Visited Horsens for the Thomas and Uber Cup and picked this hotel as there were not many choices in the city. The location of the hotel was fine and took less than 20 minutes of driving to reach Horsens city center. The room is nicely maintained and clean. The availability of a convenience store nextdoor is a plus as games ended very late at night and it's great to have some bites after that.
However, despite that the hotel is under the Sheraton hotel chain, there were quite some areas that had fallen short of expectation. First, there were insufficient staff and you would have to wait and hope someone would turn up at the reception desk. Second, there was no amenity available, not even slippers, toothbrush and other basic things. Third, there was shortage of towels and I could only get one large towel after 10 hours of stay in the hotel, and I was never able to get a fresh one in my 4 days of stay. Bathroom mat was not available and thus the floor was always wet after shower. Lastly and most importantly, the staff failed to update my period of stay and my key card was disabled on my last day of stay. When I returned to the hotel after midnight, i could not get into my room and the reception was closed with no one there to help. I had to make a call using roaming to the helpline, and spent over 8 minutes of international calling and probably hundreds of dollars of call charge to get my key card functions again. That totally blew my trip as it should not happen in the first place. All in all, quite a dissatisfied stay.
우리는 하룻밤 묵었고, 저녁과 아침 식사를 했습니다. 서비스는 친절하고 능숙했습니다. 음식은 맛있었습니다. 우리는 주변 지역과 성 내부를 산책했는데, 성은 정말 볼 만한 가치가 있고 흥미로운 역사를 가지고 있습니다.
우리는 하룻밤 묵었고, 저녁과 아침 식사를 했습니다. 서비스는 친절하고 능숙했습니다. 음식은 맛있었습니다. 우리는 주변 지역과 성 내부를 산책했는데, 성은 정말 볼 만한 가치가 있고 흥미로운 역사를 가지고 있습니다.
We had a nice big room with beautiful nature view. The breakfast was delicious. We’ve enjoyed the adults only spa (even it costs in addition). The roof top pool is amazing and the service was excellent. We would book it again.
이 집은 일찍 체크인 할 수 있습니다. 첫 번째 방은 창 밖에 건설 손자국이 있습니다. 두 번째 방은 Wi-Fi 신호가 없습니다. 우연히 내 트래픽 카드가 다 떨어졌습니다. 통로에서 일을 처리 할 수 있습니다. 세 번째 방은 Wi-Fi 신호가 있습니다. 웨이터는 매우 친절하고 밀지 않고 방을 처리하는 데 도움이되었습니다. 이 집에는 드문 체육관이 있습니다. 아침에는 아무도 없지만 장비는 많지 않지만 사용할 수 있습니다. 무료 커피가 있습니다. 수건, 샤워 젤 샴푸 2-in-1, 칫솔이 있습니다.
Topklasse service. Havde forespurgt på tidligere check in, hvilket de ville sørge for. Receptionen ringede tilbage på ankomst dagen for at bekræfte at det var muligt. Samtidig blev jeg oplyst om at der var ændret parkeringsregler. Virkelig god service.
Morgenmaden er meget lækker. Her kommer jeg gerne tilbage til.
Excellent location and very spacious but room was admittedly dusty and could be better on cleaning. My card also failed three times and I had to keep going to the concierge to get it reset; they eventually gave me key cards of another design which worked.