미국 텍사스 소재 가족여행 호텔

방은 깔끔하고 조용하고 깨끗했습니다. 침대도 매우 편안했습니다. 아침 식사에는 오믈렛과 미트로프가 포함되었고, 요구르트와 우유는 모두 품질이 좋아서 훌륭한 미국식 아침 식사였습니다. 단 하나 아쉬운 점은 방에서 향수나 아로마테라피 냄새가 났는데, 익숙하지 않았습니다. 위치가 골목길에 있고 모퉁이에 바가 있어서 밤에 외출하기가 조금 걱정되었습니다. 강변 산책로는 도보로 약 8분 거리에 있으며, 산책로를 따라 인기 있는 바비큐 레스토랑이 있습니다. 알라모 박물관은 도보로 약 13분 거리에 있습니다. 가성비가 매우 좋은 호텔입니다!

전반적으로 리셉션 서비스, 업무 효율성, 풍성한 아침 식사, 시설과 환경, 객실 위생 등 매우 좋습니다. 서비스 포인트가 1점 감점된 이유는 어젯밤에 물을 샀을 때 프런트 직원이 실수로 카드에서 객실 요금을 긁어갔기 때문입니다. (저는 씨트립으로 예약하고 알리페이로 ​​결제했습니다. 호텔은 이미 씨트립에서 인출되었습니다. 계정) 전반적으로 이 호텔을 적극 추천합니다.

The hotel itself is very nice, and the valet and bellhop staff were exceptionally friendly. The location is excellent, right on the Riverwalk, and the bed was very comfortable. The shower had great water pressure; however, if you’re tall, the shower head placement is not ideal—my husband is 5’10” and had to duck to use it. We would consider staying again, but on our last morning the toilet clogged and overflowed onto the floor. This was frustrating, especially since very little toilet paper had been used. Most people would consider a toilet overflow an urgent issue that requires immediate attention. We called for assistance, but no one ever came. It seemed as though staff assumed they could wait since we had a couple of hours before checkout, which was disappointing. As a result, my husband had to go to the ground floor to use the restroom, and we had to navigate around toilet water on the bathroom floor while getting ready.

The facilities were satisfactory. The food was acceptable. However, I was highly dissatisfied with the front desk service. I attempted an early check-in and was informed that the earliest I could check in was 3:00 PM. When I returned at approximately 3:10 PM, I was told I would need to wait an additional 20 minutes or until 4:00 PM because the room was not yet ready. As I was leaving, I observed the two front desk staff members, who appeared to be Hispanic, laughing loudly as I exited. I then waited in my car. Shortly thereafter, I noticed several other guests entering the building and being checked in. I returned to inquire again about my room, and the staff member appeared visibly upset by my return. She checked the availability of my room and, as a result, I was assigned the last room on the first floor, which felt like a punitive measure. We checked out on Sunday, around 11:20 AM. I received a phone call asking if I planned to check out that day. I explained that no staff was present at the front desk to process our check-out, and since we had already returned the key card, we left it in the designated return box. The front desk staff should have verified the return box before calling. Overall, the customer service experience could have been significantly improved.

이 호텔은 리버워크 레스토랑까지 도보로 매우 가까운 거리에 있습니다. 객실은 좋은 크기이며 직원들은 친절합니다. 이번에 경험한 유일한 다운그레이드는 평일에 뷔페 아침 식사를 제공하지 않는다는 것입니다. 주말 조식 뷔페는 이제 20달러가 들었습니다. 현재 정부가 미국 관광의 몰락을 실제로 초래했다고 생각합니다.

Enjoyed the short stay here, services received was excellent.  I loved that it was conveniently located near the airport and there was shuttle to  transport to and from hotel, which made it extra convenient and they were on time, once reservations were made.  We were pleasantly impressed.

The Riverwalk Plaza is located near other bars and food places. It is great for families, in their lounge they have movies, chess and other family games. On the other side you will find the Gavel. Good bar and great atmosphere, did not try any food but their drinks were on point.

공항과 가깝고, 자정에는 도착층 밖 길가에서 셔틀버스가 정해진 장소에서 픽업해줍니다. 운전기사분은 매우 친절했고, 방은 깨끗했으며 주차는 무료였습니다. 투숙객 대부분은 비행기를 타기 위해 잠시 머무는 손님들이었고, 아침 식사는 6시부터 시작하며 커피, 과일, 주스, 빵 등이 제공됩니다. 가장 큰 단점은 에어컨이 너무 낡아서 소음이 심하다는 점입니다. 그냥 하룻밤 묵기에는 괜찮습니다.

I had a comfortable and pleasant stay at Hyatt Place Houston/Galleria. The room was clean, spacious, and well-maintained, with all the essential amenities provided. The hotel’s location is convenient, just a short walk to the Galleria mall. The complimentary breakfast was decent and helped start the day right. Overall, a reliable and comfortable option for both business and leisure stays.

호텔 자체의 규모도 상당히 컸으며 직원들은 전문적으로 손님들을 대해 주었고, 모든 시설이 잘 되어 있었습니다 에어컨 방식이 오래전 방식이라 냉방과 난방을 조절 하려면 직원들의 도움이 필요 하였습니다 조식은 훌륭하였고, 직원들 모두가 친절 하였습니다 적극 추천합니다