2025 최신 호텔 리뷰: 머천트 호텔 후기・검증된 호텔 리뷰 및 생생한 투숙객 평점

Had lunch at The Cloth Ear and was genuinely impressed. The beef pie was absolutely delicious – rich, hearty and full of flavour. Service was excellent, warm and attentive. No surprise it belongs to the Merchant Hotel. A great spot for a relaxed, high quality meal. Highly recommend!!!!

From the moment we arrived here on Tue it was awful From start to finish to the point it was embarrassing We asked to see the manager Shane Hoare Who did not seem to take our concerns seriously Which we have come home to now being very disappointed Really upsetting as it was a special occasion

Our stay in The Merchant Hotel was exceptional! From the moment we arrived we knew it was going to be a special stay! Immediately greeted by welcoming staff with a friendly smile! We arrived early as we had made a reservation for Afternoon Tea. Staff kindly stored our luggage and transferred it to our room while we had afternoon tea. Afternoon tea was fabulous! Service impeccable and all the food was divine. Staff were all so friendly and attentive. It really was the staff that made our experience outstanding. They even brought a beautiful cake to mark my husband's birthday. Afternoon Tea in The Merchant feels like such a luxury experience and it exceeded our expectations! We spent some time in the spa, it was small but not busy at all. Very nice and the views from the roof top hot tub were amazing! Our room was clean, comfortable and had all the necessary facilities needed to have a relaxing and enjoyable stay. The toiletries were gorgeous! We had a wonderful night's sleep! We had drinks in the bar before dinner and they were amazing! Really fabulous choice of cocktails and they were delicious. Staff regularly topped up glasses of water and checked in to make sure we had everything we needed. Even though the bar was busy, staff were always available and very friendly. Dinner was in Berts Jazz Bar. Atmosphere was amazing! Food exceptional and staff outstanding! We had such a lovely meal, faultless! Breakfast the next morning was perfection. Once again, staff were exceptional. Choice of food was great and everything was cooked perfectly! Overall, we had an amazing stay. We had booked an overnight with breakfast and dinner package was very good value for money. We cannot wait to stay again!

I have been going to the merchant for years and it always been amazing, unfortunately on this occasion it was very disappointing. We went to the merchant for a special occasion having been told we couldn’t book we just turned up for a cocktail. I was very rudely told the wait was 30 minutes and directed to the foyer. I asked could we have a drink in the foyer and again rudely told No. 40 minutes passed with other groups seated before us, apparently because they were having good took priority. We were eventually seated and waited 15 minutes for an order to be taken then another 30 minutes for 4 cocktails. There was only one bartender on and no apology at any stage. The service was very poor and not the usual friendly atmosphere - we didn’t stay for another. Hopefully this experience is only a blip in what has always been a great hotel.

We have stayed in the Merchant twice before at the Victorian side of the hotel but this visit had a Deluxe Twin Art Deco room, which was simply amazing. Huge room with two huge double beds, huge living area to relax and a massive bathroom. Our package included dinner in the Great Room. Service was very attentive and we really enjoyed the relaxed ambience. The food was amazing. Fillet steak was one of the best cooked I have had. After our meal we retreated to the Cocktail bar for a few drinks, such a lovely space to end the evening. We have already booked our next stay in August and Cannot wait. Thank you all.