님, 오크우드 호텔 & 레지던스 방콕에서 따뜻한 인사를 드립니다! 시간을 내어 리뷰를 남겨주셔서 감사합니다. 제기된 우려 사항에 대해 저희는 차오프라야 강 반경 300m 이내, 사판탁신 BTS에서 100m, 차이나타운에서 차로 10분, 아시아티크 및 ICON에서 10분 거리에 매우 좋은 위치에 있다는 점을 알려드리고 싶습니다. 시암 몰(SIAM Mall) 및 기타 여러 관광명소와 가깝습니다. 호텔은 미슐랭 스타 등급을 받은 수많은 음식점으로 둘러싸여 있습니다. 검토 결과 귀하께서 수쿰빗 지역에 있는 저희 숙소 중 한 곳에 머물기를 원하셨고 급한 동안 실수로 저희 숙소를 예약하셨다는 사실을 제외하고는 매우 편안하게 체크인 및 체크아웃 절차를 진행하신 것으로 확인되었습니다. 객실은 깨끗했고 F&B 서비스도 잘 제공되었으며 체크아웃 시 불만 사항이 없었습니다. 그러나 우리는 귀하의 피드백을 소중히 여기며 이에 대해 필요한 조치가 취해지고 있음을 확신합니다. 다음에 방콕을 방문하실 때 강 근처에 머무실 계획이라면 다시 뵙기를 기대합니다. 감사합니다. 즐거운 하루 보내세요. 감사합니다. Kaustubh SurGeneral Manager

숙소 답변: 친애하는 손님, 따뜻한 인사드립니다!방콕에 있는 동안 저희를 선호하는 숙박 옵션으로 선택해 주셔서 감사합니다. 저희 시설과 서비스를 좋아해 주셔서 기쁩니다. 귀중한 피드백에 감사드리며, 다음에 방콕을 방문하실 때 다시 환영해 주시길 바랍니다. 감사합니다. 좋은 하루 보내세요. 따뜻한 인사를 전합니다. Kaustubh Sur General Manager

숙소 답변: Dear Guest,Warm Greetings!We thank you for choosing us as the preferred option for accommodation while in Bangkok. We are glad to know that you liked our facility and services. We thank you for your valuable feedback and look forward to welcoming you again upon your next visit to Bangkok.Thank you and have a great day ahead,With Warm Regards,Kaustubh SurGeneral Manager

숙소 답변: Lesterino님께, 방콕 여행 중 저희 호텔을 선택해 주시고 소중한 시간을 내어 숙박 경험을 공유해 주셔서 감사합니다. 10/10점이라는 훌륭한 후기를 남겨주셔서 정말 기쁩니다! 저희 호텔에서의 모든 경험을 만족하셨다는 말씀에 진심으로 감사드립니다. 저희 팀은 모든 고객님께 기억에 남고 특별한 경험을 선사하기 위해 최선을 다하고 있으며, 고객님의 소중한 후기는 저희가 올바른 방향으로 나아가고 있음을 보여줍니다. 가까운 시일 내에 Oakwood Hotel & Residence Bangkok에서 다시 만나 뵙기를 바라며, 또 다른 특별한 경험을 선사해 드리겠습니다. 다시 한번 좋은 후기를 남겨주셔서 감사합니다. 감사합니다. Rudrojit 호텔 매니저