Lovely hotel and delicious food. We loved the location and the pool area and facilities. Only issue we had was the heat. It was particularly mild for November and the staff weren’t able to adjust the temperature. We were given a dusty and broken fan to combat the heat but sadly no one came forward with an apology when we brought it to staff that we had to leave the window open wide all night to try combat the heat. I know it wasn’t the individuals fault but good customer service would apologise to the customer and none of the 4 staff we spoke to about it offered an apology and they seemed disgruntled about it too.
스털링 대학교 내에 위치해 있어 조용하고 쾌적한 환경이지만, 시내 중심가까지 이동해야 합니다. 호텔 내 레스토랑 외에는 저녁 식사를 할 수 있는 곳이 없습니다.
처음 배정받은 1층 객실에서 심한 악취가 났는데, 하우스키핑팀이 청소를 해도 사라지지 않았습니다. 프런트에서는 처음에는 객실 교체를 거부했습니다. 저희가 강력하게 요구한 후에야 2층의 다른 객실로 옮겨주었지만, 그 과정에서 거의 1시간 30분을 기다려야 했습니다.
그 외에는 모든 것이 훌륭했고, 특히 아침 식사는 최고였습니다.
It was a lovely stop over on the way to the highlands and was dog friendly which was excellent, the staff were all very friendly and helpful, it was in a beautiful location , highly recommended