루체른 아파트

Large stately hotel. the hotel also has residences which means less hotel guests and traffic (in a good way). i generally look for hotels with pools and saunas attached and the pool area has was beautiful was outdoor patio with view of alps and lakes. Lockers, robes and slippers provided. i had room #205 which had peekaboo view of lake and mainly a rooftop, I suspect City View rooms would be noisy with busy road in front. book lake view if possible. the front staff was lovely and very helpful. They were very accommodating in trying to sort out my room. I could have been made to move after the 1st night but to their credit - saw it was easier to keep me in the same room. restaurant and bar with outdoor seating looking out towards lake and promenade. Heavenly!

Note: I'm posting this after first sending it to the Monopol to allow them a chance for a fair response. They did not respond. We stayed in Monopol for 3 nights in late August 2024. The hotel is convenient to the train station. The room was OK until at 11:00 our first night we noticed a water leak dripping down from the ceiling...into my open luggage. Since there was NO PHONE is our room, I had to walk down to the front desk, and found no one there. A sign directed me to call (#61?), but no one answered. Went back up to the room and tried to clean up the mess. Went down to the a 2nd time...still no one there and no one answering the phone. 10 mins later we went down a THIRD time and finally found a clerk and another employee. Their solution was to offer us another room for the night only....we would not be moved into it since it was promised to another guest the next night. We opted to stay in our room so as to not have to move all our things for a just a few hours. The next day the front desk manager (Paul?) told us he fixed the leak. The next night the leak began again, this time by the bathroom door. It soaked the carpet and forced us to jump over the the soggy carpet to get into our bathroom. We informed the front desk, and the manager assured us it would be fixed, and said issues like this happen...”It's an old hotel” he said. He apologized for our inconvenience. There was no attempt to compensate us for the unsatisfactory room beyond an offer to give us a free breakfast the next morning, something we had already paid for. A staffer offered to throw my wet clothes in the dryer, but not to wash them from the funky water that dripped onto them. We got a meek ”We're sorry” when we checked out. We understand that an issue like this can affect any single night in any hotel. However, when the problem goes to a SECOND night, after we were promised it was fixed, then the lack of resolution is unacceptable. Our room was clearly not up to full price standards, and yet the Monopol was willing to charge us that much, and offer only a ”we're sorry” as a management response.

We stayed at the Hermitage and it was a perfect choice for us. The hotel is away from the city center but the bus stop that takes you there is in front of the hotel entrance and you get to the city center in 15 mins tops. But staying here you get the most perfect unobstructed views to enjoy, and not even pedestrians walking in front of the hotel. It was just perfect. The room was clean and service was great. We would go back to this same hotel if we were to visit Luzern a second time.

Great location, near train station, Old Town and Lake Lucerne. Our room was spacious and well maintained. The bed was comfortable. Front desk was pleasant and helpful. You should book a quiet room since the rooms facing the street can be noisy. My only criticisms were that they did not have a fan available for the room on our first night, which is very strange considering the hotel does not have air conditioning. Also, the the bathtub walls were high making it difficult to use. The bottom of the tub was slippery. It needed either rubber *****s or a mat.

호텔은 호수 전망 객실을 신중하게 업그레이드했습니다. 프론트 데스크와 컨시어지가 잘 훈련되어 있고 따뜻하며 배려심이 많습니다. 9년 전 스위스에 온 오래된 프랑도 새 것으로 원활하게 교체되었습니다. 호텔은 예배당 다리와 구시가지에서 도보로 5분 거리에 있어 눈 덮인 산을 마주하고 있어 떠나는 것을 잊게 만듭니다. 기차를 타기 위해 택시가 제 시간에 도착할 때까지 기다릴 수 없었습니다. 잘 생긴 컨시어지 🤵는 심지어 마지막 순간에 기차를 타지 못했지만 여전히 돌아올 가치가 있습니다. 다음번.

전반적인 경험 : 매우, 매우, 매우 기억에 남는 추억을 남깁니다. 호텔에 입장하면 먼저 따뜻한 수건과 웰컴 티가 제공됩니다. 일련의 요구 사항을 요청한 후 프런트 데스크에서 무료 루체른 지도와 무료 버스 티켓을 제공하여 체험하거나 집으로 가져갈 수 있습니다. 기념품. 신혼 여행 추가 메모 호텔은 테라스가 있는 아주 좋은 호수 전망 객실로 무료 업그레이드를 제공합니다. 샴페인과 디저트 4개도 주셨어요. 우리는 룸 서비스를 사용하여 치킨 볶음을 주문하고 감자 튀김을 보냈고 세 가지 소스와 함께 가격이 매우 비싸지 만 정말 맛있었습니다.

My room was upgraded to a bigger room with two single beds. The service was very good and the room was clean and neat. Everything seems quite new. It takes about 8 mins to walk from the train station or bus station so a pretty good location by the beautiful lakeside. Nothing to complaint about!

프론트 데스크 서비스는 특히 나빴고 식별력을 앗아갔습니다. 중국인들이 당신에게 빚진 것 같습니다. 한밤중에 호텔에 주차장이 없다고 말했습니다. 주차장이 없는 5성급 호텔 체인을 생각하고 있었습니다. 나는 한밤중에 누군가를 찾고 있었다. 2시간 이상의 주차, 1박 비용 35유로, 방에 1,500개 이상의 방에 식수, 슬리퍼가 없는 것은 환경 친화적이지만 환경 친화적 인 식수는 너무 많지 않은 프론트 데스크라고합니다. 수돗물 마시러 직접 와요, 정말 말문이 막혀요. 그리고 처음에는 예약석에 자리가 없다고 하더군요. 나는 은퇴했다. 그 결과 씨트립은 30분 늦었지만 전보다 더 비쌌다고 했다. 날씨가 너무 늦은 것 같아 잊어버려 결과는 내가 처음에 말한 것입니다. 살면 안 되는 게 얼마나 역겹고 역겨운지, 방은 춥고 협상도 하지 않는다.

아침 식사 30 개 자원을 절약하기 위해 길가에 작은 정원 방을 유지하면서 음식을 주문할 수있는 창문의 수는 무제한입니다. 3 인 생활 공간은 큰 전기 창문입니다. 돈은 나중에 돈 지폐를 폐기하고 우편함을 보내는 것이 좋다고 말했지만 제안을받지 못했습니다. 나가거나 시간을 내면 식당을 아래층에서 확인하십시오 .Bamboo 네트워크의 독립적 인 작동은 매우 높으며 위치는 없습니다. 좋은

중간 기착으로 1박만 머물렀는데 호텔이 역에서 매우 가깝고 버스에서 내려 길을 건너면 이미 도착했습니다. 겨울에는 에어컨이 없지만 창문을 열면 충분합니다! 방이 전체적으로 너무 깨끗해요! 프론트 데스크의 직원은 매우 친절하며 모든 질문에 답변합니다! 그리고 호텔은 명승지에서 5 마일 떨어져 있으며 도보 거리에 있습니다! 또한 호텔 맞은 편에 작은 슈퍼마켓이 있으며 간식을 사기 위해 몇 걸음만 걸으면 됩니다! 그리고 지하철역 아래층에 D레스토랑이 있어요! 전반적으로 다음날 기차를 타려는 여행자에게 적극 권장됩니다.