My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
The hotel had a perfect location for the events we had planned. It was busy in the area because of the No Kings Protests but it had no impact on our stay. The hotel staff upgraded our room due to an error on their part and it was fabulous!! The bathroom was amazing and the beds were super comfy.
The hotel was conveniently located right off of the toll road. Our room was extremely clean and smelled amazing! There was good quality shampoo in the bathroom, not your typical cheap hotel shampoo and bar soap. They had dove products! The complimentary breakfast was really good. Muffins, bagels, hot fresh cinnamon rolls, pancakes, and chobani yogurt. The staff were very friendly as well. I would certainly recommend this hotel for anyone looking for an affordable hotel room this is certainly the place. Also conveniently located 25 minutes from Rockwall.
Enjoyed the short stay here, services received was excellent. I loved that it was conveniently located near the airport and there was shuttle to transport to and from hotel, which made it extra convenient and they were on time, once reservations were made. We were pleasantly impressed.
CChristineKReally nice hotel. The things I care most about in a hotel are a quiet room and a good bed. This place was perfect for both of those things. Really quiet and easy to rest. The bedding is clean and well maintained and the beds and pillows are extremely comfortable. The filtered water with bottles is super convenient. Staff were really friendly and accommodating. Would definitely stay here again.
리리뷰어Much better than the last time and I am absolutely grateful that we could work things out and the staff was amazing and the communication has definitely gotten so much better and what a blessing may all are so from my last review till now please exclude that I was disrespectful I wasn’t understanding And they have things going on that they had no control over and I should have been a better person which I was not absolutely amazing staff blessed by God and a heart of gold and I’m thankful that they took my apology for my rudeness of the last review. It was an all God trip this time and that’s the only way I can say it is Love God first and the things that we do wrong he’ll help correct even if we’re stubborn old mules, and I’m just thankful that they forgave me and what a blessed visit it was I’m cleaning this was 100%. They went above and beyond on all levels and just so much more so don’t question when you stay here I never will again they are very forgiving people even when we make mistakes and get misconstrued and I’m grateful for that, I thank God for this visit again and the ability to have a safe place to stay and very caring and loving people All ages  and hearts of gold so the one thing I can say I’ve learned all this before we use our sharp tongues and source to tear somebody down or tear a place down. Remember our wrongs cause no one is perfect even if we have to eat the crow at least do it with learning and understanding that the next time that could actually hurt a business and take away from them and that’s not right beyond lovely people people of God I’m grateful for everything and anything and I can’t say in detail, but I just can’t say enough that treat him like gold. They deserve it. Don’t treat him like crap. We’re all human. Please remember that God gave us a chance to love and cheer people up. Remember, they have good days and bad days too like we do. They deserve respect, honor, and being treated like class not beneath our feet, and these people are way above and honorable and classy, and I’m thankful for them! y’all have a blessed day just remember who you tear down you may not get a second chance to fix it hope and pray that God will let you fix it his way not our way. Thank you to the amazing staff the building and everything I was truly blessed to just be in the presence of y’all and magnificent of being around y’all and your nice building and I thank God for people like you have an absolutely blessed day and trust God with your life you’ll fix what we can’t fix!
HH KBrera이것은 내가 이제까지 가지고있는 최악의 찢어진, 사진은 리조트 나 호텔 같은 것을 속지 않고 있습니다. 이것은 실제 객실 품질에 대해 매우 높은 가격을 부정하는 5 층 모텔 일 가능성이 더 큽니다. 전화선은 죽었다, 나는 서비스를 위해 로비에 걸어 가야했다, 나는이 장소를 평가할 것이다 - 1000 가능하면 위치는 훌륭하지만 품질 주차 제어는 없습니다. 체크인 할 때 모든 사람이 운전하고 손님을위한 전용 해변으로 추정 할 수 있습니다.
내가 어떤 종류의 참고서 # 및 성명서를 요청할 시간을 내서 체크 아웃 시간과이 결여 후 성명서를 확인하라는 요청을 받았습니다.
솔직함의 찢어진 나는 추가 시간과 내가 사용하지 않은 부대용 혐의에 대해 매우 우려하고 있었고 어떤 증거와 인쇄 성명서를 요청할 때 그들은 나를 쫓아 내기 위해 보안을 호출합니다. 내 전화가 바뀌었기 때문에 카메라 온 디멘션
KKoos1007호텔은 (~150) 넓은 객실로 주방, 냉장고 및 간이 주방이 있어도 좋습니다. 그러나 캐시와 냄비와 프라이팬은 보이지 않습니다.
아침 식사를 보지 마십시오. 리셉션에 쿠키와 함께 커피 한 잔을 서 있기 때문입니다. ...
공항 셔틀 24/7이 있지만 북쪽의 다른 10 개 호텔과 결합됩니다. 잘못된 것이 있으면 30 분 이상 기다리는 것은 아무것도 아닙니다. 어쨌든 기다리고있는 호텔에 전화하십시오. 모든 날개를 따라 왕복 여행이 준비되면 호텔까지 약 20 분이 걸립니다. 나는 개인적으로 그것을 가져 갔다. 그것은 밴드의 가방에서 호텔에 1.5 시간 ....에 관한 것, 특히 자정 주위에 너무 길다.
하얏트, 메리어트 등은 적어도 5 번 함께했습니다.
리리뷰어My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
MMd MostafizurHighly recommended. I stayed here Corner King Room with Waterway view Balcony for 3 nights. Love the food, staff was friendly and bed was comfortable. I'd stay here again.