An honest and fair review following our stay this week hoping to inform people accurately before making their bookings. For us this was our first family holiday in 6 years. On first appearance the Tivoli is a pristine resort, with welcoming front of house staff and seemingly everything we'd hoped it would be. However, it quickly became apparent, with the lack of glasses at the water station and the long queue at the bar, what was to come. The buffet restaurant was often chaos -at both breakfast and dinner - and was an unrelaxing experience wherebye we were often having to search for clean cutlery or glasses or battle our way through the sheer volume of guests trying to do the same thing - I will note that the waiting staff in the restaurants were trying their best but there were simply too many people at this resort for the communal spaces given. It does not allow for a pleasant family sit down meal that you would expect on holiday. The Salty Bar in particular was not well kept, presentation/cleanliness wise, any time after 1pm and it always felt like you were sitting in a dirty canteen. The food on offer however was generally lovely with lots of fresh salads, cheeses, breads etc but sadly the same every day so very repetitive. Many of the childrens areas seem to be neglected and in much need of some TLC and as such there isn't anything that really caters for children's entertainment outside of the pool areas - granted we didn't make use of the children's kids club but it would be nice to see some games rooms or a playground area not in disrepair. The pool area is reserved from early in the morning by people laying towels out which is definitely not the hotels fault but I did feel they could deter this from happening by placing signs around the pool area or instructing the pool attendants to remove towels from beds clearly not being used. The courtesy train into Alvor is a bonus and the kids loved it. Our room was a great size and very practical for a family of four with a separate sleeping area. Unfortunately, it did not feel overly clean at any point. Again, not the cleaners fault as they clearly had a lot to get through but still not what is expected from a 5* property. Tivoli Alvor has so much potential due to the location and beautiful grounds which has lots of lush greenery but there are some real common themes here that need addressing before it is 5* standard.
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