TTravellingcI stayed in Templeton place for three nights and the room was equipped with washing machine, microwave oven, toaster, kettle, TV…etc. The room was spacious too.
However, especially for solo travellers, please beware of some possible surprising scenario -
I encountered a shocking incident when I was having a shower with the bathroom door slightly open. It was around 6~7pm at night. I heard someone keep saying ‘hello’ outside my room but not any alarm, so I turned off the water and clarify. Before I could answer, someone came in, and I saw a man through the mirror (I am a woman). I believe he saw me in the mirror too, then he closed the door and left. I was so shocked to respond. After a while, I called the reception to check what happened. He said that the fire alarm of my room kept ringing, so he came and check what happened. He also said he knocked my door for a few times and no one answered, so he has to make sure I am safe in the room so he unlock the door and came in. He was glad that I am safe but did not mention about causing the embarrassment or inconvenience.
I understand that it is the hotel's protocol to make sure guests' safety, and I appreciate their vigilance. But i also suspect that it was not the first time the fire alarm rings, in that occasion, or at some other embarrassing moments. If the shower mist could cause the fire alarm to ring so easily, I believe they could do better by reminding the guests to close the door tightly during shower to avoid triggering the alarm. Moreover, it was very inappropriate that a man entered a woman’s room so easily. It would have been more considerate to send a female staff, or same sex, under those circumstances, to especially female, solo traveller’s rooms, so to eliminate the embarrassment and discomfort to the guest.
While I understand that safety comes first and this might be a special incident, I think they could do better by giving reminders to guests about this kind of possible situations. As a single lady travelling on my own, I was shocked the whole night and didn't feel safe to sleep as i realised that the door could be opened so easily but anyone. I wasn’t inclined to feedback or clarify in person as I was alone. I hope they will improve in this area to ensure no such situation will happen again.
So please be very aware if you are travelling alone as always. Apart from that, the staff had been helpful during my stay.
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