스파 시설을 갖춘 코스타리카 알라후엘라 호텔

My family and I arrived at Casa Del Rio on November 26.  We spent 2 nights here.  We are a party of 6 and booked three rooms under two separate reservations.  My reservation was through Trip.com and confirmed on Nov 19.   This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property.  So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.  When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ».  She asked to see the emails to confirm that  I had sent requests, but she did not attempt to assist.  She could have asked for assistance by checking with her superior, but she did nothing.  This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.  Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony.  The entire room was immaculately clean.   The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property).  However, I didn’t see a security guard at night.  The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark). The pool was enjoyed by our 13, 17, and 18-year-olds.  The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).   The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea.  Everything was scrumptious.  The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.  It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.  Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups  (if/when they accommodate adjacent rooms) and honeymooners.   If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.

고품질의 재료와 훌륭한 디자인으로 지어진 매우 훌륭하고 아름다운 호텔입니다. 그러나 나의 가장 큰 실망은 5-star 호텔이 방에 무료 물을 제공하지 않고 병당 $ 4.50에 판매한다는 것입니다. 이것은 코스타리카에서 특히 놀라운 일입니다. 객실 비용이 1박에 $1000 이상이라는 점을 고려하면 더욱 그렇습니다. 기본적인 국제 서비스 기준을 충족시키고 싶지 않다는 것은 매우 실망스럽고 탐욕스럽습니다. 제 생각에는 경영진은 게스트 서비스가 종종 훨씬 더 사려 깊고 완전한 아시아와 중동의 호텔에서 영감을 받아야 합니다. 나는 서비스의 일부로 작은 필수품을 제공하는 대신 모든 것에 대해 추가 비용을 청구하려고 노력하고 있다고 느꼈고, 이는 전반적인 경험에 부정적인 영향을 미쳤습니다.

환상적인 온천과 워터 슬라이드가있는 놀라운 숙박! 우리는 이 아름다운 호텔에서 놀라운 시간을 보냈습니다! 온천은 숨막히는 전망과 함께 편안하고 젊어지는 진정한 하이라이트였습니다. 워터 슬라이드는 우리의 체류에 재미 있고 모험적인 트위스트를 더했습니다. 속성 자체는 고요하고 매력적인 분위기로 놀랍고 잘 관리되어 있습니다. 유일한 단점은 숙소 어디에나 건조기가 없다는 것이었습니다. 즉, 비행기에서 축축한 옷을 가져와야했습니다. 그러나 이것은 전반적인 경험에 비해 사소한 불편이었습니다. 우리는 절대적으로 다시 여기에 머물 것이고 친구에게 강력히 추천합니다. 독특한 편의 시설을 갖춘 편안한 휴가를 찾고 있다면 이곳이 환상적인 선택입니다!

We arrived to find a beautiful hotel In a lush setting with the most beautiful foliage with tropical birds.  The grounds were a paradise. Every morning we were serenaded with the songs of all the different bird species.  The restaurant was an excellent Italian restaurant  that we would recommend to anyone.  The staff was always happy to provide any assistance with a smile.

We had a wonderful experience with Casa Luna! The hotel property is beautiful with an amazing garden. Room was clean and well maintained. Breakfast was delicious! The hotel staff are very nice and ready to help. One night we were walking in the garden, we ran into a hotel security, Dimas (hope I got the name right). We asked about animals. Dimas right away gave us a tour and showed us so many animals! We saw sloth, snake, frogs (including the green one), alligator, fresh water crab...all in the hotel garden!!! The garden is a paradise. Inside the hotel property, all we could hear was the sounds of insects, frogs, birds... We are so happy that we stayed at Casa Luna!

You think you’ve booked a room like the one shown in the pictures, but instead you’re given the worst room. They use misleading photos, and when you question it, they tell you that you need to upgrade. To avoid the hassle, I ended up paying extra just to get the room I originally thought I had booked, especially since this was my first stop and I didn’t want to start my trip on a bad note. After contacting Trip.com, they compensated me. There is also no elevator and no assistance, so you have to carry your own luggage up and down the stairs.

직원들은 모두 훌륭했습니다. 특히 모든 레스토랑 직원. 나는 특히 내 생일을 축하하기 위해 특별한 준비를하는 호텔에 감사했습니다. 그러나 일부 부족에는 우리 건물(500)의 매우 느리고 일관성이 없는 WIFI가 포함되었으며 욕실 문을 닫을 수 없었고 객실 자쿠지가 뜨겁지 않았습니다. 그러나 긍정적 인 메모에서 객실 AC는 매우 좋았고 방, 욕실 및 샤워 시설은 넓고 뜨거운 물이있었습니다. 추신 저녁 식사 중에 덜 익은 토마호크에 압도당했습니다.

매우 편안하고 경치가 매우 좋고 매우 편안하며 온천에 몸을 담글 수 있습니다. 매우 편안하고 경치가 매우 좋고 매우 편안하며 온천에 몸을 담글 수 있습니다. 매우 편안하고 경치가 매우 좋고 매우 편안하며 온천에 몸을 담글 수 있습니다.

비행기가 연착되었지만 그들은 나를 들여보내기 위해 기다렸고 빨리 나를 방으로 안내했습니다. 넓고 정원과 수영장의 아름다운 전망, 샤워 실의 침대는 편안했습니다. 리셉션의 여성은 사랑스럽고 아침 식사를 준비하고 좋아하는 것에 적응했습니다. 공항과 가까운 곳을 원하신다면 이 호텔을 적극 추천합니다. 그러나 아름다운 정원에서 약 8분 거리에 있습니다. 무엇이든 잊어버리면 같은 거리에 큰 쇼핑몰도 있습니다.

Absolutely loved this place. The grounds were beautiful and you felt like you were really in the middle of the jungle, but with all your creature comforts. Breakfast each morning was great, with a good choice of local and western options. Would definitely stay again.