이 호텔 정말 최악이에요… 한마디로, 시설은 새것 같지만 서비스는 완전히 엉망입니다.
1. 바지 세탁을 부탁했는데, 프런트 데스크에 두 번이나 6시 전에 방으로 가져다주겠다고 확인까지 받았어요. 그런데 6시 30분에 방으로 돌아왔을 때 바지는 없었고, 7시 30분에 다시 내려가 보니 프런트 데스크에 그대로 있었어요. 아무도 가져다주지 않았던 거죠.
2. 6시 30분에 방으로 돌아왔을 때, 청소는 되어 있었지만 화장지는 채워져 있지 않았어요. 다른 비품도 필요한가 싶어서 휴대폰으로 QR 코드를 스캔해서 추가 요청을 했어요. 오늘 QR 코드는 8시 이전에 사용 가능했는데, 한 시간이 지나도 오지 않았어요. 어제 전화했을 때 겪었던 어이없는 일이 생각나서 직접 프런트 데스크에 가서 요청했어요. 그러자 거의 15분이나 지나서야 비품이 도착했어요.
3. 아침 식사로 나온 삶은 달걀흰자는 제대로 익지도 않았어요… 서비스가 전혀 없는 호텔이네요… 그나마 장점이라면 위치가 좋고 새로 리모델링했다는 점뿐이에요.
Room was full of dust, bathroom had mold on the grouting, air contioning/ heating was broke, shower gel and shampoo watered down to almost just water, had a function on but sounded like the party was In our room even though it was 2 floors down, neighbouring room could hear them talking and getting intimate.
Room was tin pot small and freezing cold...was so disappointed as stayed there previously for a lot less than i paid this time and the room was spacious and clean, so feeling extremely let down this time and hubby has refused to ever come back to this hotel.
We were surprised how nice the hotel is for the price we paid. I went with an old friend for a mid-week city break in Sheffield. The hotel is pretty close to theb train station and we walked there easily with our wheeled suitcases. The hotel staff were friendly and helpful The bathroom had a bath and a shower; the bedroom itself was a decent size. I don't think the electronic safe was working correctly, or maybe it was used error, not sure about that, lol. There was a fridge in the room which was great and unexpected; the wi-fi was also excellent. The staff were friendly, and we could get more coffee, tea and milk from reception. We didn't go to the gym or spa, we did go swimming and it's a lovely, big, well heated pool. There were also two steam rooms, a sauna, an ice room and a discovery shower (a hot or cold shower with four sprays and red and blue lights). There wasn't a machine to spin the swimwear in, but there were polythene bags for wet swimwear. A lovely touch in the gym reception was a coffee machine, where you could sit down and have a free cappucino or whatever your fancy is. We got the train to Meadowhall which took 5 mins and cost £2.90 return (with our senior rail cards). Some locals said the tram was even easier, but we found the train easy enough and very fast. I would recommend this hotel to anyone wanting a city break in Sheffield.
Nice clean hotel, spacious room, comfortable bed, everything you need. I had an issue with the radiator on the first night as it just wouldn't turn off, this was quickly sorted once I told a member of staff.
On my last night I couldn't get into my room with the keycard, it was already gone midnight so I was tired and just wanted to go to sleep, It took 2 trip's to reception from the top floor before this was resolved which left me quite annoyed.
On my last morning I paid for breakfast, It was a little disappointing, very basic selection on the continental side and the sausages were very poor quality and couldn't eat. There is however a Toby carvery across the road where I had breakfast the day before at a cheaper price, I would recommend going there instead
Unfortunately I was not made aware of the rewards scheme the hotel has until the cleaners told me I'd already booked 8 nights by then...
The 1st room offered, well the tv didn't work so we had to move, no help with bags unfortunately....next room was fine no hairdryer so 1 was sent up from reception
The beds & pillows are so comfortable and the breakfast is fantastic the staff were lovely from front of house to the cleaners.
Thankyou for a lovely welcoming stay.
DoubleTree by Hilton Sheffield City는 출장 중에 꼭 필요한 것이었습니다. 편안하고 신뢰할 수 있으며 조용하고 친절합니다. 도착한 순간부터 체크인은 순조롭고 환영했으며, 그 첫 따뜻한 쿠키는 긴 여행 후 작지만 진정한 보살핌의 제스처처럼 느껴졌습니다.
위치는 편리하고 도심과 가깝지만 휴식을 취하기에 충분히 평화 롭습니다. 회의와 개인 시간 사이의 이동을 쉽게 만들었습니다. 정말 감사했습니다.
방은 현대적이고 깨끗하며 조용했습니다. 침대는 편안했고 조명은 푹신했고 모든 것이 완벽하게 작동했습니다. 사치품이 아니라 재충전하는 데 도움이 되는 사려 깊은 편안함에 관한 것이었습니다.
아침 식사는 다양한 종류를 제공했으며 레스토랑은 아침을 쉽게 느끼게하는 차분한 분위기를 가지고 있습니다. 직원들은 친절하고 전문적이며 항상 방해받지 않고 도울 준비가 되어 있었습니다.
가장 눈에 띄는 것은 일관성이었습니다. 숙박의 모든 부분은 신뢰할 수 있고 잘 보살핌을 받았습니다. 그 안정감으로 여행의 목적에 집중하고 휴식을 취하기 쉽습니다.
균형이 잘 잡혀 있고 평화롭고 진정으로 편안한 공간을 만들어준 DoubleTree by Hilton Sheffield City에 감사드립니다.
Very friendly staff, clean and comfortable room, and a great price. Nothing to fault.
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리뷰 111개
8.2/10
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EUR44
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GGillyBA great hotel in a good location for visitors to Sheffield. The advantage of staying slightly out of the city centre for free parking and a peaceful location. The rooms are clean, spacious and quiet in lovely grounds. We had 4 rooms with our party which were booked at a reasonable price and 2 were upgraded on arrival which was a bonus. The staff were friendly and welcoming especially the lady on reception. Would happily stay here again
LLittlepud67Great location, husband and father in law stayed the night before a visit to see the Vulcan. The room was very comfortable, the staff were very friendly and the food was superb (best fish & chips theyve had for a long time). They both had a great time and would definitely recommend.
MMandy BoylettWe were surprised how nice the hotel is for the price we paid. I went with an old friend for a mid-week city break in Sheffield. The hotel is pretty close to theb train station and we walked there easily with our wheeled suitcases. The hotel staff were friendly and helpful The bathroom had a bath and a shower; the bedroom itself was a decent size. I don't think the electronic safe was working correctly, or maybe it was used error, not sure about that, lol. There was a fridge in the room which was great and unexpected; the wi-fi was also excellent. The staff were friendly, and we could get more coffee, tea and milk from reception. We didn't go to the gym or spa, we did go swimming and it's a lovely, big, well heated pool. There were also two steam rooms, a sauna, an ice room and a discovery shower (a hot or cold shower with four sprays and red and blue lights). There wasn't a machine to spin the swimwear in, but there were polythene bags for wet swimwear. A lovely touch in the gym reception was a coffee machine, where you could sit down and have a free cappucino or whatever your fancy is. We got the train to Meadowhall which took 5 mins and cost £2.90 return (with our senior rail cards). Some locals said the tram was even easier, but we found the train easy enough and very fast. I would recommend this hotel to anyone wanting a city break in Sheffield.
CCJulyaDoubleTree by Hilton Sheffield City는 출장 중에 꼭 필요한 것이었습니다. 편안하고 신뢰할 수 있으며 조용하고 친절합니다. 도착한 순간부터 체크인은 순조롭고 환영했으며, 그 첫 따뜻한 쿠키는 긴 여행 후 작지만 진정한 보살핌의 제스처처럼 느껴졌습니다.
위치는 편리하고 도심과 가깝지만 휴식을 취하기에 충분히 평화 롭습니다. 회의와 개인 시간 사이의 이동을 쉽게 만들었습니다. 정말 감사했습니다.
방은 현대적이고 깨끗하며 조용했습니다. 침대는 편안했고 조명은 푹신했고 모든 것이 완벽하게 작동했습니다. 사치품이 아니라 재충전하는 데 도움이 되는 사려 깊은 편안함에 관한 것이었습니다.
아침 식사는 다양한 종류를 제공했으며 레스토랑은 아침을 쉽게 느끼게하는 차분한 분위기를 가지고 있습니다. 직원들은 친절하고 전문적이며 항상 방해받지 않고 도울 준비가 되어 있었습니다.
가장 눈에 띄는 것은 일관성이었습니다. 숙박의 모든 부분은 신뢰할 수 있고 잘 보살핌을 받았습니다. 그 안정감으로 여행의 목적에 집중하고 휴식을 취하기 쉽습니다.
균형이 잘 잡혀 있고 평화롭고 진정으로 편안한 공간을 만들어준 DoubleTree by Hilton Sheffield City에 감사드립니다.
LLara FayeNice clean hotel, spacious room, comfortable bed, everything you need. I had an issue with the radiator on the first night as it just wouldn't turn off, this was quickly sorted once I told a member of staff.
On my last night I couldn't get into my room with the keycard, it was already gone midnight so I was tired and just wanted to go to sleep, It took 2 trip's to reception from the top floor before this was resolved which left me quite annoyed.
On my last morning I paid for breakfast, It was a little disappointing, very basic selection on the continental side and the sausages were very poor quality and couldn't eat. There is however a Toby carvery across the road where I had breakfast the day before at a cheaper price, I would recommend going there instead
리리뷰어깨끗하고 좋은 호텔이었고, 주변에 바와 레스토랑이 많아 걸어서 금방 갈 수 있는 거리에 위치해 있었습니다.
객실은 넓고 깨끗했지만, 도착했을 때 세면대에서 긴 검은 머리카락을 발견했습니다! 커튼을 쳐도 바깥이 밝을 때만 약간의 빛이 들어와 방이 매우 조용했습니다.
조식은 다양한 메뉴가 제공되어 좋았지만, 커피는 좀 더 개선될 수 있을 것 같습니다. 바도 괜찮았고, 다양한 맥주를 즐길 수 있었습니다.
호텔 주차장은 너무 작고 회전하기에도 불편해서 이용하지 않았습니다. 대신 솔리 스트리트에 있는 NCP 칼 파크에 주차했는데, 주말에 1박에 2.50파운드였고 주차 공간도 넉넉했습니다. 평일에는 24시간에 11파운드였는데, 햄튼 바이 힐튼은 15파운드였습니다.
전반적으로 친절한 직원들 덕분에 좋은 숙박이었습니다. 이 지역에 다시 오게 된다면 꼭 다시 묵을 것입니다.
TTraveller7150호텔 시설이 정말 형편없었어요. 아주 오래전에 리모델링한 티가 너무 나더라고요. 2박을 예약했는데 첫날 밤에 벽걸이 헤어드라이어가 엄청난 소리와 함께 폭발하면서 타는 냄새가 진동했어요. 호텔이 만실이라 방을 옮길 수도 없어서 그 타는 냄새를 맡으면서 자야 했죠. 둘째 날에는 온수가 안 나와서 미지근한 물밖에 안 나왔어요. 야간 근무 직원들이 고쳐보려고 했지만 결국 실패했죠. 정말 최악의 경험이었어요. 방도 엄청 낡았는데, 1970년대 방이라고 생각하시면 될 것 같아요.
다만, 직원들은 친절했고 특히 야간 근무 직원들은 적극적으로 도와줘서 고마웠어요. 위치는 좋았어요.
리리뷰어우리는 2024년 3월에 머물렀고 그 당시 좋은 경험을 했지만 지난 주말 5월 11일 24일 이번 방문은 매우 실망스러웠습니다. 우리는 침대 아래에서 기어다니는 곤충으로 더러운 방을 발견했습니다. 우리는 우리가 한 방을 바꾸라고 요청했지만 같은 문제를 발견했습니다. 야간 접수원에게 지적한 그는 운 좋게 자정에 세 번째 방을 찾았습니다. 이제 매우 피곤합니다. 우리는 잘 잤고 체크 아웃시 리셉션에 이야기했습니다. 방이 너무 더러워지면 사진을 참조하십시오. 5 월 13 일에 호텔 관리자에게 편지를 보냈지 만 아직 응답이 없습니다.