픽업서비스 시설을 갖춘 모로코 베니 멜랄케니프라 호텔

DISAPPOINTING RESTAURANT AND SERVICE. When you go to a 5* Hotel you expect a minimum standard both in the reception, room, restaurant, service... Hind, receptionist, was very nice to all of us and got everything ready before we arrived. She even gave us a tea as a welcome. Rooms weren't neat as they should: some dirt on the walls and even used cutlery on the terrace. There was also a room sservice tray on the hall that wasn't removed in hours. There was a man smoking on the bar, just waiting for life to go. When it comes to order he hardly understand English, which should be a basic. At the pool there's no way to let someone know you want to order, and when we order ithere wasn't a good reaction. They don't even give you glasses for the beer, you have to drink straight from the bottle, which wasn't cool enough. Then we got to the restaurant and got ABSOLUTELY DISAPPOINTED. First of all, there wasn't a table ready for us, 11 people, nor even polished glasses nor plates. When it comes to order, a man that I suposse is the maitre, didn't get it straight and had to come for a second time telling it was us who said something wrong. A few plates on the menu were not available, which we wanted and where not advertised at the beginning of the dinner. Drinks took a while to come, and about the food... We order two ceasar salads, there was no sauce and the chicken was raw. The man didn't even react to us complaining. Main courses were ok, but we order a steak with champignong sauce and came with pepper sauce, also some tagliatelle with champignongs and chicking. I didn't see any champignon. We hadn't finished and another waiter had to call him while he was quietly smoking on the terrace with a friend. He saw our faces and I complained directly to him, didn't even bother. When on the bar to sign the bill I told him there was a cokoroach and didn't bother. Hotel, views, location and Hind were amazing, the other receptionist couldn't speak ANY English. Worst part comes with the service: not even an apology. Hotel was empty, now I guess why. I don't recommend it at all.

전반적으로 호텔은 굉장했지만 별 다섯 개를 줄 수 없는 몇 가지 기이함이 있었습니다. 장점: 아침 식사는 지역의 멋진 전망과 함께 훌륭했습니다. 호텔에는 패들 보트 대여, 카약 및 여러 수영장을 포함한 여러 활동이 있었습니다. 직원들은 믿을 수 없을 정도로 친절했습니다. 단점: ”따뜻한”으로 광고된 실내 수영장은 얼어붙었습니다. ”킹”침대는 두 쌍둥이가 함께 밀렸습니다. 점심과 저녁 식사는 좋았지 만 가격을 기준으로 기대하는 것은 아닙니다 (놀랍지 않음). 서비스는 매우 친절했지만 모든 것이 예상보다 느렸습니다. 예를 들어 세탁 서비스를 요청했지만 세탁물을 픽업하는 데 2 시간이 걸렸고 청소하는 데 36 시간이 걸렸습니다. 우리는 수건을 요청했지만 30분 후에 두 개를 키웠습니다(우리는 4인 가족입니다). 룸 서비스는 음식 중 일부를 뜨겁고 일부는 따뜻하고 일부는 차갑게 배달했습니다.

Очень классное место, вкусный ужин

DISAPPOINTING RESTAURANT AND SERVICE. When you go to a 5* Hotel you expect a minimum standard both in the reception, room, restaurant, service... Hind, receptionist, was very nice to all of us and got everything ready before we arrived. She even gave us a tea as a welcome. Rooms weren't neat as they should: some dirt on the walls and even used cutlery on the terrace. There was also a room sservice tray on the hall that wasn't removed in hours. There was a man smoking on the bar, just waiting for life to go. When it comes to order he hardly understand English, which should be a basic. At the pool there's no way to let someone know you want to order, and when we order ithere wasn't a good reaction. They don't even give you glasses for the beer, you have to drink straight from the bottle, which wasn't cool enough. Then we got to the restaurant and got ABSOLUTELY DISAPPOINTED. First of all, there wasn't a table ready for us, 11 people, nor even polished glasses nor plates. When it comes to order, a man that I suposse is the maitre, didn't get it straight and had to come for a second time telling it was us who said something wrong. A few plates on the menu were not available, which we wanted and where not advertised at the beginning of the dinner. Drinks took a while to come, and about the food... We order two ceasar salads, there was no sauce and the chicken was raw. The man didn't even react to us complaining. Main courses were ok, but we order a steak with champignong sauce and came with pepper sauce, also some tagliatelle with champignongs and chicking. I didn't see any champignon. We hadn't finished and another waiter had to call him while he was quietly smoking on the terrace with a friend. He saw our faces and I complained directly to him, didn't even bother. When on the bar to sign the bill I told him there was a cokoroach and didn't bother. Hotel, views, location and Hind were amazing, the other receptionist couldn't speak ANY English. Worst part comes with the service: not even an apology. Hotel was empty, now I guess why. I don't recommend it at all.

전반적으로 호텔은 굉장했지만 별 다섯 개를 줄 수 없는 몇 가지 기이함이 있었습니다. 장점: 아침 식사는 지역의 멋진 전망과 함께 훌륭했습니다. 호텔에는 패들 보트 대여, 카약 및 여러 수영장을 포함한 여러 활동이 있었습니다. 직원들은 믿을 수 없을 정도로 친절했습니다. 단점: ”따뜻한”으로 광고된 실내 수영장은 얼어붙었습니다. ”킹”침대는 두 쌍둥이가 함께 밀렸습니다. 점심과 저녁 식사는 좋았지 만 가격을 기준으로 기대하는 것은 아닙니다 (놀랍지 않음). 서비스는 매우 친절했지만 모든 것이 예상보다 느렸습니다. 예를 들어 세탁 서비스를 요청했지만 세탁물을 픽업하는 데 2 시간이 걸렸고 청소하는 데 36 시간이 걸렸습니다. 우리는 수건을 요청했지만 30분 후에 두 개를 키웠습니다(우리는 4인 가족입니다). 룸 서비스는 음식 중 일부를 뜨겁고 일부는 따뜻하고 일부는 차갑게 배달했습니다.

DISAPPOINTING RESTAURANT AND SERVICE. When you go to a 5* Hotel you expect a minimum standard both in the reception, room, restaurant, service... Hind, receptionist, was very nice to all of us and got everything ready before we arrived. She even gave us a tea as a welcome. Rooms weren't neat as they should: some dirt on the walls and even used cutlery on the terrace. There was also a room sservice tray on the hall that wasn't removed in hours. There was a man smoking on the bar, just waiting for life to go. When it comes to order he hardly understand English, which should be a basic. At the pool there's no way to let someone know you want to order, and when we order ithere wasn't a good reaction. They don't even give you glasses for the beer, you have to drink straight from the bottle, which wasn't cool enough. Then we got to the restaurant and got ABSOLUTELY DISAPPOINTED. First of all, there wasn't a table ready for us, 11 people, nor even polished glasses nor plates. When it comes to order, a man that I suposse is the maitre, didn't get it straight and had to come for a second time telling it was us who said something wrong. A few plates on the menu were not available, which we wanted and where not advertised at the beginning of the dinner. Drinks took a while to come, and about the food... We order two ceasar salads, there was no sauce and the chicken was raw. The man didn't even react to us complaining. Main courses were ok, but we order a steak with champignong sauce and came with pepper sauce, also some tagliatelle with champignongs and chicking. I didn't see any champignon. We hadn't finished and another waiter had to call him while he was quietly smoking on the terrace with a friend. He saw our faces and I complained directly to him, didn't even bother. When on the bar to sign the bill I told him there was a cokoroach and didn't bother. Hotel, views, location and Hind were amazing, the other receptionist couldn't speak ANY English. Worst part comes with the service: not even an apology. Hotel was empty, now I guess why. I don't recommend it at all.