피트니스 시설 시설을 갖춘 스페인 바스크 컨트리 호텔

호텔 위치가 좋아서 구겐하임 미술관에서 도보로 10분 거리이고 구시가지와도 가깝습니다. 객실은 깨끗했고, 주차도 편리했으며(지하 주차장), 조식도 맛있었습니다. 다만 한 가지 불편했던 점은 호텔까지 가는 길은 알았지만 정문이 거리 쪽으로 향해 있지 않고, 리셉션이 있는 3층 돌계단을 올라가야 했다는 것입니다(아래 사진 1 참조). 하지만 리셉션 직원이 거리 쪽으로 난 정문과 지하 주차장 이용 방법을 알아낸 후에는 매우 편리했습니다.

이전 숙박은 매우 만족스러웠지만, 이번 숙박은 최악이었습니다. 평소처럼 큰 침대가 있는 방을 예약했는데, 긴 하루 일과를 마치고 짐을 풀고 샤워를 하고 저녁을 먹은 후 잠옷 차림으로 잠자리에 들려고 했습니다. 그런데 예약 당시 객실 설명에 나와 있던 큰 침대가 사실은 작은 매트리스 두 개를 붙여 놓은 것이어서 얼마나 놀랐는지 모릅니다. 너무 불편했고, 매트리스가 자꾸 가운데에서 갈라져서 정말 짜증이 났습니다. 예약 시 명시된 크기의 침대가 없었다면 미리 알려줬어야죠. 이건 명백한 허위 광고입니다. 너무 실망스러워서 3일 만에 방을 나서면서 프런트에 이 문제를 이야기했지만, 아무런 설명도 없이 무시당했습니다.

A very new & clean hotel. Need to take a bus ride to old town via bus or cab.  Journey is abt 15-20mins.  Breakfast at the hotel was decent. Bed was comfy but not the sofa bed, which can feel the metal frame when my kid sleep on it. Relatively value for $ if don’t mind the bus journey. No amenities around the hotel. Good for people who drives as there is free parking available.

I stayed at Hotel Zinema7 for 4 nights. The hotel has a modern design, comfortable rooms, and a pleasant atmosphere overall. However, there were a few disappointing aspects to the stay. The location is not very central, which means you need to rely on buses or taxis more often than expected to reach the Old Town and main tourist areas. The biggest frustration was that the telephone in the room was not working throughout the stay, despite reporting the issue. Unfortunately, it was never fixed, which made communication with reception inconvenient. Another disappointing point was the complimentary water policy. Water was provided only on the first day, even during a 4-day stay, which felt unnecessarily stingy for a hotel of this category. Overall, the hotel has good design and comfortable facilities, but the service experience and attention to guest convenience could definitely be improved.

**”BAD: Beware of the 'Upgrade'”** Our priority when booking was the room size and budget, so we reserved a 32m² City View room. At check-in, the hotel staff offered us an ”upgrade.” He said that for an additional €25 per day, we could ”upgrade,” so we agreed. However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded. I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day. Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was ”upgraded,” would you? You’d say the view was different or better. The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room. While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests. In the end, we ended up paying the €25. **Beware of the 'Upgrade.'”**

영화제 기간이었기 때문에 호텔 투숙객이냐고 열 번이나 물었습니다. 저는 축제에 손님으로 온 것이 아니라 단순한 고객으로서 그곳에 있었기 때문에 그들을 방해하는 것 같은 느낌이 들었습니다. 아니면 내 얼굴이 마음에 들지 않았던 거겠지... 이 축제 때문에 평소보다 호텔 비용을 두 배나 내고, 끊임없이 감시당하는 침입자 같은 기분이 들면... 호텔이 이 행사를 위해 ”단순한” 고객에게 문을 닫았어야 했다고 스스로에게 말한다.

This is a lovely hotel and very central , the staff are supper amazing and we even got a room upgrade when we complained that we didn’t have a room with a view

Intermodal 버스 인터체인지와 가까운 호텔을 선택하십시오. 우리는 호텔에서 모든 주요 관광 명소로 걸어갔습니다. 빌바오는 걷기 좋은 도시입니다. 이 호텔을 차별화하는 것은 직원들의 친절함입니다. 프론트 카운터 팀은 진정으로 친절하고 도움이 됩니다. 우리를 돕기 위해 나섰고 항공사에서 수하물을 잃어버린 것에 대한 조언을 준 Noemi에게 특별한 감사를 드립니다. 방은 우리의 요구에 비해 넓습니다. 킹 베드는 단단함과 함께 매우 편안합니다. 린넨은 푹신하고 베개는 푹신합니다. 객실에는 단순하면서도 기능적인 차 메이커가 있습니다. 방에는 오늘날의 여행자에게 필수적인 침대 옆에 USB 충전기가 있습니다. 우리는 욕실을 좋아합니다. 강한 수압을 가진 밝고 풀 사이즈 샤워 시설. 욕실에는 기본 편의 시설(칫솔 등)이 있습니다. 청소기는 방을 잘했습니다. 홀과 공공 장소는 모두 흠이 없습니다. 인테리어를 기준으로 판단하면 호텔은 그리 오래 전에 개조되었을 수 있습니다.

Location is a bit out of the city centre, but located in a peaceful area (contrastingly) next to a forest and a biotech hub. However, a bus stop a couple of minutes' walk from the hotel has a service that goes directly to the Boulevard located between the Old Town and the City Centre (85sen per trip or cheaper with the San Sebastian Card - available at the hotel) within 25 mins (or slightly longer with traffic). My room was comfortable and clean, although it might be a bit tight for space with 2 people. Bed was comfortable with pillows of various firmness. Bathroom was big and well-designed, although the shower and bath might be a bit tight for larger people. Shower pressure was excellent. Tip: Open the drawer under the sink to dispose your garbage and recyclables. Staff were all friendly, polite and helpful. My only complaint is that my water was never refilled throughout my stay, but I admit I did not ask about it at the time.

Whilst the facilities of the room are good the communication is absolutely woeful. We tried for 3 days to contact the property after they sent the pre-registration email through ALL of their channels - email, Whatsapp and phone call with not one response. It came to the day of arrival and with no response we had to try via Trip.com and finally got to live chat with a person who then followed up with the hotel. Needless stress for us that could have been avoided with a simple reply. Whilst we had an enjoyable stay the public areas are very dark (the walls and ceiling are painted a very dark grey) and similarly in the bathroom of the room - seemed a very odd colour choice. Also, we could smell what others were cooking in their rooms. Finally, (not the hotels fault) but we had noisy neighbours in the room above and as the floors are timber we could here them (or their kids) making noise til 1 am. Overall, disappointed.