Upon arrival, we were disappointed by the lack of assistance with our luggage, especially as two staff members observed us struggling. The hallway carpets also made navigating with bags quite challenging. However, the rooms themselves were lovely and clean.
A standout experience was the breakfast staff, who were incredibly helpful; despite us arriving late, they still served us and even brought out juice after packing it up.
Their exceptional service truly turned our experience around, and we left feeling happy, though the reception staff could certainly improve.
Our stay was fantastic overall, with just a couple of minor hiccups. The overhead shower wasn't working, and the handheld shower was a bit too low for comfort. Plus, the water temperature fluctuated quite a bit.
Fırsat buldukça gitmekten keyif aldığım bir otel. Personelinden yönetimine, kalitesinden ve duruşundan ödün vermeyen bir tesis.
Hersey için çok teşekkürler.
Wifi coverage. bad signal dropping out regularly, also having problem with wifi password log in. As it is now winter time, air con only provide heating. Room feel warm and stuffy, room lighting is also minimal with only three lamp shade and look dark.