We really struggled with the service here. I told them I was getting married and I have family staying with them as well as family scattered at other nearby hotels. Royal Azur is the only hotel that would not cooperate with us to allow guests into the hotel. We were stopped multiple times at the front gate and the staff in the front desk would not accommodate our needs. Weddings are stressful as it is, however, the hotel did not alleviate any of that and added more levels of stress. I will not be coming back here.
I didn’t have a good experience at this Hotel. Stayed 12 days on a business trip and many of these days I arrived after work with no towels, no shampoo, or no laundry bag. Weak breakfast, and the Hotel needs a total renovation.
The hotel personnel is outstanding. I loved their professionalism and dedication. Special note for the desk personnel who welcomed us with professionalism and kindness, and listened to our claims with a smile and reactively acted in consequence. The customer service manager (Haifa) is also great.
The rooms are very clean but the furniture are quite old for a 5 stars hotel(some broken wooden stuff...)
Biggest weakness:
1- The lunch/dinner menu was exactly the same and we had to rise a claim for that. The next day was satisfying tho.
2- We had to pass by an open door area to go to the indoor swimming pool during a cold time which was very uncomfortable (got a cold after that)
3- Booked an all inclusive and still need to pay for the gym? why?
이 가격과 4 성급 호텔에 실망합니다.
방은 간신히 수용 가능했고 침대 아래에서 분명히 청소되지 않았으며 안경, 수건, 비누 및 샴푸 용기는 도착 시 거의 비어 있지 않고 머무는 동안 전혀 채워지지 않았습니다.
수건은 악몽이었습니다. 때로는 충분했고 때로는 하나, 때로는 두 개도 놓쳤습니다.
철을 얻는 것은 전투였고 세탁 서비스를 잊었습니다.
요청은 항상 좋은 대답을 충족시키는 것은 아니었고, 그들은 예방 조치를 취하지 않고 우리 옆에 방을 그렸고, 냄새를 우리 방으로 멀리 끌어들였습니다.
점심은 그 지역에 대해 엄청나게 비쌌습니다. 잊어 버리십시오.
포함 된 아침 식사와 저녁 식사는 괜찮 았습니다.
주변이 약간 죽었지만 위치는 매우 좋았습니다.
Отель нам очень понравился, но было несколько нюансов, например в номере не было зубных щеток и пасты, также полотенца не всегда были чистыми, уборка не регулирована, однако, питание хорошее и еда вкусная! Вы должны понимать, что отель действительно очень большой, но находится на частичной реконструкции, нам достался действительно новый номер!