We had a wonderful experience with Casa Luna! The hotel property is beautiful with an amazing garden. Room was clean and well maintained. Breakfast was delicious!
The hotel staff are very nice and ready to help. One night we were walking in the garden, we ran into a hotel security, Dimas (hope I got the name right). We asked about animals. Dimas right away gave us a tour and showed us so many animals! We saw sloth, snake, frogs (including the green one), alligator, fresh water crab...all in the hotel garden!!! The garden is a paradise. Inside the hotel property, all we could hear was the sounds of insects, frogs, birds...
We are so happy that we stayed at Casa Luna!
We arrived to find a beautiful hotel
In a lush setting with the most beautiful foliage with tropical birds. The grounds were a paradise. Every morning we were serenaded with the songs of all the different bird species. The restaurant was an excellent Italian restaurant that we would recommend to anyone. The staff was always happy to provide any assistance with a smile.
My family and I arrived at Casa Del Rio on November 26. We spent 2 nights here. We are a party of 6 and booked three rooms under two separate reservations. My reservation was through Trip.com and confirmed on Nov 19.
This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property. So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.
When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ». She asked to see the emails to confirm that I had sent requests, but she did not attempt to assist. She could have asked for assistance by checking with her superior, but she did nothing.
This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.
Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony. The entire room was immaculately clean.
The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property). However, I didn’t see a security guard at night. The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark).
The pool was enjoyed by our 13, 17, and 18-year-olds. The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).
The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea. Everything was scrumptious. The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.
It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.
Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups (if/when they accommodate adjacent rooms) and honeymooners.
If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.
호텔의 위치는 독특하고 구름이 어져 있고 본관 전망대에서 아레날 화산의 장엄한 전경을 감상할 수 있습니다. 직원들은 프론트 데스크에서 레스토랑까지 매우 따뜻하고 친절합니다. WiFi 신호가 매우 강합니다.
🛌 숙박 알림 (잠자는 사람의 주의) :
* 객실은 넓지만 에어컨은 없습니다. 밤에는 약간 답답하고 통풍이 잘되는 거즈망이있는 창문을 열면 훨씬 시원합니다.
* 생태 환경이 우수하고 야생 동물이 밤에 더 풍부하며 얕은 수면을 취하는 친구는 적응해야 할 수도 있습니다.
🌟 두 가지 주요 경험 하이라이트 :
* 네스트(새둥지 전망대): 높은 곳을 두려워하지 않으면 반드시 올라야 합니다! 화산, 호수, 원숭이 및 주변 나무에 희귀 새를 볼 수 있는 실제 360도 파노라마가 있습니다.
🍽️ 식사 :
* 저녁 식사는 만족스럽고 요리는 좋습니다.
* 아침 식사는 비교적 평균적이며 유형 선택은 제한적입니다.
💡 놀이 제안 :
시간이 충분하다면 2박을 하고 주변 자연 산책로나 국립공원을 산책하는 것이 좋습니다. 일반적으로 아침에 화산 전체를 볼 가능성이 더 큽니다.
리조트는 우리의 모든 기대를 충족 시켰습니다. 서비스는 예외적이고 매우 개인적이었습니다. 그들은 항상 우리를 기억하고 레스토랑과 스파에서 행복한 기념일을 기원합니다. 우리는 확실히 미래에 돌아올 것입니다.
기대 이상
리뷰 102개
9.6/10
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9.1/10
훌륭함
리리뷰어My family and I arrived at Casa Del Rio on November 26. We spent 2 nights here. We are a party of 6 and booked three rooms under two separate reservations. My reservation was through Trip.com and confirmed on Nov 19.
This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property. So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.
When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ». She asked to see the emails to confirm that I had sent requests, but she did not attempt to assist. She could have asked for assistance by checking with her superior, but she did nothing.
This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.
Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony. The entire room was immaculately clean.
The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property). However, I didn’t see a security guard at night. The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark).
The pool was enjoyed by our 13, 17, and 18-year-olds. The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).
The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea. Everything was scrumptious. The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.
It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.
Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups (if/when they accommodate adjacent rooms) and honeymooners.
If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.
리리뷰어We arrived to find a beautiful hotel
In a lush setting with the most beautiful foliage with tropical birds. The grounds were a paradise. Every morning we were serenaded with the songs of all the different bird species. The restaurant was an excellent Italian restaurant that we would recommend to anyone. The staff was always happy to provide any assistance with a smile.
리리뷰어We had a wonderful experience with Casa Luna! The hotel property is beautiful with an amazing garden. Room was clean and well maintained. Breakfast was delicious!
The hotel staff are very nice and ready to help. One night we were walking in the garden, we ran into a hotel security, Dimas (hope I got the name right). We asked about animals. Dimas right away gave us a tour and showed us so many animals! We saw sloth, snake, frogs (including the green one), alligator, fresh water crab...all in the hotel garden!!! The garden is a paradise. Inside the hotel property, all we could hear was the sounds of insects, frogs, birds...
We are so happy that we stayed at Casa Luna!
리리뷰어놀라운 놀라운 놀라운! 나는 이미 돌아가고 싶다! 온천은 훌륭했다, 나는 온천 중 하나를 여는 옵션을 좋아한다 24/7, 그들은 청소 목적으로 매일 밤 그것을 바꿉니다, 그들은 수건에 매우 엄격합니다, 각 수건은 말 그대로 설명되어 있습니다. 그렇지 않으면 수건 당 요금이 있습니다. 트랙을 유지하는 한 큰 문제는 없으며 어쨌든 수건을 가지고 다닐 필요가 없었습니다. 내가 말해야 할 유일한 단점은 이탈리아 레스토랑이 뷔페 옵션보다 훨씬 좋았고 슬라이드도 꽤 강렬하다는 것입니다. 실제로 그들 중 하나에 발을 다쳤지만 재미를 멈추지 않았습니다. 내가 거기에 다시 있었으면 좋겠다!
VVerified Member직원들은 모두 훌륭했습니다. 특히 모든 레스토랑 직원. 나는 특히 내 생일을 축하하기 위해 특별한 준비를하는 호텔에 감사했습니다. 그러나 일부 부족에는 우리 건물(500)의 매우 느리고 일관성이 없는 WIFI가 포함되었으며 욕실 문을 닫을 수 없었고 객실 자쿠지가 뜨겁지 않았습니다. 그러나 긍정적 인 메모에서 객실 AC는 매우 좋았고 방, 욕실 및 샤워 시설은 넓고 뜨거운 물이있었습니다.
추신 저녁 식사 중에 덜 익은 토마호크에 압도당했습니다.
RRenee Milevoj그들은 방에 사람을 추가하는 것에 대해 매우 엄격했고 늦은 밤 뜨거운 욕조 중 하나에 죽은 개구리가있었습니다. 그러나 그것은 오후의 롤이었습니다. 그것은 자연의 온천이며 나는 자연의 사람이 아닙니다. 열대 우림으로 둘러싸여 있기 때문에 친구들은 신경 쓰지 않았습니다. 전반적으로, 나는 그것을 좋아했고 남편과 함께 낭만적 인 주말을 위해 돌아 오는 것을 고려할 것입니다. 파티 그룹보다 커플이나 편안한 커플에게 더 좋습니다.