전반적으로 우리는 즐거운 시간을 보냈습니다.
저희 쪽의 유일한 큰 단점은 방음이 부족하다는 점이에요. 우리가 머물렀던 3박 동안 호텔의 다른 사람들(관광객 및 팀 직원)이 복도에서 소리를 지르며 서로 다른 시간(오전 1시, 오전 2시 등)에 잠에서 깨어났습니다. 절대 할 게 없어!
체크아웃할 때도 직원분이 방을 확인하러 가셨어요. 직원이 반납하지 말아야 할 작은 수건 2개가 없어졌습니다. 우리는 마치 그것을 훔친 것처럼 다소 불쾌한 생각을 했습니다!
Great hotel with an international vibe ; doesn’t feel like Morocco/ Marrakesh once you get to the rooms though. It’s a little bit far from the Medina (about 45 min walk) so we took a taxi back and forth almost each time.
- the breakfast buffet was 5/5 really awesome and lots of choices .
- rooms have been renovated and changed so pictures online are wrong . We asked for a room change and got it right away.
- there are 2 areas with pools , it your room is in building 3 you don’t have the right pool view unless you want peace and quite .
이 호텔은 꽤 전형적인 저가형 호텔입니다. 객실은 상당히 넓고, 주변은 상점들이 많은 아울렛 빌리지와 비슷합니다. 하지만 객실 내 일부 시설이 고장 나 있었습니다. 예를 들어 욕실의 수압 조절 손잡이가 고장 나서 샤워헤드에서만 물이 나오고 천장형 샤워기로는 전환할 수 없었습니다.
호텔 리셉션 직원이 불친절했습니다. 10일 전에 호텔을 예약할 때 조기 체크인을 특별 요청했는데, 호텔에서 아무런 메시지도 답하지 않았습니다. 이건 불합리한 서비스입니다. 가끔 조기 체크인이 불가능한 경우가 있다는 건 알지만, 호텔 측에서 알려준다면 다른 호텔을 예약할 수 있습니다. 마지막으로 제가 호텔에 도착했을 때 리셉션 직원이 객실 욕조 상판이 망가졌고 변기 문이 잠기지 않는다고 불평했습니다. 그러고 나서야 같은 방을 주었고, 3시간이나 기다렸다가 다시 돌려보냈습니다. 😡😡😡😡😡 답변이 없어서 리뷰를 남깁니다.
호텔 자체는 괜찮지만 관리가 너무 부실했어요. 가족과 함께 방 두 개를 예약했는데, 샤워실에서 물이 새서 침실까지 흘러내렸어요.
호텔 전체적으로 관리가 제대로 안 되어 있는 것 같았어요. 복도, 벽, 청결 상태 모두 엉망이었어요.
더 최악이었던 건, 직원들과 여사장님이 제 아내와 우산 때문에 언쟁을 벌였다는 거예요. 😖😖😖
직원 교육이 정말 필요해 보여요. 🥴
그리고 스크램블 에그와 햄, 치즈로 구성된 아침 식사는 맛이 너무 없었어요. 😣😣😣
겨울에는 에어컨이 작동하지 않고 여름에만 작동했는데, 창문을 열어둬야 시원했지만 창밖 소음 때문에 잠을 제대로 잘 수 없었어요.
크리스티아누 호날두가 왜 이 호텔과 파트너십을 맺었는지 모르겠네요. 🙄🤥🤪🙄🤥🤪
객실: 2/5 | 서비스: 2/5 | 위치: 5/5
음식 및 음료
조식은 별로였어요, 특히 스크램블 에그가 별로였어요
The hotel manager and his team were exceptionally warm and welcoming. The food was of high quality, and both the service and reception were delivered to a very high standard.
Some challenges encountered, which appear to be beyond the hotel’s direct control, included the condition of the road leading to the hotel — rough and dusty — as well as the lengthy 45-minute journey from the airport. Additionally, there were WiFi connectivity issues during the first two days of our stay; however, these were eventually resolved.
Lastly, the intensity of the Marrakech heat was truly remarkable.
Overall, I would rate the hotel a respectable 7 out of 10.
메디나의 사랑스러운 장소, 접근이 용이하고 주차 공간/택시에서 멀지 않아 수하물을 운반하기 쉽습니다. 사랑스러운 옥상. 객실은 훌륭하고 모두 다르며 잘 관리되어 있습니다.
아주 좋음
리뷰 57개
8.9/10
객실요금 최저가
VND2,173,578
1박당
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8.9/10
아주 좋음
AAobfoodieGreat hotel with an international vibe ; doesn’t feel like Morocco/ Marrakesh once you get to the rooms though. It’s a little bit far from the Medina (about 45 min walk) so we took a taxi back and forth almost each time.
- the breakfast buffet was 5/5 really awesome and lots of choices .
- rooms have been renovated and changed so pictures online are wrong . We asked for a room change and got it right away.
- there are 2 areas with pools , it your room is in building 3 you don’t have the right pool view unless you want peace and quite .
EE.Lo앤 제나 호텔
아만제나 모로코 🇲🇦
저는 이곳을 왕의 호텔보다 선호합니다. 앰배서더 그룹은 항상 국제적인 고급 호텔의 지표였으며, 들어갔을 때 화려함이 느껴지는 곳은 아니었지만, 눈길을 끌기 위해 온갖 방법을 동원했지만 매우 우아한 기질을 지녔습니다....
아름다운 호텔을 모아보고 싶습니다. 언젠가는 경험할 수 있기를 바랍니다. 점차 모아진 호텔들이 많이 생겨서 이 그룹에서 처음으로 모로코의 아만제나에 머물게 되었습니다. 아만제나는 평온한 곳입니다...
20헥타르에 달하는 면적에 불과하지만 객실은 40개에 불과해 극도의 프라이버시를 보장받으며 숙박하는 동안 다른 투숙객을 만나는 일은 거의 없습니다.
이번에는 모로코에 머무를 시간이 충분하지 않아서 로얄 만수르 마라케시에 2박, 암만에 1박을 하기로 했습니다. 머물러 본 뒤, 반대로 했어야 한다는 것을 후회했습니다. 여기서 2박을 묵으세요
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#아만제나
#모로코 가죽
#마라케시
#모로코호텔
#럭셔리호텔
MMötley NüFCFirst off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth.
I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles.
However, on the final night, my friend received, but I didn’t. This was fine and I just politely mentioned it to reception. Bearing in mind there’s not many local shops to get water from, I was glad when I was told this would be rectified.
1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to ‘fight’ for a bottle of water - especially because this isn’t a cheap hotel. I was redirected to room service, who tried to charge me and then said it’s a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that I’d had free complimentary water every day.
The lack of water didn’t really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that I’d received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I could’ve been told this from the start and there wouldn’t have been an issue.
All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.
리리뷰어Amaizing gem of a place. Profesional but friendly staff at every corner. The breakfast staff could not do enough for us and so were the reception staff, all of them were so attentive and friendly. The room cleaners left the bedroom spotless everyday.We had a Hammam massage to die for. The two masseurs were so good, that I have to give them 10 out of 10. I had a good few massages in my life, but NEVER one that can equal the one we had the other day. The Facials were 10 out of ten. Nothing absolutely nothing we can find fault with, the only thing I'm disappointed with is myself, as I can only remember the name of one member of staff Abderrahim the night receptionist, but they were many others both female and male that took so much pride in their job. We will definitely be back to definitely have another Hamman . Best hotel by far in the last 5 years. I'm sorry I cannot post more photos.
BBellinisThe check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room.
The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.
리리뷰어장소는 좋고 깨끗하며 직원들도 매우 도움이되었습니다.
그러나 주소는 리야드의 실제 주소가 아닙니다. 나는 혼자 여행하고 있으며 친구들이 머물고있는 바로 옆에 있었기 때문에이 리야드 만 예약했습니다. 나는 그것이 trip.com에 명시된 실제 주소에서 4-5mins 도보라는 것을 도착했을 때만 알았습니다. 그것은 매우 오해의 소지가 있었고 올바른 주소를 업데이트해야합니다. 나는 이른 아침과 밤에 누군가가 나를 산책시키는 것을 선호하기 때문에 여러 번 나를 데려가기에 매우 좋은 직원들에게 경의를 표합니다. 물을 제공했으며 매우 도움이되고 친절했습니다.
내가 가진 또 다른 문제는 공항에서 나를 데리러 공항 교통편을 마련했고, 운전자가 내 이름으로 호텔 간판을 들고 다니게 될 것이라고 들었습니다. 나는 혼자 여행했기 때문에 운전자를 찾을 수 없었고 당황했다. 나는 운전자가 올바른 표지판을 들고 있지 않고 Riad Dar Massai와 유사한 다른 이름이라는 것을 깨닫기 위해 리야드에 전화해야했고, 그것에 내 이름이 없었습니다. 그것은 내가 나의 운전자 인 것을 솔직히 인식하는 것이 불가능했다. 마라케시에서 처음으로 ”RIAD DAR MASSAI + 손님 이름”을 표시하기 위해 표지판을 손님에게 명확하게 표시해야 합니다.
마지막으로 에어컨은 훌륭했지만 담요는 정말 얇았습니다. 나는 그들이 여분의 담요를 제공했다는 것을 알고 있지만 나는 그것을 사용하지 않았습니다. 그래서 나는 밤에 매우 춥습니다.
몇 가지 단점을 제외하고는 전반적으로 아름답게 디자인된 Riad입니다. 실제로 인테리어 건축이 정말 마음에 들었고 객실은 깨끗하고 넓으며 샤워 시설은 뜨겁고 좋습니다.
리리뷰어Stayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience.
The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service.
They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.
리리뷰어Очень симпатичный отель, просторный, чистый и уютный номер! Персонал приветливый, очень быстро меня заселили. А завтрак просто восторг, лучший из всех отелей в Марокко) Расположен в центре, рядом много ресторанов.
리리뷰어Lovely hotel, helpful staff who speak English. Breakfast good enough. Beds comfy. Noisy street, but fine with windows shut and aircon on. Pool area in the sun between 12 and 2 (ish). Only a handful of sun loungers. Staff happy to open a bottle of wine for us to drink in our room, and they gave us 2 wine glasses. 30 minute walk to Medina. Lots of shops and restaurants close to hotel.
SSoufianeUKDear Sofitel Marrakesh Team,
As a loyal guest who has been staying at Sofitel Marrakesh for the past 15 years, I want to express my continued appreciation for the high standard of service, comfort, and hospitality your hotel consistently delivers. My experiences have always been thoroughly enjoyable, which is why I continue to return year after year.
I wanted to share some constructive feedback regarding the pricing for non-resident guests visiting the pool. I was surprised to see the cost set at 1000 MAD for an afternoon visit. Having recently visited several top-tier 5-star hotels in Dubai — including venues such as the Aura Skypool — I found their pool access prices significantly more reasonable, despite offering similarly or even improved premium experiences and amenities.
fully appreciate the need to maintain exclusivity and quality, but I believe a more accessible pricing structure would be more suitable for guests visitors while still preserving the luxurious experience that Sofitel is known for.
Thank you for taking this into consideration, and I look forward to many more memorable stays in the future.
Warm regards,
Soufiane Maadad