스파 시설을 갖춘 미국 루이지애나 호텔

'언제나처럼 훌륭해요! 우리는 항상 즐거운 시간을 보냅니다. Zoey Duplichain은 환상적인 컨시어지이며 세부 사항에 매우 세심합니다. 우리의 특별 주문 초콜릿 케이크는 환상적이었습니다. 물도 완벽했고 음식도 맛있었어요. 우리는 그것을 정말로 좋아했고 다음 주에 다시 갈 것입니다! 그것에 대해 충분히 말할 수 없습니다! 우리는 해변의 청구서를 좋아하며 오스틴은 훌륭한 서버입니다. 해변은 밤에 산책하기에 좋고 분위기도 좋습니다. 모든 사람에게 할 일과 볼거리가 많습니다. 우리는 골든 너겟을 좋아합니다. 블랙 잭은 훌륭하고 음료수를 계속 제공합니다. 우리는 월요일에 내 쌍둥이의 21번째 생일을 축하할 예정입니다. 정말 완벽할 거라 기대됩니다. 우리는 Vic and Anthony's에서 치즈케이크를 주문했습니다. 정말 놀라운 일이 아닐 것이라고 확신합니다.'

'전체 경험은 훌륭했습니다. 나는 누군가로부터 내가 필요한 것이 있으면 알려야 하고 면도칼을 잊어버렸다는 문자를 받았습니다. 전화번호를 문자로 보내니 5분 안에 누군가가 면도기로 보여줬다.'

'조용하고 낮은 키 비즈니스에 완벽 '

'호텔은 카지노 바로 위에 있습니다. 웅장하다고 해도 과언이 아닙니다. 카지노에서 먹고 마시고 즐기기만 하면 되지만 다른 곳으로 이동하는 교통 체증이 문제입니다. 스스로 운전해야 합니다.'

'호텔 위치가 좋고, 객실이 매우 깨끗하고 깔끔하며, 호텔 전체가 5 점을 충족합니다. 방의 위치가 좋지 않기 때문에 5 점을주지 않은 이유는 에어컨이 가득 찬 옥상입니다.'

'The hotel itself is fine and the location is excellent, but we had several awful service experiences. First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day. Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room. When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology. Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating! It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult. The only good staff interactions we had were with the interns who were there on a training program. Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025? Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free'