영국 윌트셔 소재 홈스테이

Positives , excellent comfortable room, light breakfast but good quality muesli, pastries, fruit juice and coffee. Battery charging and secure storage for bike. Negatives, instructions for entry not received despite phoning hotel twice and Trip com. Waiting outside for text message!

Pleasantly surprised by this hotel. I was top floor which made all the difference to how settled I felt (it’s my preference). Room was quiet, comfy, and had plenty of space just for me. Would stay again. Only niggle is I wished breakfast started an hour earlier ok the weekend… 7am would’ve been ideal.

Our stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning. The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding. Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience. The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.  The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting. These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments. In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay.

Nice hotel that’s a stone’s throw away from Malmesbury and Tetabury. Stayed in the family room which was cosy & had a huge bathroom. Great service from the reception and waitstaff at breakfast. Highly recommend the Full English breakfast was hearty meal to start the day.