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Great service. Parking was kind of far. The pool was were nice and the beach was nice. The food was expensive and not really that great. There's a little restaurant on the beach. Adjacent to the hotel that has very good food. Very reasonable there's a lot of interesting stuff around there. Nightlife singers. It's interesting place walk around

Skeletal staff but some tried to truly do more than their best and with a smile. I slipped on the floor and regardless of how I slipped I was blamed. The front office heard me ask for help ( I was so embarrassed on the ground asking for help) no staff came until a guest having a snack jumped up to help me and said that they were so unresponsive and I was in the state of shock. I then asked for Ice and it was the guest who helped. The worse was while they front office agent knew I was in dire need she still continue to check in guests without even showing me it mattered that I was down on the ground w an ankle that snapped. Shortly after I was taken to my room and then I had to personally call for someone to conduct immediate therapy in which I payed for. The following day I was able to think things through after being in shock then called the front office to ask for the manager and the repose was she is BUSY. I then said okay “ can you pls tell her to pls call me to find out details.” Their response “ She is Busy yet again” I then followed up and at that point stated why would it have to be me to pin her down knowing there was an accident on the premise “ she then started to argue w me” I then said can you pls at least come to my room and have a properly conversation with me since I can’t move and have my leg elevated she still refused and said let me call the ambulance on you then I said don’t you think you should check on me first then started to switch gears and state I was flustered in which at that time I was but made it clear I just wanted someone yo help me since I was in pain. Ended up having to go down and when I said you do know that when a customer begs for your help you should at least care enough then I said that the customer as a saying is right especially if she fell and was injured. She then said NO that’s not true customers are never really right. I was in shock then she proceeded to grudge the left me in the front office instead of pacyfing the situation she made it worse. Also I was served reheated (yes we asked to reheat as they offered and my food was rotten) that same lady then blamed it on me. I found out that she is related to the owner in which likely made her feel above her customers. As a manager one should always be calm, in tact and not exaggerate infact apologize if someone fell. Then the kicker she told me it was my fault for tripping. Are they in the service history and if so, why make your customer anxious knowing they lost one day of vacation payed time and was bed ridden? They least they can say is A- sorry B- is there anything we can do and C- not blame the customer. Bathroom was pretty smelly and the floor was like a sticky restaurant dirty floor. I’m so sorry to say such but if there wasn’t a fowl attitude from the manager who was never available always in their AC office and frowning with entitlement issues that place has so much potential. Payed for my night BUT CHECKED OUT!

Our expectations were low, but what the f***? We booked the ”Premier Suite” which was described in the website as a room ”with an en-suite toilet and bath with hot & cold rain shower stocked with natural toiletries.” The room was also claimed to be put together ”with a keen eye for detail to appeal to your epicurean taste buds yet a feel not far away from home.” They claim that the room has a ”private balcony with a view of the sea and the lush mountainside.” I don't think that's entirely accurate. . . Going to this place was a great ordeal. To be fair, they were helpful in processing our S-PASS. Unfortunately, we were not informed beforehand that the road going to their place was closed. So we had to circle back and traverse the Pantabangan road. We were delayed for more than 3 hours. We called them and asked if there were any restaurants open nearby their place since we were really hungry and we don't want to stop over causing more delay. They informed us that the restaurant beside their resort was open. We arrived at around 5pm only to find out that the restaurant beside them was closed and does not serve on weekdays. After more than 10 hours of driving, we had to go back to Baler centro to look for food. After 30 minutes of looking for a decent restaurant, we decided to just drive thru Jolibee Baler. That was probably the saddest chickenjoy we've ever tasted. So yeah, we returned to the place to finally rest and freshen up but we found out that the only ”toiletries” they had was a shower gel. So we had to go back again to Baler centro to buy essentials at 9pm. The road btw is very dark since there were no lightposts. It was the worst. We just want to highlight some weird things in the room that doesn't make sense. For one, the toilet smells musty, probably due to the fishport nearby. Another is the TV which does not really have any chanels. The balcony doesnt really give a clear view of the sea since the resort is on the other side of the road across the ocean. Lastly, the ”toiletries” were bit of a scam. We just prayed that the breakfast was good but then again... they served cold bread. We didnt really expect much from this place since the whole country just came from a pandemic. We really wanted to give a good review and look at the brighter side but really, all we remember are the stress from staying at this place. It was horrible. Traumatic. If you can't deliver basic hospitality, might as well close down. Sorry, but we should have just claimed for a refund.

아침에 백만 달러 전망의 옥상 데크. 호텔에서 바라보는 뷰가 너무 멋집니다. 깨끗하고 신선하며 시원한 분위기. 샤칼로하나! 리코드로 해변을 가질 수 있습니다. 매우 사적이며 자연에서 가깝습니다. 바쁜 하루 동안의 보상은 보상을 받았습니다. 그들은 밤에 ”라이브” 밴드를 가지고 있습니다. 새로운 정상을 그 어느 때보 다 정상적으로 만듭니다. 나는 나를 여기로 이끌었던 매끄러운 구불구불한 여행에 감사했습니다. 그들은 무료 아침 식사도 제공합니다.

숙박 시설의 주인은 매우 수용 적이었습니다. 그들은 자신의 추측을 활용하지 않고 대신 더 나은 옵션을 제안 / 제안했습니다. 일반적으로 Baler의 사람들은 기회 주의자가 아니 었습니다. 내가 지출한 돈은 충분히 공평했지만 좀 더 편안한 장소를 원하는 사람들에게는 해변가의 장소를 얻기 위해 조금 더 지출하십시오. 또한 내가 방문한 모든 관광지가 청결이 부족하다는 것을 알았습니다. 저는 지방정부가 이 문제에 대해 뭔가 해야 한다고 생각합니다. 지역 정부가 50페소에 대한 추정치에 대해 환경비를 징수할 경우, 발레르의 모든 관광지(에르미타힐 등 입장료가 있는 다른 지역을 포함)를 포함하는 것이 공정할 수 있을 것이다. 이 기금은 청소기의 유지 보수, 재료 및 급여에 사용됩니다. Baller의 개선을 위해 부패를 제쳐 두십시오. 박물관 입장료가 너무 높다는 것을 추가하고 싶습니다.