Location might seem bit far from downtown of washington dc but its worth it. Near by there is so much to do. Parks, big malls etc. Hotel was nicer than i thought. I liked the breakfast buffet. Clean and better.
Took the wife out of state for our 10 year anniversary. She was so excited to be staying at an Aloft again as we have in the past! We got into the room, my Flowers were there, which was great. We adjusted the AC to our comfort likings and 4 hours later after being at the beach, the temperature in the room was 78.
Called the front desk, they said there isn't anything they could do. Maintenance checked the panel and all is fine but our room was above the indoor pool. The pool room was found to be 80+ degrees but no one agreed to trying to lower the temperature of the pool room. Instead they suggested we open the balcony door and give us a box fan.
The outdoor temps were in the upper 80s low 90s. There was a hint of a breeze but when the box fan was dropped off, we came back from dinner and it was tolerable with the door closed. No check up from management, the staff was quite short with our concerns and requests.
Overall the stay was amazing but disappointing
I made a reservation for a week, but unfortunately had a problem at the airport and couldn't check in on the scheduled day. I called before my arrival requesting a change of dates by email and phone. The attendants showed no interest and hung up on me without offering any solution. I asked for a refund, they ripped me off and started denying contact requests from Trip.com. Furthermore, while I was staying at the hotel, the manager instructed me to cancel the reservations through the app for a refund and discount. When I cancelled and paid in cash, the manager continued to ignore the *********** acceptance request for the refund. I fell victim to a scam by the management of this $500 hotel. So my warning is to look for another hotel, because their policy is not honest with guests.
The room was very nice. When I checked in I asked about parking. They said I could go around the corner and park, it is connected to the hotel, and it would cost $29 for the night. When I left the hotel and tried to get out of the parking lot, the cost is $69! I drove around to ask about this problem, the girl at the front desk had no idea. She took my email address and said the manager would contact me when he arrived. It has been 24 hours and I have not heard from the manager. Obviously I’m not very important to this hotel so I will never stay there again. They lied to me when I checked in and then never responded to my complaint. I would have booked a different hotel if I knew I was going to be charged $69 parking for one night! Stay somewhere else.
모든 것이 훌륭했습니다! ”복숭아”는 우리 체크인 소녀였으며 그녀는 매우 달콤하고 친절했습니다. 환영 이상. 침대가 약간 단단하다는 점을 제외하고는 방은 깨끗하고 편안했습니다. 직원들은 우리가 머무는 동안 묻는 모든 질문에 대해 잘 알고 있었습니다. 해변까지 걸어가는 것이 더 빠르며 변경하려면 빨간불이 필요합니다. 체크아웃 당일 주차장에 차를 두고 집으로 향하기 전에 몇 시간 동안 수영장에서 놀고 있으면 괜찮을지 물었습니다. 그리고 그들은 그것으로 완벽하게 시원했습니다. 옥상 수영장은 바와 끊임없는 산들 바람으로 너무 좋습니다. 우리는 ”베이 프론트”방을 예약하지만 예기치 않게 우리 방에서 만의 멋진 전망을 보았습니다. 이것이 내가 몇 년 동안 프린세스 베이사이드를 돌아온 이유입니다.
4일을 묵었는데 1일만 룸클리닝을 하고 amenities도 한번만 교체해주었음. 호텔 정책이 그렇다는데 2일에 한번만 룸 청소를 하고 물이나 치약 치솔 등은 없음. 특히 3명이 예약했지만 방에는 2명분의 amenities 만 제공되었음. 방에 생수가 없어 매번 카운터에 요청해야 주고 있어 불편했음.
주차는 유료주차장에 파킹해야하는데 바로앞의 public parking lot에 저녁때 입차하고 아침에 나왔는데 70달러가 나왔음. 배보다 배꼽이 더 커서 부담이되었음